Jiffy Lube

I would first say I wasn’t a big fan of jiffy lube because of past experiences but I was in a pinch and needed a oil change and this location was close to my Girlfriends house so I decided to give them another shot. when I got there everything seemed normal and the first person I came in contact with was very pleasant. I asked for a oil change and a air filter very simple. I knew what I wanted.
After waiting in the waiting area a young lady called me to the desk and proceeded to sell me more stuff. I only want a oil change and air filter at that point stop your sales pitch I know what I want. she then proceeds to try and sale me on high mileage oil? I only have 65,000 miles I’m close but not there yet. BTW you shouldn’t consider High mileage oil until after 75K miles.
here is the juicy part
I expressed how costly it has been in a Jiffy Lube when I have gone in the past and how I have always had issues when I go to any Jiffy Lube and she said Im going to provide you with a small discount today. The young Lady comes into the office and calls me to the counter and charges me for the oil change and air filter and then says I forgot to give you the discount. I’m thinking nothing of it because im not expecting anything spectacular from them at this point. for the young lady dont tell a customer you will do something and then dont do it it makes you and the company you work for look bad.
So now my car is ready I have paid $ 102 for a oil change and a air filter the filter alone was 49.99 after they were done I asked was the old air filter bad? Boom!
you should have seen the look on the young Lady’s face Like she knew it had not been changed. very puzzled she replied did I charge you for a air filter? I dont even think your car has a air filter? im thinking really? I said to her you just charged me for the air filter? look at the receipt. so now we have to get George involved the Manager he already has comments written about him in the other reviews and I see why.
George comes unapologetic, issues me a refund and says to me my printer to give you a receipt isnt working so I said fine can you just sign my first receipt and acknowledge that you did refund me 49.99 for my records he got a little frustrated with me because i wanted him to sign it he said i cant put my name on that? wtf. at this point he should have been extremely nice to me after all if I didnt check or ask for the old air filter they would have charged me and I wouldnt have never known. I as a customer I dont care about your printer thats not my problem just so you know how customers think.
How often does this happen to hard working people at this location? people that dont think to check? are they getting what they pay for? something needs to be done
im going to be the customer thats going to make sure of it!
I hope this helps someone before visiting this location
I have already encouraged my friends and family to never visit a Jiffy Lube ever again
im lost for life!

Been here once for an oil change and that’s what I got. Basic oil change and was on my way. They checked out a lot of the car to make sure everything was okay too. Nothing fishy about this place they all seem very honest. I’ll definitely come back for my next oil change.

Customer service skills are extremely lacking for the management. Went in on a Saturday and no cars were waiting to be serviced. Told an «Über» inspection would take about 20 minutes. Then all of a sudden nope, can’t do it. Went to manager Jorge and was told he was short staffed and he won’t let his guys do the inspection. When asked when is other techs would be in he yelled back” I don’t know! I set the schedule but I can make people show up!” All I wanted to know was when I could bring my car back but after being treated so rudely why would I ever come back for any type of service?!
When questioned about a corporate number to complain or a district managers name I got a «we don’t have one, complain all you want!»
Google search and found number but I don’t I’ll get a call back.

I stood in line for 30 mins on Sunday at 420 the «manager» walked up to my car stated he couldn’t service me because he has to close early because he didn’t give his employees a break so he then let’s the car behind me and in front of me pull up that’s bad business poor workers must don’t know their rights I drove from chicago to berwyn just because of their hours and they close on me and had me waiting in line for 30 mins already

Really slow service here, when I pulled up, there was a car in each of the 3 bays and one guy waiting for bay 2, I pulled into bay 1. They finished the car in bay 1 and moved my car back and took the guy who was there before me in. That seems fair and the right way to do things, so they move my car behind bay 2. 35 minutes later they haven’t finished any of the 3 cars in the 3 bays. After 40 minutes they finish the guy in bay 3 and pull a car in that arrived well after me. I go out and tell the guy that I’m leaving and he says he was going to do my car first (even though they had already started working on the car in bay 3). I told him no and got in my car and drove away. Very slow, inconsistent service order, won’t be going back.

I will not be returning to this Jiffy Lube and I suggest no one else does. they charged me an additional $ 40 for a service that I did not ask for. I submitted a survey the following day to discuss the complaints, in hopes that a manager would contact me, and I have not heard from anyone. This is the response I submitted on their survey two weeks ago…
«I was dissatisfied because I was charged for a ‘signature service’ that brought my total bill over $ 100. I’ve been to other Jiffy Lubes, and other auto centers, and have never been charged an additional fee for „preventative measures“, such as checking tire pressure or windshield wipers. These are normally included in the cost of a regular oil change; there was nothing ‘signature’ or special about the service I had at this location. After investigating the details of this ‘signature service’ online, I called later to inquire if vacuuming and washing the exterior windows were included with this $ 39.99 charge… the attendant told me ‘yes’, which I informed him were not done on the vehicle. Although, these services were marked on my bill as ‘completed’. he said that the vacuum bag was full when I visited which affected the suction and that I could bring my car back to be cleaned. Therefore, he knew that the car was not cleaned as it was marked on my bill. He seemed comfortable with charging me almost an additional $ 40 for a service that was: 1) not even completed, 2) that I never asked for as a customer and 3) offers features that are included with the cost of an oil change. I felt skeptical and very concerned if the other items marked as ‘completed’ on my bill were even done on my fiancé’s vehicle, or if the oil upgrade I paid $ 60 for was actually the oil put in his Jeep Wrangler. This experience has made me question the practices at Jiffy Lube and has broken the confidence my fiancé and I have placed in this company. I would like to have a full refund of the $ 117 I spent yesterday because I feel misled by this attendant’s actions and cannot assume that any of the services I paid for were actually done.»

I was there for 15 minutes, nobody ask me, do you need help? Nothing they where 4 People in 1 car, and the manager eating Tamales, what a piece of Shit, closed that place or put People that care.

This is a good place to get your oil change. The service has usually been fast, and the staff is humble and friendly. They even offered a discount when doing a repair on my car after I explained that I was a student and times are rough.
It’s not the most exotic place in the world, as the other review will indicate. However, this is a good place to a quick oil change.

Only gave 1 non deserving star because I did not have any other option on the app
They opened late Sun morning, I was the first car, finally got in around 8:25
My car, which is four years old, started leaking oil after that, took it to a mechanic, these idiots left the oil filter LOOSE, if it fell off, it could’ve ruined my engine,
Took it to the idiots at 2940 N Ciero, & they couldnt figure out the problem
DO NOT patronize these places, please !

They were playing musical cars. Moving cars all around yet I still stayed in the same spot for almost 2 hours. And I wanted to get an oil change and light bulb replacement. But ended up just getting the bulb. It was a miscommunication problem somewhere with the technicians. One would tell me I’m next. While another one is bagging another car in my space. Smh!
Seems like it’s too many chiefs and not enough Indians.

I have come here three times amend the staff and manager (Michael) are awesome. It’s worth the time and wait to come here.

Went in yesterday. I get that they have to upsell… and then timing was fine. But that place was shady. I didn’t even feel comfortable giving my information because of the way the staff was acting. Super over-​dramatic about problems — «your tire is going to fall off… i cant believe you can still drive this…» — and then offers to buy my car! He turns and says «I am looking for a car, I could make you an offer, you do have lots of problems with it». Is this Jiffy Lube or a used car lot???
While I was waiting another customer came into the waiting room and stated that she too was also asked if she wanted to sell her car. Who runs this place? The employees here are a joke! Never again.

This place has always been a good experience for me. The technician Luis was polite and friendly and he even gave me a coupon for my total at checkout. My oil change took about half an hour which is decent but what I liked the most was that I was treated with respect and the employees were polite. Will come again!

This is the worst Jiffy Lube I’ve ever been to, and it’s getting worse. I had been coming here for the past year, since I live just blocks away. It’s always been run down-​looking and had bad service. Today was the slowest yet — there was barely a line, but it still took an hour just to change my oil and replace two small lights that were out. There weren’t even any complications; many of the employees just don’t seem very skilled, they don’t move very fast, and there weren’t enough people working to do more than one thing at a time.
Next time I’ll drive a mile or so and try a different Jiffy Lube.

This place is terrible. The second I drove up in my car, I wasn’t even greeted, I had a staff member say «you know your car takes synthetic oil right?» Of course I know that, I’ve had my car for seven years, you couldn’t even say hello?
I go into the waiting room and all the other people in the waiting room were complaining about how the staff kept trying to up-​sell them options they really didn’t need.
They came in about twenty minutes later and told me they couldn’t change the oil in my car because it, quite dramatically, had a very large oil leak. That made me panic a bit, I work for myself so it’s hard for me to have time off to perform car maintenance. I cancelled all my work for the following day to get my car into the mechanic immediately.
The mechanic calls me, laughing, and says there is no oil leak and the technicians were probably just afraid to deal with my car (a mini cooper.) I. WAS. LIVID. What a waste of time. Crappy service and lying staff.

This place is a dump. The people are nice… well most of them. But other than that I feel like they try to sell you things that you obviously don’t need for an outrageous amount of money. Most people don’t know but some of those things that they sell, you can get at any auto parts store for a fraction of the price. Educate yourselves people. This is a greedy company that in the end are only looking for the buck. They do not take care about the customer. And they do not care about your car unless you are buying an overpriced service off of them. So customers be warry when talking to that person and ask questions. shop around. Ever wonder why they tell you they will give you a certain discount? Its cause they pay pennies for it themselves and the caching from you unsuspecting people.

Told me the oil change would take 20 min & it took 40 min. That made me late for work. Tried to show me that i needed a new this & that. I don’t care! I just want an oil change. They only good thing is that they gave me $ 10 off for making me wait.

They were friendly, but they were slow. However, as always with this chain, they did the job they were supposed to do and I have no complaints about their work.

I just came in to get my oil changed on Monday (13^th) and I know I had other things wrong but was ignoring them. The gentleman that was working on my car, Mike, was very nice and helpful in making the alternations without digging too far into my pocket.
I have some other things to fix like my lights and such, will soon return.
A+ work.