Children’s National Health System

My children have been coming here for years. The doctors are great. even if you only see them for 5 minutes. Although most of the time I feel like my child is just a number to them. The service has gone down substantially since I started bringing my children here. The front desk seems to make up or change the rules as they go. Today I called for a sick appointment. I was told to call back in te afternoon because the system was down. I called back at 1:30 which is the time I was told to call back. At this time I was told there were no more sick appointments for the day… Seriously? I was told they could see him in the morning which means my son would be missing two days of school. They refused to give me an afternoon time stating that I would have to call in the morning for an afternoon appointment. Based on how that went today, how can I rely on such logic? How terribly inconvenient for working parents! The desk staff can be quite rude at times and as patient as I try to be I have found myself snapping back at them. It’s not a positive environment and not a place I can rely on. These silly scheduling rules are likely part of the reason so many kids come to school sick. Who can afford to stay home two days and who wants their kids to miss school unnecessarily? It’s a shame.

Been very pleased with the quality of care across the board. All the doctors on staff have been very professional, and excellent with finding ways to engage our oldest boy (now 2 ½). we moved into the neighborhood last spring, and are very glad we found such excellent quality of care so close to our home.

I have used Children’s Pediatricians for 5 years now and have both of my kids there as patients. The doctor’s are nice. Whenever i need to schedule an appointment and my doctor is not in, there are several other doctors that can see my kids. This is convenient for me being a single mother of two that works hectic schedule and so far away! The hours are alright. I’ve been able to get an appointment at 8am or at 3:45pm. Its clean and the nurses are nice. However, when it comes to the receptionists, OMG, are you serious? These ladies are the rudest and nastiest persons I have ever in my life encountered. They offer no customer service at all. Not only is it a pain to call in and schedule (they put you on hold for like 10 mins) and then they rush you to tell them what you are calling about. They consistently cut you off when speaking and they hang up on you before you’re even done saying «Thank You». There is no Hello, how are you, how can I help you. Its «get to the point and hang up». Its just Horrible! There is like 1 person in there that was nice. The first and last time I saw her, she was being scolded by another receptionist. last appointment I had my kids, I asked for shot and physical records. I was not able to pick them up so my sister stopped by. I waited 3 weeks for these records only to find out that copy of the physical was not done, so I had to go back. And of course, when I called about it, I was not allowed to finish saying what I was calling about. She just said its ready. WTF? I am seriously thinking about switching doctors just so that I don’t have to deal with this.