HH Gregg

Wish I could give negative stars. Salesperson was nice, then everything downhill… delivery was a total joke– appliances showed up with missing parts, took months of me badgering the store to finally get the parts necessary, so many lies $ broken promises by the manager, they were so, so rude every time I called… I don’t even want to waste another second of my time thinking about this nightmare. Just BEWARE. Do not buy from here.

The store is fine. it is the customer service and extended warranty that is terrible! I cannot say enough of how dissatisfied I am. I called, a 10 minute wait time on the phone is what the recording said. I waited for a person 40 minutes. I spoke with 2 different reps and got nowhere. The earliest I can get a repair person here is over 3 weeks, for my washer! I was promised that I would get a call back the next day, a Friday by customer service, and a personal call from the one rep who «helped» me. Both said they would find someone to come out earlier than 3 weeks. it is now monday, I am on hold for 15 minutes so far. I received not one of the callbacks that I was assured I would recieve. I worked Friday. I work in a hospital so I don’t have the ability to sit on the phone at work. I believed that someone was going to call back as promised. Oh yes, they were going to make sure of it.
When you purchase an extended warranty, you think that you have a safety net… WRONG!

I’ve had 2 experiences with this hh gregg location in the past 4 months. The first experience, the salesman sold me an «as-​is» tv without first informing me that the television was broken. I immediately noticed the crack in the television, and returned it the next day but not without trouble from management. They eventually remedied the problem, but nothing was done to the salesmen who sold me the tv.
My second experience was this past May. I purchased 4 appliances — a range, microwave, dishwasher and fridge. The salesman didn’t know how to use his system, and we were there for over 4 hours just to complete the sale. I felt bad for the guy (they work off commission), so we didn’t complain. I then receive the appliances, and it turns out the salesman didn’t properly measure the fridge and it did not fit in it’s space. Rather than deal with this nightmare of a company, I chose to remove my shelves and a cabinet so the fridge would fit. Yes, you heard that correctly. I chose to remove actual cabinets and shelves instead of dealing with this company. I’ve also made several attempts to contact hh gregg regarding a $ 400 rebate that was part of the deal, and they have ignored my request.
Every time I choose hh gregg, I have a worst experience than my last. If you enjoy the used car salesmen environment, I would highly suggest this company.

I have had less than stellar experiences here in the past, and typically will drive right past on my way to Best Buy, but they had a sale that promised $ 50 off the over the range microwave I have had my eye on.
It took a while to get service which I though strange because there were tons of staff milling around, and they get paid on commission so you think they would want to help! The purchase, however, was quick and painless. They didn’t have the exact model in stock but promised to get it from a warehouse within 48 hours — great! Five days later and a very irritating phone call to the store involving a very long time on hold and an associate with lots of attitude I was told the appliance was never ordered? Really?! Because you charged my credit card! They promised to have it on Monday… 10 days after the original purchase. We’ll see if it actually arrives or if I will be demanding a refund!
Edit:
Two weeks and still no microwave, at least the refund was quick and painless!

I stopped in (and got out quickly) for a much needed Blu-​Ray player for a holiday gift. Because I was shopping so early I was/​am concerned about not being able to return it if the recipient did not like it but they have assured me (as writted a note on my account) that a post-​Xmas return is fine.
Meanwhile, at first I did not see all the models of Blu Ray players — and the one I wanted appeared to be out of stock — but the sales associate brought one out from the back.
So far, so good — but I have not bought any «big-​ticket» items here yet.

We went before a holiday to check out sales and were met with a sales person that basically could only help with telling us «where we could put the food in the fridge.» After a less than favorable visit to Gerhardt in Frazer — we returned to be helped by Peter. Peter was great and was extremely knowledgeable with the products. He was awesome. The manager was great. We ended up buying more products because Peter was so helpful and knew what would help us best — and got us the best deal! Peter saved the sale for us after a lackluster first experience.

(4) Overall for Products & Service
* This is now my goto for Appliances & Electronics, etc. Their Customer Service is much better than Best Buy & Sears. We recently bought a New Refrigerator and it was delivered the next day with great customer service!;-)

Visited here shortly after it opened, after the demise of Circuit City. Store looked rather empty, and I had annoying sales people following me the whole time I was there. Haven’t bothered to go back since that «wonderful» experience. The prices are nothing to write home about either. I miss Circuit City…

So where do you go try out a Kindle? Evidently not HH Gregg.
This past holiday season I needed to pick up an e-​reader for someone on my list. Normally I’d just order from Amazon, but I had read some reviews about the latest, greatest Kindle incarnation and still had some concerns. Then I discovered Amazon also sells Kindles through stores like HH Gregg. Hey, its nearby, why not hop in the car and have a look? Maybe even pick it up locally and not have to be concerned whether it will arrive in time.
The Kindles were easy enough to find in the store. So far so good. So now how to power up the demo? No sooner had I began to tackle this question on a contraption that has no apparent buttons, a still too young to shave salesman is on me like lime jello on grapefruit. Ok. So I figure at least he can tell me how to turn the mysterious black slate on. Press the lower right corner? Ok. Great. So how do I surf the web on this doohicky? Oh this icon (press: NOTHING. press again: Nothing again). Huh? What do you mean it isn’t hooked up to WiFi? Can you connect to WiFi? No?! Too many other things in the store are connected to WiFi? That seems odd. Are the refrigerators connected? The stoves? The washers and dryers? How many of those flat panel TVs are connected to WiFi? And as there are absolutely no other customers in the store, who’s draining all your WiFi bandwidth? You know there isn’t a limit to the number of devices that can connect to WiFI, just a limit to the number actively using it, right? Ok, lets forget the web. Can you show me how it streams video? No?! No videos are loaded? And again no WiFi? Ok how about the e-​reader feature? No?! No books loaded, huh? Not much of a demo, is it? Can you get me one?! I didn’t see it do anything, why do you think I’m ready to buy one?! Never mind, I’ll just order one from Amazon.
HH Gregg needs a reboot.