Best In The West Air Conditioning And Heating Inc.

Once again… they are amazing. I’ve lived in Palm Springs for 50+ years and have used many different AC services so I know what I’m talking about. The guys are superb. Nice on the phone, (I’m a stickler for good customer service skills!) good scheduling, responsive, honest, friendly and skilled — and they fixed it for a great price! I was worried that we would need a new unit and it was repaired quickly, explained thoroughly and charged a reasonable and fair price. So glad that we have discovered them and I will recommend them any time with confidence. Tony was our service person and we could not be more pleased as it will reach 120 in a few days! Whew! What a relief.

Yes we have contact!!! A/​C UP AND RUNNING LIKE A FRIGGIN GEM!!!
Loveeeeeeee you Rick and your boys at «Best In The West air conditioning «
Hard hard hard works and great guys!!!
And your mom Kim & dad Richard a pleasure to talk to really caring people !
Customer service is always #1
Loveeeeee the App controller!!!

We have called upon «Best in the West» many times and have always been very satisfied with their service and expertise. Their office staff is always very friendly and their technicians are well trained in handling any problem they may detect with either your furnace or air conditioner. Plus, if they do detect a problem, they take the time to fully explain what needs to be done to solve it. The cost for their services is very reasonable. I highly recommend «Best in the West» for all your furnace and air conditioning needs.

Best in the West really IS the BEST. Their service is prompt, know what they are doing, most of all affordable! Thank you guys. We used this company when we had our business for 20 years and these guys are a real gem. Honest folks!

Just bought a new house that was the previous owner’s winter home. Was nervous about costs. Asked around and had a friend with hospitality experience recommend Best in the West. Am I pleased. On time, Polite. Good service. Thank you, Troy. I think I’ve found my new A/​C company!

My employer uses Best in the West so when I was searching for a company to perform maintenance on my home a/​c unit, I called Best in the West.
Troy was polite, efficient and answered all of my questions and the cost was reasonable.
I will use them again and I highly recommend their service. Jamie (in the office) is very polite, personable and knowledgeable.

I am completely satisfied with the service call to check and repair the A/​C units in my Rancho Mirage vacation home. They showed up on time, inspected, explained the problem and fixed the unit. When I called a few days later with questions about a bedroom that didn’t seem to be cooling properly, they sent a technician out to check the ducting just to be sure the hot bedroom was not caused by a problem with the duct. I expected to pay for a service call but they said no charge. These people truly care about their customers and I love that it is family run! I will be calling them for annual inspections and maintenance!

Awesome Company! They saved us from spending an obscene amount of money on a new HVAC system. One of our systems was blowing hot air so we called a company in for a quote. They quoted $ 650 for a temporary fix and recommeneded we replace the system for $ 6000!!! We wanted a second opinion and called Best In The West. The customer service was fantastic and they sent the owner himself to meet with my husband. He was able to fix the
AC unit for $ 150. My husband was very pleased with the work and I am happy that we weren’t tricked out of a lot of money. Best in the West will be our go-​to from HVAC company from now on :)

Fast, friendly service from the owners son, Rick. And these guys know their stuff. I liked that this is a locally owned business that prides itself and taking care of its customers And not pushing for unnecessary work and repairs.

Great service! Found the problem with our downstairs A/​C blowing warm air faster than I had expected because another A/​C service couldn’t figure it out. Very knowledgeable and thorough with their work. I’ll be sticking with them for my normal yearly maintenance now as well!

Bad news… Air conditioning didn’t work in my Palm Desert home. Good news… Dan from Best in The West. He fixed the problem in a very professional and courteous manner. I hope I never have to call them again but will not hesitate to call if I have another problem!

Best in the West consistently provides reliable and trustworthy service for not only our personal residences, but rental properties we manage as well.
We could not be happier with the level of service and professionalism from the staff here, and highly recommend using Best in the West.

Best in the West installed my HVAC system in 2013.
I have a rental property, and, tonight the system stopped working. Tenants called, and, were concerned for good reason, it was 90 degrees in the house.
I called the ²⁴⁄₇ tech line with Best in the West… and, Dan was out to the property within an hour, and just left at 11:00pm on a Saturday night… the AC is again working and the tenants are happy.
I was charged for the service call, of course, but the part was under warranty, so, it could have been a lot worse.
I certainly recommend Best in the West for HVAC installs and repair.

Best in the West is so dedicated to their customers!!! My a/​c unit just stopped working out of nowhere last August, when it was still 100 degrees in the evenings. I called their emergency line and they had a technician out to us with in a couple of hours. Even though my husband and I had to hold up flashlights for the technician, he was able to fix us up with very low cost to us. Call them when you get HOTTTT!!!

We have experienced superior service, attention to detail and 100% satisfaction from our service calls in Palm Desert over the years. Our serviceman has been wonderful.
B. Heideman

The staff there is amazing. David and Dan both came and saved us with our air conditioner. Thank you for helping us get air after not having it for a long 4 days.

I had another co out & service our fairly new (2−3yrs) air cond. They told us we needed $ 3065 in repairs and wrote it up. I called Best in the West for a 2^nd price. After examining our system they said there is absolutely nothing wrong with it! What an honest company! The technician (Mike) was very knowledgeable and professional. I will never use another company again. I highly recommend Best in the West.

I can’t recommend this company enough! After another company came by and told us within a few minutes that we need a completely new AC unit, I am so glad that we called for a second opinion. Dan, technician who came by, is a super star! He took his time diagnosing a problem and told us that our AC can be fixed by replacing condenser fan motor. Within an hour our problem was fixed and we didn’t have to spend $ 4000.00 to get a new unit (what was suggested by another company).
Also Dan fixed a few other things around our place that we tried fixing before with no avail. The noise in our A/​C vent was so loud since we moved in and nobody can figure out why. Dan was the only one that was able to fix it. He also changed our air filters and made another suggestion to improve airflow by adjusting AC registers. If you have older AC registers in your place, ask him to show you his trick to improve airflow — you won’t regret it.
I am not sure if this is a rule but our AC seem to always break down on Saturday night… I am so happy that we were able to fix our problem first thing Sunday morning and enjoy the rest of our weekend.
If you have trouble with your AC unit and need an honest opinion and accurate
cost, I can’t recommend this company enough! Also ask for Dan!

I have a home warranty policy that I have used a few times and the service people that have been sent out by them were not the most knowledgeable. Until They sent me Dan from BIW ! He did an amazing job and also was very personable even though he was working in high temps and some messy locations. Not only have I been using them since I highly recommend everyone that I have come in contact with this company. It’s nice to find a business that actually provides great customer service. Thank you to Dan and all the staff there

«Called today for a service call came within 1 and a half hour exactly as promised. Did a thorough job and was very helpful. Will use this company from now on.