Terri Dunn, MD

Dr. Dunn seemed helpful and knowledgeable during our consultation last week, but my exchanges with her staff and prescription service have left me convinced that they’re running some sort of insurance scam with their «preferred pharmacies.» Good luck trying to get a call back if you leave a message, or getting them to call in the prescription to your own choice of pharmacy. I left two messages that were never returned, and the two staff people I spoke with to call in the prescription to my pharmacy never did so. Plus the pharmacies they wanted me to fill the prescriptions with keep calling and texting to get me to fill it with them. Someone should seriously investigate the business practices of this office. I have no intention of returning and am seriously disappointed.

I’ve seen Dr. Dunn on a number of occasions and have always left satisfied. The office staff is helpful and Dr. Dunn and her PA spend a sufficient amount of time with me.

Dr. Dunn was super helpful, informative, very attentive and patient with my rather convoluted history, and kindly told me my primary had failed to diagnose poison oak. She had a lot of good ideas on how to control the itching, and explained why she would recommend a different course of prednisone. Her staff was extremely pleasant and kind, and her office staff was as also very good at helping me negotiate with my insurance company. I would say a far better experience than with any other dermatologist I have seen, and better than most medical offices in general.

I used Dr. Terri Dunn’s office on the recommendation of my health provider for a skin cancer exam (all clear, no worries). One of the doctors did the actual exam, it seemed very brief given the amount of moles and also from what others have told me about skin exam expectations. The doctor advised to use SPF 50 daily sunblock, and most of the time the doctor trying to sell their in-​house overpriced sunblock to me… and their sunblock was below SPF 50! Really???
When I checked my bank statement a few weeks later, the office double charged me for the co-​pay! Now, I have to deal with getting a refund from the exam though it was their mistake. Go somewhere else, I wish I did.

I did have to wait, but I would say that has happened with almost every doctor’s appointment I’ve ever had. Dr. Dunn was patient and helpful.
I forgot my insurance card, and the receptionist (office manager?) was initially very brusque and immediately told me I was going to have to reschedule. I was able to convince her to just let me have someone fax over the information, but she could have been nicer …

I was referred to AllSkin from my Primary Care Provider based on what insurance I had. I then verified through my insurance provider website that AllSkin was on my plan. Then, I made an appointment. During my conversation with the receptionist, I gave her my insurance information and was told it was accepted. Today, I took time off from work and went in for my appointment. When I arrived, I was told they did not, in fact, take my insurance and that my «out of network» cost would be nearly $ 300. They kept emphasizing that I could be seen, all I had to do was pay the total cost! I bet they lie about what insurance they take on the phone so that frustrated people give up and just pay for it after arriving for their appointment. However, if I am going to pay so much, I wouldn’t go somewhere with such terrible Unilocal reviews.

They would really do well to fire almost every single one of the administrative staff because they clearly are a mess there. The biggest problem I have found is that admin folks give advice and info they know nothing about. I got Rx info from someone which was simply incorrect, period and this has happened more than once. MD (Dr. Dunn) is great but as so often happens, her excellent care is damaged by fools who do not have enough humility to say «I don’t know but I’ll find out… «(or refer to someone they know does) and hiring perseonnel who apparently do not know how to hire such folks. What a mess there: messaging system is a mess (no way to leave messages after hours), no way to provide 24 hours cancellation notice for an appointment that is set for a Monday at 9am (thus automatically receiving their fine for insufficient cancellation notice), and sloppy and inaccurate communication (i.e., I called to get the Rx for a sample doctor had given me and ok’d. The again NON-​qualified admin person just could not seem to understand the difference between a generic and the specific sample (name brand) doctor had specified. Finally, given the experiences I’ve had with their poor office management/​administration is not suffered by just me, I noticed this year (2015) my primary care physician recommended a different derm without my even having to ask. It’s too bad as I really like Dr. Dunn and her qualifications speak for themselves not to mention she is a very clear communicator and when it comes to actual care, the best MD in the world is useless without the ability to communicate well with her/​his patient.

I had three visits with Dr. Dunn. She was late each time. Up to one hour in the small waiting room. There were other patients there also, complaining about the wait. I walked out. I guess the Dr. doesn’t care about wasting your time

I made an appointment to have a sebaceous cyst looked at and removed. When I made the appointment I let the person know that I was referred by my physician and that I would Like T have the cyst removed that day as well. I was never told that was not possible. On the appointment day it was confirmed that what I had told them the problem was was infact the problem and that it needed to come out as it can be painful. I explained that I traveled for work, I had expected to have the procedure that day and that I needed to have the procedure completed ASAP. The nurse was exceptionallly nice and while I was there they were very focused on accommodating me. BUT that’s where it ended.
This is where my review starts to sound like many of the other reviews. To date I have NO appointment to have the procedure. I called daily to see if they were able to give me a date to have the procedure done I was told each time they would call me back but they only returned my call one time and then never followed through on the promise to update me. The front desk is terrible. First one of the skills this person should have is customer service. Well in my case strike one, two and three
1. Not a good communicator
2. Doesn’t insure return calls are made
3. Untrustworthy and in a physician that is paramount
Don’t waste your time with this office they won’t appreciate your business and you won’t appreciate their lack of professionalism

HORRIBLE! By far the worst experience I’ve ever had with a doctors office. Incompetent people. Stay as far away from this office as you can. If I could give zero stars I would.

If only I could give ZERO stars for this unprofessional «medical office»
–Waste of time/​money
–Staff lacked basic knowledge
–Total rip off
So here’s what happened: I scheduled an appointment with Dr. Dunn to get Latisse for my eyelashes (since they’re brittle after 2 years of eyelash extensions) but got a call a couple days later from her staff saying that I would be seen by an aesthetician instead. Before my appt, I did extensive research on the product, price, side effects, etc. just to be prepared.
The aesthetician who saw me was named Susan or something like that. Anyway, this Susan barely glanced at my lashes and told me I would be a good candidate for Latisse. When I mentioned I was concerned about side effects she said, «Oh there are no major side effects. Maybe just darkening of your eye lids but that does not matter since you wear eyeliner anyway so you can hide it.» Okay… whatever. I guess she neglected to mention that eye infections, permanent discoloration, vision problems, etc. aren’t «major side effects» and instead she glossed over them and jumped right to asking me that she would need me to sign a consent form and take pictures of my lashes to track the before and after. I was like ok… how much? The smallest size (a 10 week supply) was $ 211. (btw a 20 week supply averages $ 110)
THIS IS WHERE IT GETS REALLY GOOD.
Since I did research online, I knew I could get this 10 week supply at a pharmacy or from a Latisse approved/​partner website for just $ 65. I told her that $ 211 was pricey and that I would just take the prescription to my pharmacy and get it filled. You know what she said, «Sorry we do not give prescriptions for Latisse because we sell it here so you have to buy directly from us. If we gave prescriptions out then you would go buy somewhere else and that’s not good for our practice.» Umm ok is that even legal? First you tell me I need this prescription but then tell me I can only buy it directly from you at a ridiculous mark-​up!!! The nerve!
There are also generic brands of the drug which I would not use but I knew they existed so I asked her if there was a generic brand and she goes, «No there are no generics and over the counter ones don’t work anyway.» UMMM generic and OTC are not the same thing and just because you don’t believe they work doesn’t mean you should lie to a patient and deny that they exist. Obviously she had no knowledge of the average Latisse market price or whether or not generic exists because she got all rude and defensive when I asked.
Before exhausting all my options and being extremely pissed I wasted an entire afternoon and money on this stupid consultation, I figured I would ask if I could get the Latisse and have them bill me. Her answer? «No. Cash or credit only.»
Uhhh, okay. But you have no problem billing me when my insurance doesn’t cover your worthless consultations. OK FINE. So I asked if there was a smaller size than the 10 week supply or samples I could use. She said she DIDN’T KNOW about the sizes they offered (there’s literally only 2 sizes so you figured she should know this) and that $ 211 was a bargain considering they used to charge $ 450 for Latisse. LIES.
Basically, I wasted my time and energy coming to this appointment only to have them try and rip me off. Luckily, I did my research and knew this medication well enough to realize that this medical practice is poorly staffed. Will NEVER return here.
FYI– After my appointment I found a doctor (not aesthetician) in San Francisco who’s running a $ 87 (after an additional 20 percent off) Groupon deal that includes a consultation and a 20-​week supply of Latisse! Sooo happy I avoided getting ripped off by AllSkin and getting better service and a better price.

COMPLETELY INCOMPETENT
After finally getting the $ 130 charge refunded, when I authorized the real charge, they charged me twice!
If you value your time and money, avoid this place.

Pros: The nurse practitioner, Miriam, is very nice and thorough, and she has a nice sense of humor. She gave me a list of options for treatment and made no effort to push the lotions and creams that the office sells. Instead, she gave me a coupon for the drug store option.
Cons:
The front desk woman is not at all welcoming. In fact, she is downright unwelcoming.
There are only four chairs in the tiny waiting room, leaving some patients to sit on the stairs.
My appointment was with Dr. Dunn and I was switched to the nurse practitioner without any notice. It didn’t really matter, but I would have appreciated being asked first.
The door of the exam room basically opens into the waiting room, leaving me naked in front of a few folks when Miriam and the assistant left my exam.
Overall, I would go back because they are competent and nearby, but I can’t say that I would go out of my to recommend the practice.

Dr. Dunn herself is very good. Her front office staff leaves much to be desired. Especially Rebecca.

I had an ITCHY EMERGENCY when I went looking for a dermatologist here on Unilocal.I called a highly rated doctor who couldn’t see me until July (it’s April now…) When I called Dr. Dunn’s office, Rebecca spent much time to squeeze me in the next morning at 9AM AH!!! RELIEF is on the way!
I hadn’t even finished filling out the paperwork when I was called into the exam room. I told my story to the assistant and was seen shortly by Miriam Ferriera, a very knowledgeable PA. We went over my treatment options, I got samples and instructions, the meds were called in to my pharmacy. In addition, she put in a request to my insurer for approval of a new phototherapy that wasn’t available the last time I had this problem, so I may be able to have treatments without steroids that could give me some remission for 6 months. That was really encouraging.
A word about cosmetic vs. medical dermatology: Yes, it’s about money. People are getting cosmetic procedures more and more, and want this done by an MD, in an office. If the old guy I used to go to had been in this business, he might have been able to afford the upgraded phototherapy that Dr. Dunn’s office can offer, instead of the older machine.
A word about being a grown-​up: If you see an ad for something and it sounds really good and then you get it and it turns out really bad, IT’S YOUR FAULT! Do your own research. There is NO EXCUSE any more for not knowing that your insurance won’t cover it, or that you might walk out looking like a freak for a week or so.
While I waited I looked at an ad for eyelash growth. I went right away to the warnings and side effects. So, would you rather have thicker eyelashes, or have the color of your eyes change? Really, people, BE A GROWNUP!

I’ve been in serious pain with a spider vein gone postal ever since I was pregnant with my first baby. After long runs the darn thing burns like hell and keeps me up at night. Even though getting these suckers removed is considered «cosmetic» mine had become so painful I finally ceased to give a rip that insurance won’t cover it. I begged my primary care doctor to refer me to a good dermotologist, and she recommended Terri Dunn.
So far I like what I see. I got an appointment right away, and even though I was late (15 min due to my hubster’s truck running out of gas) the awesome receptionist squeezed me in. Dr. Dunn meets my #1 criteria in a dermatologist: She has awesome skin. To the contrary of other reviews, I found her warm, caring, matter-​of-​fact and pretty funny. Her manner of talking would make any Toastmaster shiver.
The PA, Miriam, who performed my sclerotherapy was a comforting gentle person, and her assistant was friendly too. I didn’t expect being poked with a needle repeatedly to be that painless. I felt only the slightest dull burn. She also put up with me asking lots of questions about her job, and answered me in great detail and with sincerity.
If I would have known that it would cost only 350 $ to get this abysmal beast knocked out, I would have done it long before it became like a second heart on my thigh. I have yet to see how many treatments it takes before I’m truly done with the ugly stinger, but now I have hope, where there was only once despair.

Wow, I’m extremely surprised about the other reviews. All I can say is that my whole experience was about as positive as I can imagine an experience being at a dermatologist (and much better than my experience at the other dermatologist I went to first).
Everyone from the staff was wonderfully nice, from the receptionist who was very helpful in getting me the best price since I had to pay out of pocket, to the Dr’ Dunn and her assistant who answered all my questions. I was able to get an appointment quickly and the procedure was pleasant and mostly painless.
Overall, I would recommend Dr. Dunn to anyone who is looking for a good and affordable dermatologist.

I would like to start by saying it seems that most Unilocal reviews are written when a customer has had an unsatisfactory experience. It is rare that a person take time out of their busy schedule to write a positive review. I myself run a business and know this by experience. I truly appreciate those who report on positive experiences as well as negative ones.
I have been a patient of Dr Dunn’s and her staff for 7 or 8 years now. I have had an on going battle with acne as well as random rashes, skin spots, moles, etc. Each and every time I go to that office, I smile, laugh and feel well looked after. I am shocked to see the number of bad reviews on this business through Unilocal!The one time I had negative feedback, I told one of the trusted employees, and the very next week that problem had been corrected with a smile.
Beckie and Joanne, who answer the phones and do all the clerical work (and we know the importance of paper-​work being done right) do a wonderful job. Every time I call I am greeted by first name, they know who I am and provide service and advice with bright smiles. Any time I feel an urgent need to come in last minute, they squeeze me in, no problem.
Joyce, the most enjoyable nurse I have ever encountered, always provides thorough care. Her «bedside» manner is warm and comforting. She provides the perfect mix of comic relief with professional care.
Jessica does an amazingly thorough job of handling my Acutane account and information, which is a daunting feet, that she makes easy for me as the patient.
Mariam, the main doctor whom I see, is warm, professional, and really takes the time to listen to all of my concerns and questions (which I have a lot of). I never feel rushed.
Overall, I highly recommend this dermatology office. I am not a family member, friend, or former colleague. I really am just a patient who appreciates good care.
I think that the ladies in this office deserve recognition for the amazing job that they do on a daily basis. Because I am taking acutane, I am in the office once a month, and I will tell you, usually a doctors visit is a chore, in this case it is a comforting experience always including a laugh. For this reason, I have taken the time out of my busy schedule to counter all of the bad reviews.
May I suggest to those Unilocalers, to please think twice before writing a bad review for ANY business. These reviews never go away even if problems are corrected, or if they are special case scenarios. We are all entitled to our opinions, but may I suggest you bring your concerns to the office staff first and allow them to correct dissatisfaction (because they do appreciate constructive feedback) before Unilocaling behind a computer screen.
Thanks for reading, and thanks Terri Dunn and your wonderful staff.

I went here because it had great Unilocal reviews (at the time), which now that I’m taking the time to write my own review realize were probably written by employees.
Firstly, I had a skin rash that was pretty serious, and no idea why I had it. Terri Dunn was unable to diagnose it, but had me return several times to run tests. She prescribed several medications, all of which made it much much worse, one of them even caused bleeding.
So she has no idea what she is doing when it comes to all around dermatology, she never was able to diagnose.
However, my sister was able to diagnose over the phone. She suggested that I’d probably changed shampoo, conditioner, or soap, which I had done, and that I was having an allergic reaction. I switched back and the rash went away in just a couple of days. My sister has no scientific education whatsoever, a sympathetic C– in Biology and not even a notion of an attempt to continue into Chemistry.
Secondly, Terri Dunn sent me to collections for several bills. I paid each office visit with the receptionist right after the visit, and have receipts for them, yet was billed additionally for all of those visits.
So … unknowledgeable + unprofessional = hit back on your browser and seek out another dermatologist

This review is for the NP and AllSkin Dermatology…
Acne is one of those skin disorders that defies metaphor. It looms larger than large, even as it remains, mostly, harmless.
But I can’t help thinking having acne is like being stuck in bad relationships. You aren’t sure what you’re doing wrong, and you find yourself experimenting with different methods of getting out of them, or fixing them, or attracting more functional men, and none of this experimentation is actually scientific or consistent, because you’re also pissed off and emotionally strung out from being in the bad relationships to begin with. Likewise, I’ve dabbled in dozens of different topicals, diet changes, face washes, homeopathics, etc etc etc. My acne would change in interesting ways, sort of like how so many of my ex’s had variegated emotional disorders (and I’m not going to lie, I learned a LOT), but it never went away.
I would like to say that going to a professional changed all that.
But the thing I was told on my first visit with the NP, that «acne is an incurable disease,» didn’t help with any of the anxiety that was no doubt contributing to my condition. Maybe it is an an infectious* bacteria that you can never get rid of, but the phrasing was insensitive, and the point of view behind it was unproductive. I thought, I might as well have leprosy.
I’ll tell you what did help. Epiduo, a combination of adapalene and benzoyl peroxide (topical), and a gentle cleanser (I like the Dr. Perricone one they sell at Nordstrom Rack). There is also some good info on
, which led me to AHA, which I use as a moisturizer. From here on out, I will be getting my scrip for this from my GP, whose office visits are actually covered by my insurance, and who doesn’t, in general, talk down to me. T
One thing derms do have that GP’s don’t are those cool coupons that cap the price of these expensive creams to $ 20. But how’s this for thoughtful: the derm NP prescribed me Epiduo, and two months later the coupon came out (it hadn’t previously existed) and NO ONE THOUGHT TO CONTACT ME. I actually hadn’t started the regimen, because the cream was $ 130! And then I was yelled at for not buying it, and THEN told about the coupon. I am still mad about that.
Anyway, the stuff they prescribed and I managed to take by round 2 works, and it’s not like this office is the 4^th ring of hell… all the staff (exception to the particular NP) are nice enough. But like I said, I won’t be back.
And for the record, I am proud to report, I am 4 months acne** and bad relationship free*** (perhaps this is no coincidence?).
*and, according to an ex, «contagious.» But now you know about my ex’s.
**OK, so my skin’s mostly clear, most of the time. Good enough for me!
***As for current boyfriend, I think it had more to do with my becoming a (psych) professional than seeing one… and I got lucky. They don’t have a cream for that one.