Sleep Train Mattress Centers

I came in looking for a mattress upgrade, and their sales associate Mike was helpful and patient, and just downright awesome. Highly recommend him.
I was looking for a higher-​end mattress, but nothing too high-​end. I had trouble deciding between two mattresses, and I tossed and turned between the two mattresses until I settled with one.
The only complaint is that they no longer offer free delivery, but Mike still managed to work out a deal with us.
(Tip: ask for their clearance mattresses, they will usually give you great deals. I got an additional $ 300 off a $ 1200 mattress).
I’m happy to report that after 2 weeks with my new mattress, I’m sleeping like I haven’t slept in fourscore and 150 years.

Overpriced store-​front.
Ken was trying to push a «returned» iComfort that was marked down $ 500 from the 2200 list. Claimed it was returned because the person wanted a King, not a Cal-​King. sounded like a bunch of nonsense and lies.
They really won’t budge on Serta iComfort or Tempurdic. Claim they are giving you a deal charging 300 for the box spring as a combo.
Sales people are pretty pushy in my opinion and will try to get you to buy as soon you step into the store. Not as bad as other Mattress Discounters but still bad.
I would recommend really shopping around. My SO and I ended up getting ebay/​paypal gift cards for effectively 15−20% off at Sears and doing purchase there. Final price was less than Ken’s initial offer and the bed was brand new. Either that or get a Casper.

Had a perfect mattress-​buying experience this afternoon. My wife and I were greeted by a man who gets a ¹⁰⁄₁₀ in the «Would you have a beer with this guy?» category. Before I ever saw his nametag, I knew his name was either Jim or Bob. He was just that approachable.
If Jim is not the manager of this store, he should be. He knows how to sell mattresses like a boss. He puts no pressure on, is incredibly helpful, and comes across as earnest and straighforward. I was happy to put 2 Gs in his palm. (You don’t hear me say that a lot.)
Also, it’s incredibly fun to buy a mattress. Get psyched!

The sales associates at this store were very knowledgeable about the mattresses. I tried very many to find the right fit, and they were very patient and fully explained the benefits of different types and which would would be the best fit.
When it came time to discuss pricing, they tried to find ways in which to reduce the price and give us discounts given the type of mattresses we were buying and the amount we were buying. They will try to get you all the discounts you may be eligible for, and will look for overstock/​clearance mattresses of the type you like to save you money.
I am moving away to near Sacramento, and they worked with us to explain how we could purchase the mattress at the Berkeley store, and have it delivered by the Sacramento distributor. They even put a note on the bill to try to have the delivery come within a certain time frame, and then they informed me of specific instructions and numbers to call to ensure I get it delivered at the time that is most convenient for me.
In summary, the sales representatives at this Sleep Train were very friendly, patient, informative, and tried to find respective discounts where possible. Great experience, would do it again!

Great service great prices cool staff
Sleep train is the best! *toot toot*
Michael bialr helped us

Mike and Kevin were both very accommodating and knowledgeable. They both hooked me up easily with discounts that would have been a hassle to deal with online. The clearance mattress had a small coffee mug-​sized stain at the very base of it that was odorless – a small price to pay for a $ 300 discount! It was delivered promptly and set up quickly and professionally, and it’s very comfortable.

The sign outside says Mattress Discounters but I guess they recently got acquired by Sleep Train. I got excellent service from Kenneth and picked out a mattress. They delivered right away however I was not happy with the mattress I picked out. It was too soft. I ordered a queen but tested out a twin in the shop. The mattress I tested out didn’t seem so soft since it was less than half the size of my queen mattress.
So grateful for their 100 day exchange policy. I ended up back in the shop where Kevin helped me choose another mattress and made the exchange easy and hassle free.
I love my new Serta mattress!

It’s always nice to purchase a new bed. Even better when working with someone as kind and knowledgeable as Kenneth! Excellent service and product knowledge with a low key, no pressure approach. Reccomend!

Kevin was very helpful. We got a good deal and he helped us a lot. Very friendly and not pushy, I would recommend that store. I hope his manager sees this.

Kevin was awesome. I came in here intending to just look around and then buy a mattress online (thinking it’d be cheaper) but this place actually has really great prices. Kevin wasn’t pushy at all, he knew his stuff, and even though I told him my low price range, he still treated me wonderfully and was really intent on making sure I was satisfied. Another great thing about this place is that it’s usually not too busy and they do free next day delivery

Extremely professional and helpful. Highly recommended.

I went in here just to research mattress options and walked out with a great deal on a high quality mattress. I ended up buying two more for a family member and for the guest bedroom and each time, really happy with the sale. Kevin provides superb customer service — gives all available options without any pressure to purchase. Highly recommended.

I received an outstanding bargain and no nonsense service.
I’m told they are about to re brand as Sleep Train.

Had gone here intending on just checking out what options were available, but ended up buying a great mattress that I love.
Kevin was very knowledgeable, not pushy at all, very attentive, and had me try out a few mattresses to narrow down which one I liked. I told him my price range up front and he even stayed on the low-​end of it. I needed financing and qualified for a 6-​month, no interest deal that they were promoting. He was very clear about the terms (how much per month, how much interest will be charged if I don’t pay within six months), and, overall, made sure I had everything I needed to make an informed buying decision. I left feeling great about my purchase/​investment.
I also live in a loft, so I needed the movers to get it up the narrow, spiral staircase somehow, which they did. I bought the mattress on Monday evening and it came on Wednesday morning. The delivery guys were on time, professional, and even managed to get the mattress up to the loft without too much problem. They were in and out of the door within 15 minutes.
Overall, I had an excellent experience buying a mattress here.

Came here to buy a new queen mattress and frame that would ease my girlfriend’s back pain; location is convenient if you study or work at Cal. Kayla, who I think is the (or a?) manager, was very kind and patient, showing us a variety of mattresses within our budget and letting us try each one out. She didn’t push us towards fancy mattresses and seemed pretty honest. She really wanted to make the sale that evening, but I was a little put off by her abrupt pushiness at that point (I get it; this is a commission-​based thing. But I’m not wealthy, and dropping nearly $ 1k is something I like to have time to think about). She offered to throw in a free, warrantied mattress protector, match Costco’s price on the mattress itself, and a free standard metal frame would come with the Unilocal check-​in. I asked for one more day to think on it. She gave us a quote that said we’d get the same deal if we bought it the next day.
The next day, we returned to the store ready to bargain a little more. We asked for about $ 100 off, and the employee who was there (Rayna I think?) left Kayla, who wasn’t there, a voicemail with our offer. (It was essentially a break on the overpriced, $ 200 box spring: I offered $ 800 for the mattress + box spring, plus tax). I presumed the free frame and mattress protector still came with it. Why would I bargain only to have the price be jacked right back up?
Next morning, I get a confirmation that the offer was accepted. Woohoo! I go ahead and listen to the final quote, and they tried to charge me $ 80 for the mattress protector! I protested and strangely, now they were willing to sell me the protector «at cost» for $ 21.66. Le sigh. I went with it, needing a bed ASAP. $ 890 total including the delivery the next day (again: mattress, box spring, frame, mattress protector). The box spring and mattress protector were necessary to validate the 10yr warranty. Hopefully I will not need to use that warranty. (2 weeks out the mattress is doing great).
The delivery was superb. They arrived smack in the middle of their two hour window and I paid with my debit card.
All in all, not a bad experience. I’m getting fed up with holdover markets like this though. Making some excuse like «I’m not authorized to give you the deal that is PRINTED IN YOUR QUOTE» is not 100% honest. If they hadn’t done this, I’d give five stars. But hey. This is my only way to make a statement while Mattress Discounters now has profited at least 70% on a nearly $ 1000 purchase. :) You guys have no shame, and neither do I, but thank you for the comfy mattress and quick delivery. I’d recommend that anyone who comes here bargains cheerfully but firmly. Can’t completely win when buying a new mattress, but this wasn’t a loss by any means.

Kevin and ameer were very helpful. I’ve purchased a bed here twice and both times got great stuff. They are accommodating and honest. Bed is delivered next day.

Amanda and Ameer helped me. They had excellent customer service and were very pleasant and attentive. I went I looking for a pillow and I left with one… A great one.

Zack and Cynthia helped us get an amazing price on a king sized bed for our new house. I went in with a budget that was tight, and Zack worked to find a way we could have a great-​looking, well-​made frame and the kind of mattress set we wanted. I shopped around after getting a quote, and no other place came close to the price we got. When we went back a week later to buy the bed, Cynthia was working instead, and she was able to look up the deal we’d been quoted, and made sure the price was honored.
The bed was delivered the next day, on a Sunday no less. The delivery window was short, so we didn’t have to wait around all day. When the truck arrived, Joey and Victor, the delivery men, got the bed set up and assembled where we wanted, even trying a couple different spots to get it right.
The delivery men’s professionalism showed everywhere, from their uniforms to the cloth shoe covers they used inside the house to keep the floors clean. They even had a little «red carpet» to protect the doorway. They were friendly, professional, and quick. Top notch!
I’d buy another bed from Mattress Discounters any day.

Had an interesting experience with Mattress Discounters. Started as a five star experience, then became two stars, and finished as a five star experience which is the rating they will get from me, as taking care of your customers in the end is what really matters.
Cynthia who is the manager was our sales rep. She was awesome. Perfect sales woman — knowledgeable, helpful, but not pushy or forceful in any way. We lounged around for an hour on various beds before making our decision. The store has a decent selection, is bright and clean.
Their deliveries are handled by a warehouse (I think it is a pretty big company), and we had some issues here. We requested an early morning next day delivery… which they didn’t succeed at. When the driver finally got a-​hold of us, he informed us that delivery would have been possible but no one informed him that we wanted a morning delivery (even though we specifically and strongly requested it multiple times). We were bummed, and slept on the floor that night. The driver was supposed to call us the next morning to set up a delivery time, but he never got around to making that phone call. Half way through the day, I called the store, only to find out our mattress didn’t leave the warehouse and wouldn’t be available till the next day for delivery.
I made a huff and a puff, (and made an ass out of myself in my frustration)… long story short they righted their wrongs. They somehow got our mattress out with a different back up delivery company and got us a same day delivery. Then they refunded us $ 50.00 for the hassle.
The mattress came as sold in great condition and we are happy. While part of the experience was frustrating and painful, these things happen in business — and as someone who owns a company myself, I will happily give five stars to the company who will take care of a customer through and through, from beginning to end of the transaction, and afterwards as well, which is what this store did.

Excellent service with very helpful and professional staff. I was able to purchase a brand new mattress, to my specifications, without fuss. For an additional $ 10-​$ 15, I was able to have my old mattress recycled and my new mattress delivered to my bed frame. The mattress movers wore little shoe booties so they didn’t get my floor messy. Very thoughtful! All of this happened within 48 hours, within a set delivery time frame that I requested. I would definitely recommend Mattress Discounters to friends and family in the area.