Enterprise Rent-A-Car

My husband and I rent cars from them someone regularly. They are always very friendly and want to make sure that we are we are well taken care of. If there is ever an issue they are quick to fix it. They are always super helpful! Very concerned about customer satisfaction.

Car was clean and rep was professional and polite. This is my second time renting from this location and both times they were friendly and helpful. I agree that they are understaffed, but I also found that they communicated with me well regarding delays.

The hours aren’t the best on the weekends as they close at noon on Saturday and are closed all day Sunday but the staff is very nice and they picked me up within a reasonable timeframe on a Friday around 5.

I had a great experience with my recent rental here. The employees really went out of their way to make sure all was well. The car was very clean and I had no problems. Happy to say that everything went smoothly this time so I’ll definitely book my next rental here.

Love Enterprise! I’m a regular renter, and these guys really take care of me. My car is always clean and ready to go. They’ve been super helpful the couple of times an issue arose. They’re also friendly and polite. And with deals and occasional upgrades, it can’t be beat. Special thanks to Antonio and Luke!

Way, way, way understaffed. They say they will pick you up, they just don’t tell you that you’ll have to wait two hours to pick you up because they are understaffed and it is a Friday. When you call to ask how long it will be they were are so busy that they couldn’t pick up the phone so it just rings forever. If they don’t have the time to pick you up they don’t have the time to answer the phone to tell you how long it will be. I would have been better off walking to their car center if it wasn’t in such a rough neighborhood. It wasn’t safe for me to walk there from Pilsen so I had to wait. Enterprise is not a discount newby so I would expect them to understand how to staff up on their busiest day of the week. Go with another rental group.

Let me begin by saying that I use this Enterprise a lot and I am usually very happy with my service there. The staff is helpful and go above and beyond to accommodate me. This last time that I used them I was disappointed with the attitude of the staff member assisting me. I decided not to go with the insurance they offer and use my own and the staff personnel there was very rude (in my opinion) when I told him I was choosing not to use their coverage. I almost felt bullied into taking it, his expressions and attitude completely changed when I told him I would not be taking the coverage. I was also disappointed to find the vehicle they provided me was on E, there were only 15 miles to empty. in the past when this was the case they were very friendly and always offered to put some gas in the car for me. Never a full tank but at least to get me to my next destination. I am not sure why the change in customer service, perhaps it was that I didn’t take the coverage or perhaps it has been the change in staff. Either way it made me think twice about returning there.
I must add that when I returned the vehicle I mentioned to the manager the issue with the gas tank being on E and he offered a discount on my current rental or on any future rental. It was nice to see the manager show some concern for my disappointment regarding the gas considering they do not do gas refunds if you bring it back with more gas than they gave it to you, which in my case would have been any gas at all.

This is the second time I have used Enterprise for personal reasons due to car accidents. They have always been beyond courtesy, friendly and fast. Today I was in an accident. 2 week repair time. The lady from Enterprise picked me up from the shop. She is originally in HR but filling in for an employee who won a cruise for referring a good new employee. Nice! Even though this was not her main function, she was amazing. The service staff at the facility where all very attentive and friendly. Big fan!