Imperial Rug Cleaning Company

Imperial no longer has a Berkeley location. Apparently they still do in-​home carpet cleaning (there is a message about this if you call) — but they do not have a shop on San Pablo.

Polite and friendly folks. They had the rugs done when promised. All this was two years ago. I now need the oriental rugs cleaned again, and I was reminded of how much perfume had been used in the cleaning process. I had to air out the rooms for two weeks to get rid of most of the smell. I will not be going back because I am not sure that the same thing won’t happen again by whoever does their work.

Excellent service and prices, nice folks too.

We have taken 3 rugs to Imperial Rug, and loved them. They are very honest and helpful people. Our latest was a Room and Board floor sample rug. They were able to get it looking fabulous, along with supplying a great underlayment! I would definitely recommend them and will return with my other rugs when they need cleaning.

I could not be happier with my cleaned and repaired rug. I brought my rug to the store, and Tito and Norma replaced one edge binding and cleaned the rug beautifully in about half the estimated time. They also recommended a great new underlayment which I purchased, gave me cleaning tips, and delivered back to my house at no additional cost. I have had the rug back for a few hours now, and definitely felt inspired to write a great review immediately!

In all honesty, I really wanted to give them a 5-​star rating. Alas, this is what happened:
1) I called and got a cleaning charge quote $ 35 for my 5.5″ by 3.5″ rug; then when I arrived, the person attending me said it’s now $ 76. In a hurry, I went ahead and thought no big deal; and
2) This same person said it would be ready on either following Saturday or Monday (3 to 5 days ahead). I never heard from them until I showed up in person ~ about 1.5 weeks later.
The lady there went upstair and another gentleman with her came back down stated that it was still on the hanging line and would get back to me once they get in contact to that person who was responsible for cleaning rugs. I was concerned as I had to leave town tomorrow for a couple of days and requested them to call me ASAP when they get the details.
The very next morning at about 8am, I got a voice mail and was informed it is now ready. Luckily my girlfriend went over and picked it up the next day. This time, it was $ 67. I am not sure what that price changing was about; but I have my ancient beloved meditating rug!!!
Two-​bits here: a bit of high maintenance in getting them to do their job; plus the changing prices for cleaning rugs kind of threw me off. In turn, it’s very likely I will not be going back there again for any of my rugs. Good thing I came by otherwise that rug would probably be upon the line for a while until they notice it!
3÷9÷11
Unfortunately, when I unrolled the rug the first time ~ it was still not clean. It was still embedded with cat hair and even I picked out a couple of my old girlfriend’s hair that I eventually vacuum all of it out. They obviously washed it and left on a line all this time for more than a week, and then rolled it up for me to pick it up the very next morning. They obviously did not finish the job ~ so I knocked it down from a 3-​star to 1-​star. Oh well, nobody’s perfect.

Simply the best. My rug looked better than I could have expected. Excellent job removing the doggie stain. The only rug cleaning company I would use.

We love Imperial Rugs! Have used them for years to clean and repair our Persian throw rugs. Their work is impeccable, they are wonderful, honest
people and prices are fair. Wouldn’t go anywhere else.