Dr. Marchmont-Robinson DDS

Worst experience ever. I had all 4 wisdom teeth removed and that wasn’t too much of a problem. However the billing is unbelievable. I had to pay them $ 380 upfront. I was told that after the insurance companies reimbursed the Doctor’s office that they would send me a check for the difference. That is not a problem. However what happened subsequently is unbelievable. At the initial visit, I gave them all my insurance info. I am covered by BCBS and METLIFE. After several months I had not heard back from their office regarding my overpayment. I had already received a statement from Metlife that the Doctor’s office had been paid all but $ 250. When I telephoned them they stated that I would receive the overpayment shortly. I also asked them if they had submitted it to BCBS and they stated that it wasn’t necessary since BCBS would not pay anything. I informed them that I wanted them to submit anyway so that BCBS could make that determination. After waiting several weeks, and not receiving a check from their office, I telephoned them again. and asked where was my check. They stated that they had not issued it yet but would shortly. I asked if they had submitted my info to BCBS and they stated again that it was not necessary. I told them again to let BCBS make that determination.
Several weeks later I received a check, but had heard nothing from BCBS. I telephoned the Doctor’s office again and they said they would submit it that day. They did submit that day but I found out later that they had only submitted it for the xrays and not for the extractions. I told them again to submit it for the extractions. Again they stated that BCBS would not pay anything for that. I told them again to submit the info. I then called BCBS and told them that the Drs office had refused to submit my paperwork for the procedure. BCBS called the Dr s office and told them to submit the paperwork. After several more phone calls to the Drs office and BCBS, i received a notice from BCBS that the remaining money that I paid out of pocket was sent to Dr Robinson. I asked BCBS if they could reissue the check to me. They called Dr Robinson’s office and told them to not cash the check because they were going to reissue it to me. They agreed reluctantly. A few days later I received a call from BCBS and was told that the Drs office had cashed the BCBS check even though they stated that they would not.
BCBS called his office and conferenced me in. They stated that they had cashed the check and that I would receive everything except for $ 92. BCBS and I told them that they had been fully reimbursed so why wasn’t I going to receive the remaining 92. They stated that Metlife didn’t pay $ 92 and so I was not going to get it. This was in spite of the fact that the Dr received the full reimbursement for the $ 380 that I had paid. I told their office that they weren’t even going to send the bills to BCBS and it was only after my insisting numerous times and after BCBS contacted them that they finally sent the bill to BCBS. The lady at the office stated they would never tell someone that BCBS would not pay and not submit the bills. I told the individual that I was told this at least 3 times by their office.
I finally gave up and I never received the $ 92.
By the way the extraction was in October 2014 and the BCBS was not even submitted until March 2015.
Whatever you do, don’t go to this office unless you want to be ripped off!

This 5 star scale needs a 6^th star to write about this Doctor!
I was in a LOT of pain, from a lower right molar all the way in the back. I called Dr. Marchmont this morning at 9:15, and they said come right over which SHOCKED me. He numbed me up real good, gave it twenty minutes, and by the time he got the forceps on it, it was out in TWO MINUTES. $ 245, covered by insurance, which is CHEAP. I hated to have it pulled, but it’s a real relief to not worry about that dull, aching BIG pain that it caused.
Underscoring this Dr. because your face is swollen after an extraction is ridiculous. That goes with the territory of extractions. Underscoring because the operation area does not look like a scene from Grey’s Anatomy, is even MORE ridiculous. Some people should not be allowed to review on the internet.

Once I warned a Dentist from Alberti & Cole in Western Springs that I had extra long roots. He did not listen. It took him 2−½ hours and he only got half.
Dr. Marchmont REALLY knows what he is doing!
:-) :-) :-)

Offices needs updating
Today he was coughing and did not wear a medical mask while performing procedure.
Extremely busy, booked three appt at the same time. Job got done in a timely manner.

It’s difficult to rate a place where you’ve gotten 4 wisdom teeth pulled all at the same time. Ouch is quite the understatement. I’ve had a hard time deciding whether or not to give this place 3 stars or 4 stars, but really, I like the middle…3.5 until I can do a thorough review of my follow-​up and entire healing process.
So I decided on this location mainly because my insurance covered it. The front desk staff was pleasant enough. They made lots of follow-​up calls and what not, which was great!
The actual room where I received my anesthesia wasn’t exactly what I had in mind. It was a dental chair. Maybe I was wrong for expecting a bed or something of that sort due to being put under.
Dr. Marchmont is nice enough, BUT, while putting me under and administering the anesthesia, he couldn’t get my vein. I don’t like needles. And under the influence of nitrogen oxide, paired with the assisting technician opening the second, needle, then the third, and switching arms… I was FREAKED out. I really thought Dr. Marchmont was a mad-​doctor for not being able to get my vein after the 2^nd attempt. I say hire a nurse/​anesthesiologist (I’m willing to pay the extra) as to get it right the first go-​round.
I awoke from the oral surgery in a stupor with the puffiest jaws known to mankind. I don’t recall much except waking up in bed. Today I have a numb chin and lip still, but nothing out of the ordinary. Perhaps my biggest annoyance (which is probably unavoidable) is the rips on the sides of my mouth. This of course I endured by the necessity to reach my back molars, but ooooooooooouch! More Vaseline next time!
Let’s see how I heal and how gently Dr. Marchmont can remove these sutures!