Micro 101 Solutions

DO NOT USE THIS COMPANY!!!
My son’s university St. Mary’s College has dropped them as a vendor due to all the complaints. They will never return your deposit even if you manage to speak and exchange emails with the «Executive National Sales Director» that it would be credited back to our credit card.
Never happened, even reported them to the BBB but they got no response from them either. How does this company stay in business? I guess the best thing to do is to tell your college not to promote them and tell all your college bound friends not to use them. It’s no longer the $ 50 but the principle.

My son rented a refrigerator for the year for him and his room mate during his forst year at a university in the San Jose area. The University had actually recommended this company. Why is beyond me. Delivery was late. So be it. At the end of the year, my wife went to help my son clean and pack up his dorm room. She cleaned the refrigerator so it looked brand new. Returned the frig but was told we would be losing our deposit because it was returned dirty. My wife called and informed them she had cleaned it out very well. They apologized but over the course of the summer, never returned the deposit. My wife called to inquire into the status of the deposit return and after several calls and apologies got it back. Guy on the phone seemed apologetic and said he would make it up to my son by giving him a frig to use this year for free. Scheduled a drop off but the guy never showed for called. Complete flakes with horrible business practices. Will contact the university and let them know our experiences.

Deserves no stars at all. Negative even.
These people are liars and thieves. I received my fridge a month into school after ordering in summer, but I was willing to overlook this fact. However, when it came to returning my fridge, I spent over half an hour meticulously cleaning it (even though it wasn’t even dirty) just to make sure that I’d get my deposit back.
Two months after school ends, and no word, I asked them what the status of my fridge was. I HAD GOOD FAITH THAT THEY WOULD BE HONEST AND AT LEAST ADMIT THEIR MISTAKES. But when it came down to why I didn’t get my deposit back, they claimed that my fridge was messy and uncleaned.
Pure. B.S.
I didn’t take a picture of the fridge because I wanted to trust them, but people like them are why we can’t have nice things in life. People will cheat you, scam you, and do their best to extort whatever money from you when you leave yourself vulnerable to them. I don’t know ANYBODY who has received a refund, but these people should not get away with it.
If they’re so set on earning a couple of bucks of money from poor college students, they can have my money. They’re just going to have to learn the hard way that it’s better to earn their money legitimately so that they don’t go bankrupt when people sue and force them out of business.
Do NOT trust these people. Do NOT trust your university’s resident hall policies if they employ these people. You’re better off breaking the rules and buying your own fridge — if your university doesn’t care enough to take action and reimburse you for this, then it certainly won’t care enough to penalize you for having your own fridge.

These guys’ business ethics is purely heinous.
For $ 150 (+$ 25 deposit), I ordered a fridge (knowing fully well that I can actually buy a brand new fridge with that money) last year for UC Berkeley dorms with the promise that there would be a brand new fridge fridge waiting for me on my move-​in day along with snacks and beverage as service. So far, I thought it was a decent deal.
When I moved into the dorms, not only were the extra stuff absent, the entire fridge that I paid for wasn’t there. I heard that there were a lot of students who were dorming that year, so I waited… and waited and waited. I did not get my fridge until halfway through the first semester, and this is after actively visiting them and sending several e-​mails. I even asked to cancel and get my money back, but they would not even begin to process cancellation and told me to just wait.
When I finally got the fridge, it was obvious that the fridge was at least 5 years old and was not kept in good condition, unlike their promise that the fridge would be «brand new.» But since I finally had the fridge and I already paid for it, I just stuck with it for the rest of the year (the fridge was too small to put much in it, though).
After the year ended, I realized that I never got the deposit back. A week after finals, I contacted them and asked when I would get it back. I got a reply at first saying that I had cancelled my order, which I thought was because I tried to cancel earlier in the year. I got another e-​mail moments later that it was a mistake (hmm not very accurate or efficient) and that they would need some time to take out all the fridges and confirm the retrieval. So I waited… and waited and waited. Two months after that e-​mail, I still did not get my deposit back. So I sent another e-​mail asking for my money, only to be replied with nothing. Now I’m at the point of not expecting my $ 25 back.
So now, feeling cheated throughout the process of solely renting a fridge, the only thing I have to do (except for taking legal actions, which I don’t feel like doing for just $ 25), is to let the world know of this «business» and its ethics. Even UC Berkeley acknowledged that the students were not pleased and changed their fridge rental contractor (which I think should not be necessary and that they should let students bring whichever fridge that the students want).
Please do yourselves a favor and do not use this failing business. They are crooks disguised in the name of a business who scam and lie to students. I hope they go out of business and no one has to deal with this mess in the future.

We have the worst experiences to deal w this company. If there is a negative rating, I will definitely give it to this company.
From the beginning the overcharge bill to later big hassles to get the repair service/​replacement for its low quality appliance (not work in less than 6 months after purchase), we have wasted our 20+hrs and got zero progress after more than one month. Its services and its manager are the worst ones I have meet.
Its appliances have much higher price comparing to the ones you can buy from outside big stores.
Don’t believe that it is the only assigned company for the student dorms or only its appliances meet the school code. This company is not even one of BBB accreditation companies at this point. You can see that its customer reviews are terrible here.
So, stay away from this company!

I wish I could give this company a zero. We ordered a micro/​fridge for our son at Berkeley and were charged the $ 200 on Sep. 27^th. It is now Dec. 13^th and he still doesn’t have a unit. I have literally called at least once every day for the few weeks and all I get is a stupid voice message that someone will call me back in 2 hours. NOT! I have yet to receive any phone call back and I called my bank to day to dispute the charge and they are crediting my account with 2 days. They are going to deal with Micro 101 now. I am done. DO NOT recommend this company to anyone!

This many bad reviews of Micro 101 Solutions must mean something and believe me… THEY DO! If i could give 0 stars I would have. Fair warning, do not use Micro 101 for your dorm refer/​microwave rental. For every good transaction there are at least 10 bad transactions. Work with your university to find another acceptable vendor to rent from or buy a refer and microwave yourself.

0 STARS — DO NOT GIVE THEM YOUR MONEY.
UC Berkeley required fridge/​micro rental from Micro 101.
Micro101 owes us $ 200 for a cancelled order. Been calling for 2 months. Each time, they said they would process the refund, but nothing comes through. Several days ago, after many calls already made in which we were ASSURED the refund was on the way, they said «fridge was delivered. Maybe it went to the wrong room or someone else took it?» But the order was cancelled so it never should have been delivered to begin with. Makes no sense.
I did finally note that I would be contacting BBB.
I finally got Micro101 to email me confirmation in writing that my order was cancelled and they would refund. To get the refund, they told us to call credit card company to dispute the charge in order to get the refund — I appreciate the tip, wish I had thought of it myself, earlier. I have opened a claim through my bank — My bank will refund me the $ 200, then the Bank will chase Micro101 if the refund they have promised does not come through.
Whether Micro101 actually refunds, remains to be seen so I cannot comment on that.
Way too frustrating. So much wasted time. Bad business practices.

This is an awfully run company. I am a student at Santa Clara University and Micro 101 was recommended to new students for fridge rentals. However, after placing an order and paying – it has been 3 weeks with no fridge or refund whatsoever. The customer service is terrible and even the voicemail system does not accept messages. We have contacted them through every possible channel and are still awaiting a response.
DO NOT USE MICRO 101 SOLUTIONS.

Would give negative stars if it were possible. Like pretty much everyone else out there, I waited and waited and read excuse after excuse and after a month of no unit delivery, I canceled my order. While they ignored my emails requesting info about my delivery, they were quick to respond to my cancellation. I received a refund, but seriously, going through this mess and just waiting (I am NOT a patient person) just really made me angry. Save yourself the time, and frustration and order from somewhere else.

0 STARS IF I COULD.
Ordering from these guys was the worst experience ever. They kept making empty promises and four weeks after our initial delivery date we still don’t have our mini fridge. We called to follow up a few times but the lady that represented Berkeley would swear and hang up on us whenever we called. These people are liars, deceivers and cheat students out of their money.

Absolutely awful. I go to UC Berkeley and the only way I could have a fridge in the dorms was to order through Micro 101 Solutions (Cal allowed it only through that company). I ordered by July 15^th, the deadline for the fridge/​microwave to be installed on Move-​In Day (August 25). Well… it wasn’t there. No one’s fridge was there. So, we get an email saying to meet the Micro representatives in the quad the next day. I go and they say I get a $ 50 discount as the fridges are late due to truck trouble. The fridges are to be installed that week. Okay, no problem right? Well… Friday comes and goes. I call the Micro 101 customer care number and she tells me the fridges will be installed over Labor Day holiday weekend. Well… now it’s Wednesday, Sept. 4. No fridge/​microwave and no refund! And, guess what? I’ve called the customer care number multiple times today and yesterday. Only voice mail. No one has picked up. And there is no sight of the representatives on campus. TERRIBLE SERVICE. NEVER ORDER A FRIDGE/​MICROWAVE FROM THIS COMPANY. I hope for everyone’s sake that it’s not a scam and that we’ll either get the fridge or the money back.

They have owed our company a refund check for over two years. They promise to pay but never do.

These guys rent our refrigerators for your dorm room.
We ordered one and they charged our card.
2 weeks later, we still had not heard from these guys. We called the 800 customer service number more than 8 times, and never got through to a person. You only get a machine which asks you to leave a number. We still have not heard from these guys or received our frig.
On their website they claim to have great customer serice, but this is a complete deception