Apple Store

Apple Stores usually set the standard for customer service and this location is no exception. The moment you walk in you’re greeted by a rep and asked what brought you into the store. They then add you to the queue, which usually takes way less time than they tell you. I was told it would be a 10 minute wait, but really it was 4 minutes. Way to surprise and delight me, Apple!
Like all Apple Stores, they carry an array of Apple products and accessories. If you’re in the area, stop by and dream of all the Apple products you could splurge on!

I came here with a pretty difficult situation that wasn’t a technical problem, but rather an infuriating glitch with a gift card. It wasn’t the store’s fault at all. It wasn’t anyone’s fault. However, several employees worked for 4 hours to help me solve it. I’ve never had any customer service personnel work that hard to figure something out. A huge shout out for Patty and Rich specifically for their tireless work and their cheerful attitudes throughout the process. They kept me sane.

Slow and dishonest about wait times. Just give the customer a realistic wait time so they don’t have to wait for 45mins

This is my favorite Apple Store in the dc area (not that there are a ton of options…) Even when things are busy they seem to keep the chaos under control and still move people through quickly.
Most recently, came here to do a clean install on my MacPro. Between walking into the store and exiting with a newly wiped and reinstalled laptop was a total of 16 minutes, and my genius managed to make me feel totally supported while simultaneously helping another customer AND cleaning all the dust and crud off my comp so it looked all shiny and new. What incredible efficiency and customer service!
Sure, we’re paying quite a bit for this wonderful customer service. But isn’t it nice when the money DOES get you a really top-​notch experience? Every genius bar experience I’ve had has made me even more likely to continue buying all apple products forever.

I want to give a special shoutout to Billy from this store. He guided me through the process of getting the new iPhone 6s Plus when I had trouble with getting it with the Apple Plan. Turns out it was a regular occurrence that day but I just went through my carrier. Thanks again Billy you are a treasure!

Extremely helpful. In a really nice area in Bethesda. Received help as I walked in and they were very organized as well. Walked out happy.

I had a fairly complicated issue, there were 3 laptops involved. Ari handled them all smoothly and was very friendly and helpful. He made a stressful experience far less stressful! This was June 24^th. However, when I returned to pick up two of the laptops a few days later, I was bounced around from person to person before I finally was able to collect my machines, purchase chargers, and get out. Each person was nice, but no-​one came back and followed up with me, instead I’d find yet another person who tried to help me. Having the follow through and continuity of service would have made this Apple store 5 stars for me.

Trying to purchase an item and chase down a sales associate was chaotic here. Then again, the whole system of checking out in any Apple Store is just a pain in the ***. For such a forward thinking company, you would think they would be able to manage an orderly system to check out items… I was buying an item and just being passed around each associate. Each associate acting even more clueless than the previous one.

I scheduled an appointment a few days in advance to have my macbook pro checked out because it was not turning on appropriately. Good thing I have a warranty on it because I have had to hit up the genius bar ~15 times in the past 3 years due to a loose cable or defective hardware.
On the day of my appointment I arrived 10 minutes early and was asked to wait at the genius bar. 10 minutes later my appointment time had arrived and no one had approached me. 15 minutes after my scheduled time… still no one. I had to go ask the check-​in person multiple times if I would be seen any time soon and toss more money into the meter. 45 minutes later after my scheduled appointment I was then seen by someone. The person helping me that day was not completely sure what the issue was with my laptop but thinks the issue may be due to «wearing out of the cable». This is the 3^rd time I’ll be having this cable replaced. All of the persons at the genius bar were with the same people for the entire time that I was there. It appears that they don’t know how to fix any issues that customers may have.
Apparently there were no geniuses at this bar, only idiots.

The «Genius» who helped me was incredibly rude and condescending. In the end, he was completely wrong in his assumption about what was wrong with my computer, and had to sit in total silence for 30 seconds before he could bring himself to apologize and admit his mistake. Then he just shrugged and gave up. There was a minor graphics problem and he had a little fit and gave up. Pathetic.

I went into the store with a pleasant mood. I have never needed help with my phone. I was unsure who to ask for help. Everyone who worked there seemed busy and the store was packed. I asked a lady in a pleats manner who worked there where would I go for my appointment. She had an attitude. She said, don’t you see that guy standing there, go talk to him. He was professional but Apple support made my appointment for a time we had not discussed and which it appeared I had missed earlier in the day. They had no availability for me. So now I’ve been on the phone with Apple after 2 more calls I’m on the road to silver spring. It is unorganized at the Bethesda store and poor customer service

Awesome and stellar service from the amazing Eric at this Apple Store! He promptly greeted my brother and I as we entered the store ⁶⁄₂₇ around 7:00pm and checked us in. Lucky for us, he was also the one deployed to help us — and help us he did as he navigated us through the decision of MacBook Pro or Air. MacBook Pro won and it was only 20 minutes later that we were out the door and down the Row at Le Pain working on my new machine. A+++ the Apple Store in Bethesda always delivers!

Had a very good experience here; the staff was very kind and helpful, especially Nikki, who worked on my MacBook Pro and explained the problem it had (and fixed it!).

Came in to apple to get my phone fixed. Waited two hours and left. Made an appointment and came back. Still waited 30 mins. What’s the point of the appt then? The workers are super nice and even though they were not able to fix my phone, they definitely did all they good. I think I am done with apple. Products are way too fragile and customer service is way too slow. Employees are nice but definitely understaffed. You would think that a company that such a large fan base & clients would hire more people. They certainly charge enough.

Tonight I walked in, started to ask one of two greeters (a female) who had no other person nearby a question only to be rudely cut of three times by three Apple Store workers (male). The three male workers were obnoxious. I have never seen or encountered any of these staff before. My visit was around 8pm.
I walked out and she did not even notice.
I have been to this store several times before, but things always went smoothly.

AT&T store in Severn, MD screwed my family over when we were trying to get an iPhone 6 so instead of driving to Germantown, MD, we drove here instead.
The workers were at first, skeptical of our situation, but after talking to their MOD the day after Xmas he got us situated and the iPhone that we can there for. Instead of making us run around MD like that AT&T store manager.
4 stars because one of their workers wasn’t too informed of the situation and didn’t want to listen.
But my sister, was well on her way back to NYC with her new iPhone 6.

This Apple Store is located right next to Bethesda row. The inside is a typical Apple store, but it’s generally less busy than other locations. I’ve been in here a few times– to the Genius bar as well as to exchange an item– and I’ve always been in and out quickly, with my issues handled seamlessly. Two thumbs up!

Super packed. Slower service than typically experienced at Apple stores which are supposed to be known for their customer service and unique shopping experience. I was in looking for a case for my new iPhone 6. Stood around for quite a while until an employee finally addressed me so that I could check out. The store is in a populated location, but even for a Saturday afternoon, it didn’t seem overly crowded, but the staff did not seem to be adequately handling the amount of customers in need of assistance. Like every other Apple Store, it’s clean, modern, and aesthetically pleasing.

I arrived at the store 9pm Thursday Night and wasn’t helped till 11am the next morning! …hahahahhaha
What if I truly did complain about that? Wow, that’d be a lot!
I did camp out at the Apple Store for the release of the Iphone 6.
I did it for the the release of the Iphone 5 and had a wonderful time: I made friends, I spoke about cool apps, all the features on the new phone etc. That time I was 7^th in line. I had gotten there at 5pm the evening before.
This time, when I got there at 9pm the evening before, I was 47^th in line. Because they changed some procedures up from the previous year… the experience was somewhat insufferable– well, especially in the morning.
It just came out that Apple has more money than G-​d… I mean the US treasury. They apparently have 160 billion in cash flow. A few things that you can do for these big once a year releases of your products. And even getting partners could help you in this… maybe a certain review site… I dont know ;).
— Put a restroom somewhere outside of the store. A porto potty is fine. Or one of those portable restroom trailers… something. People were resorting to … well, I don’t even want to talk about it. You’re aware that there are gonna be hundreds of people waiting outside your store– the least you could do is throw a restroom out there.
— Serving coffee & water in the morning is nice… but Nutrigrain bars for breakfast.. Let’s spring for just one step up: some donuts/​breakfast sandwiches/​something with sustenance.
— This year the people who preordered online got into a separate line in the morning to pick up their phone. It was just so demoralizing. Because there were so many of them, they made the campout line move soooooo much slower into the store once it had opened.
— Once people had picked up their chairs, the 50 or so people behind me who were trying to move forward moved into a giant clump. There was still like an hour till the store opened. Having some more stantions would have been a good idea for the morning.
— The most frustrating thing ever was waiting in line for 12 hours, and then getting into another line in the store. For the sake of all that is holy– please do not put me in another line.
The great aspects of my campout this year were the employees. Especially the employee Jason who helped me out in the store. He was AWESOME! I mean, they really have some special people that work there. The entire campout experience this year I would rate a 2 stars. Especially because how slow the line moved once the store was open. I was number 47 in line, and I had to wait 2 and a half hours to get into the store once it opened. Wayyyy too long.
The employees were high energy and completely «made» the experience once I got in the store.

Okay. Is anyone else completely overwhelmed by Apple Stores? I mean, you walk in there are kids (and full grown kids) all over the place playing with rectangular screens of varying sizes, about 1000 Geniuses trying to run interference, no single point of sale, everything’s all back lit and futuristic, and ohmygod I just came here for a replacement power cord!
But then, out of no where comes this cute Genius with a crooked smile and tussled hair and he totally helps you out. I swear, they must train the Geniuses on how to get customers to develop a crush on you in under 5 minutes. I have no idea his name, I was completely mesmerized by his knowledge of Apple’s products yet unfortunate inability to find an iPod that was working so that he could allow me to purchase said power cord. He let me know that I could return my previous cord that had just stopped working for no apparent reason since they all have a 1 year warranty while adorably fiddling with at least 3 different iPods. He then asked for my email address and I swooned… even though he only needed it so that he could send me my receipt.
I left with a goofy smile on my face and a way to charge my iPhone. That’s about as good as it gets in my book.