Enterprise Rent-A-Car

Had a very pleasant experience. Simple and easy, pleasant staff. It is clear that Enterprise takes Customer Sat seriously.

I always rent from the enterprise at the airport location on natural bridge. The customer service is always better than local branches which they have different rules and prices. For example if you have a state issue identification and major credit card. I should not have to bring a utility bill with my address and name as second form of identification. They will charge a deposit of $ 250 on your credit card instead of a 20%. I am only given them four stars because my last encounter was not to my satisfaction. The vehicle of choice was not available and the young lady offer to up grade to a full size. They had three choices but only let me chose one of the three with the worst gas mileage. I was given a option of a full size, but i can’t chose the one with better gas mileage. Which that’s the reason i reserved a smaller vehicle.

Fast, efficient, friendly. Large lot and shuttles run frequently to the airport and back. It’s a bit hard to find via GPS when you’re on your way back in. They moved farther down the street and on the other side and the address on the receipt still shows the old address.

READ!!! READ!!!READ!!!READ!!!READ!!!READ!!!The worst place in the world. They never post anything about having to use a credit card and not excepting a debit card. So we booked our flight paid a parking guarage to park my truck flew in got online to enterprise website set up a car reservation paid the first day right then and they state you will pay the rest when you drop it off. So after all day in airports and on shuttles we get to our car thinking the long stressful day is over we can just drive home … WRONG!!! We hand the (manager) our license pulls up our confirmation number and handed her our debit card. Only to have her give us the card back saying they can’t take debit they need a credit card… Well that wasn’t in the listing and the sight had already excepted payment from debit card but with a bad day getting worse she called the shuttle back to give us a ride to a different car rental. It was holiday weakens just trying to get home for Xmas oh and we had my 6 month old daughter with us. Had plenty of money to cover any charges even offered to go get cash they said no has to be a credit card. So we went to hertz and they saved the day I’ll never return to this place hope they get reported.

Great car. But for a first time renter, they really didnt explain the whole process. I think they should treat each customer as if it was their first time renting. Who knows how much a person actually knows. And as «experts» in this field, i definitely think they could have explained in depth a bit more.

The people on the St. Louis Enterprise lot were friendly, helpful, and extremely professional. Which is why it’s such a shame that one of their Customer DISservice representatives ruined my experience and garnered the company a One Star rating.
My husband and I were very satisfied with the service at the Enterprise lot. But once we got home, we received an email receipt for our rental which was incorrect. We were charged $ 2.97 per day more than we agreed to.
It’s not a huge amount of money ($ 27.88), but it’s the principle of thing. You make a deal and you keep it. And when you travel, all those little charges add up, so you have to be diligent. I thought a quick email to Enterprise Customer Service would get us a quick credit and all would be fine.
But NOOOOOO. Marketta at Enterprise Customer DISservice proceeded to point out all the ways I didn’t know what I was talking about, nor did I know how to add, subtract or multiply. Marketta didn’t bother to look at my reservation (the number was on the contact form AND I included it in my email), but simply maintained I didn’t know what I was talking about.
After many back-​n-​forth, time-​wasting, frustrating emails, I sent her a PDF of my reservation. Did she admit her mistake and credit us?
Hahahaha! Of course not. She put the charges through at the regular rate, took off the 5% Plus Customer Discount we’d received at the Enterprise lot, and charged us an extra $.66 for bringing her inability to perform her job (Customer Service, remember?) into the light.
$ 27.88. A ridiculously small amount to quibble over. An even more ridiculous amount to lose a good customer over, but that’s what Marketta at Enterprise Customer DISservice did.

Beware — when flyiing into St. Louis airport be sure you are booking into this «Natural Bridge Road» location — no other.
My spouse and I flew into St. Louis along with another retired couple and had booked an Enterprise auto through
while on United Airlines web site. When we arrived in St. Louis, we caught the shuttle to this location and they said
had booked us at another St. Louis location and it would cost us $ 100 more for the same rental from here. Even after telling them there is no way we would know that
booked us into a non-​shuttled location since we don’t know anything about St. Louis and its geography other than flying into the airport.
They would not honor the reservation for the same price. The assistant manage, Liza, was extremely rude, could not empathize at all with our dilemna and just was not a people person. We were treated fantastically by a rep named Amanda who was totally customer oriented and made sure we got off into a vehicle and even helped wash the car to speed up getting our vehcle.
We paid the extra money but after letting the company know what happened they refunded us the extra cost. They agreed this should be an internal problem addressed by the company between Enterprise franchises if a third party books an airport reservation to the wrong location. So, thank you Enterprise for realizing it was not our fault and thank you for handling the problem promptly and professionally.
Amanda deserves rapid promotion and your assistant manager — not so much! She should be hired for any job not involving customer interaction.

Being that I used to work for Enterprise, I have high expectations for this company where ever I go. I know the ins and outs and I got no time for them to try to talk me into something I am not comfortable with whether it be the protections or even the vehicle.
I’ve also been to this location about six times within the past few years and I do have to say, I am a fan every time we come back.
This latest trip I had a new face, a Management Trainee, Hiliary help me out at the beginning and end of my transaction. I let her know that I used to work for them and we chatted about our Enterprise experiences at the counter. She hooked me up with an upgrade due to a computer glitch with pricing, which I was more than fine with. She still explained what Enterprise offered, as well as the features of the car when we got outside. She was super through, but still made the process a smooth one.
Even upon return she was there to check out the car. Of course I rated my experience as a ¹⁰⁄₁₀. We never have a problem at this location — let’s keep it that way so we can continue our fair running relationship.

Recently rented a compact car from this location. Very easy to make reservations online and they confirm everything via email, which I prefer. From the shuttle to the rental location, everyone was professional and pleasant. Not sure if we arrived at a slow time but there was no line, walked right up to counter, they had our reservations from our online request and zipped through to take a pick of a car. No pushy people behind the counter trying to up sell or anything. Very satisfied and will come back here again. As long as they keep the prices down.

Recently used this Enterprise to get from STL to Columbia and was relatively pleased. The driver, Jerry, was a very genuine and happy man! Despite my long day, he put a smile on my face and all the passengers when getting us from the airport. The check-​in was pretty simple since I had completed most of everyone online and then got to pick my car, which made me chuckle. I went with a silver kia and walked around the car to detect any pre-​damage and then signed some papers and was out the door. I wish that my representative would have spent a few more moments with me to help me find out how to turn on the lights (thankfully the final check-​person helped me).
The car drove fine– good gas mileage, etc. but I will say it was super smokey, which I didn’t realize until I was some ways to Columbia and there was no windshield wiper fluid. I’m not a smoker so it was pretty awful. I will say though that I appreciated the person who handled my return– she asked how my experience was and I explained the situation. She apologized and even gave me some cash off. While I won’t say my experience was perfect, the guest recovery helped their rating.

This location is so awesome. All of the employees are extremely kind and helpful. Don’t bother carrying your luggage, they won’t let you. The service was fast. I will be using them again.

Best car rental experience at the St Louis airport. Leaving Avis and budget in the dust! Plus they didn’t open until 6am so a ran across the street to waffle house and scored a waffle and loaded hash browns. Can’t go wrong. They require a CC, no debit card which upset the people in front of me but I didn’t mind

Nice people but their weird service model of walking u to ur car is inconvenient — I’m standing in a 29-​minute line because if it

The people there were so nice especially greeting us off the bus. They had a great car available for me. I even came back mid week to swap out a large SUV for a smaller car and the return person was helpful in directing me to the manager (Derrick ???). He was instrumental in helping me with that process. At the end, return was easy and the shuttle drive was awesome.
The cars were clean too.
I have already booked Enterprise for my next STL trip coming up.

By far the best customer service in St. Louis. I was blown away the first time I rented from the Lambert Field location. It was by far greatest car rental experience I have had in St. Louis period. Both Enterprise members were professional, nice, and helpful. So, 2 months later I decided to go back and again two different team members and the quality of service was perfect. I can’t say enough about the team at this location. Also as a bonus the location is really nice and easy to maneuver your return and pick up. Thank you to the amazing staff for two great visits and look forward to the future rentals.

After a flight from Los Angeles to St. Louis, I was anxious to see how long it would take to get our rental car. I’ve had many different experiences in the past and just really wanted it to be a smooth process. To my surprise, there was an Enterprise desk right in the baggage claim area. The gentleman who helped us was friendly, efficient and gave us good instructions on where to pick up the shuttle. The shuttle ride from the airport to the off-​site Enterprise lot was less than 10 minutes. Upon arrival, one of the employees immediately greeted us in the lobby with a tablet; all we had to give was our name (no paperwork was needed). She walked us out to the parking lot. We were able to choose from a few different cars and ended up choosing a new Hyundai Elantra from the compact car options. The lady offered to show us all the features of the car and asked if we needed directions. We were in and out of there within 10 minutes! :)
The return of the vehicle was equally as easy as the pick up. We followed the signs to drop off and though it was very busy, there was a shuttle waiting for us to bring us back to the airport. The employee asked if we had any issues, which we replied no and off we went.
I was pleasantly surprised that the whole process was so simple and have nothing but positive remarks for this business! I will definitely be using Enterprise again at my next travel destination.

Returned my rental car with ease. Pulled into the return lane, when asked how everything went I was honest and the rep deducted $ 30 from my bill. I was not expecting anything at all, I was not even making an issue of the incident I’d experienced with the rude customer service rep upon pick-​up.
However, it was settling that the rep completing my experience was willing to rectify and make me a satisfied customer.

Great service particularly I would love to point out that ADRIAN BECK was very helpful and the Manager on duty as well.
Me and my family came to visit family mind you this is our first time in St Louis 5÷9÷2015. We actually had a reservation for DOLLAR RENT A CAR and let me just say they were so rude, and not helpful at all. They didn’t understand we just flew all the way from San Francisco CA and just because 1 of our credits didn’t state the drivers name they refused to do business with us and the closet family I have lived 4 hours away.
Long story short well will always stick with ENTERPRISE, and never got to another rental company ever.
ADRIAN was not only helpful but interacted with my kids and that’s a BIG PLUS for me. Thank you ENTERPRISE and thank you ADRIAN. To whom it may concern he is a great asset to your company and when I come back to visit I look forward to seeing this gentleman again.

Pretty straight forward, Chose a rental to pick up at one location and to drop off in another, so the rates highly reflect that, whatever. People at the St. Louis location were really friendly, offered to help with bags etc. Let me pick out my car, which I upgraded twice for a total of, about, $ 30.00 more — total. Had a VW Passat, liked it a lot. We did a 1,000 mile road trip in it. Everything was easily dealt with. can’t complain, would probably use them again in the future.

For an airport location it is 1– in a really odd off-​airport location; 2 — not very easy to find or get into, and this is coming from a STL native. The first time I had to drop off a vehicle here, I swear, I drove around this building like 3 times trying to find the entrance. No, I wasn’t intoxicated. Yes, I can read. But the «Return Car» sign seems to lead to a secret door. Alas, the entrance and the exit are the same, which I have never seen before at a rental branch. Usually, if you try to enter in the exit gate, you’ll get a free double set of flat tires. But once you get inside the gates, the workers are nice, efficient, and the return process is super quick. When I had to drop off a oneway rental, they met me at the car, did a quick walk around, and gave me a printed receipt, all in less than 5 minutes.
FYI — This is location closes at 11pm, but they have an after hours drop-​off location down the street at Park Express. Just leave the keys in the designated drop box.