Tang Eye Center – UC Berkeley Optometry

I had a great experience, from the friend, y and competent residents who did much of the work, to the faculty person who came in at the end to talk through the more complicated medical stuff, to the administrative staff and the cashier. I’d recommend to anyone.

Unacceptably bad experience
1) disorganized administration
2) suspect medical competence
— intern did everything (normally this would not be a problem but she just seemed confused the whole time, and could not answer questions). I was concerned because I had recently had an eye exam while I was traveling in Europe and gotten a pair of contacts, and by comparison the prescription she gave me was not nearly as clear. She seemed to think that my vision had not changed in the last 5 years and basically copied out my 5 year old prescription again for me
— they said they would order trial contact lenses for me to try, that 1) I would receive a call to pick them up in the next few days 2) they would schedule a follow up at this time. A month pass and I receive no call or email of any sort and I call. Apparently they had forgotten to place the order. So the front desk does so and says this time, I’d definitely get a call in a few days. A few days pass, I get an email from an automated system to pick up the contacts. No mention of the «necessary» follow-​up appointment. At this point I am just angry and want to get my prescription and get out of there. I ask them if I could get a sheet with the prescription, and they say «it’s on the box.»
— When I get home after picking up the contacts, I realize they have given me lenses for ONE EYE BALL. And there is no indication if this is supposed to be for the left or right eye.
— I have been trying to call back to get lenses for my other eye. Been put on hold every time.

The Tang Eye Center is amazing. The interns and doctors go over the health of my eyes with a fine tooth comb and the level of communication and concern is tip-​top. When shopping for glasses there, they are so helpful. When my eyeglass frames stretched out of shape they fixed them for free – 3 times! The staff is also friendly.
I love Tang Eye Center!

The best, most thorough eye exam I’ve ever had. Highly recommended.