B-CC Salon

I had purchased a Groupon for this place to celebrate my engagement with some friends from work. When I had called to make the appointment, the woman on the phone was exceptionally rude and rather incompetent on how to make an appointment for me. Several times while trying to find an open date she would say «Oh my God» and let out some exasperated sighs. When I reminded her that I was trying to make the appointment for my friends and I, she said «we aint do groups no more». Taken aback by the unprofessional language, I asked how this was possible and she said that they only do 1 person for the mini-​spa package and that the policies have changed. I questioned why this was not listed in the Groupon details and if there is a way to book us in intervals so we can still enjoy the experience together to which she replied «we don’t do that no more». After talking in circles, and her «talking to the manager» for 3 seconds (who on a second phone call was actually off today…), said she couldn’t help me and didn’t know what I wanted. She told me they only have 1 client in the salon at a time for an appointment (what?) to which I said you only service 1 person at a time, for all of your services, for an appointment interval and she said «yes».
Needless to say, I’ve filed a formal complaint with Groupon and have been issued a refund. Based on the negative reviews, I feel that this might have been the best choice considering I had substantial issues without even walking into the door. The owners of this salon clearly do not have a customer-​centric atmosphere and I will not consider them again.
UPDATE 4÷7÷16: After «speaking» with the manager, who spoke over me the entire time and refused to provide any explanation or customer service (also hung up the phone mid-​conversation!), we are now filing a complaint with the Better Business Bureau. This salon has attempted to defraud its customers through their deceptive communication and are a true example of false advertisement. A very poor excuse of a business; congratulations on losing nearly $ 500 worth of business because you are too incompetent to speak proper English or learn what being a «manager» truly is. Ha! We «ain’t coming there no more.»

I walked in with a Groupon wondering if they could fit me in for a cut and full highlights. They said yes and to just wait ¹⁰⁄₁₅ mins. Everyone was pleasant. When discussing how much I wanted off my hair (it was to the middle of my back), he took the scissors and cut off 4/​5″. Saying that shorter wouldn’t look good. Then he told me I did not need full highlights, and started highlighting without asking how I wanted them or anything. The highlights came out, everything from white to yellow incredibly brassy. Some are superfine, others look incredibly chunky. Leaving it down is okay, but up… horrible.
Then I was passed off to another woman for the shampooing, this was the best part of the experience. She said that she normally does massages and the neck/​scalp massage was great.
Then I was passed off to another woman for the haircut as the gentleman who highlighted my hair was running behind. I said okay, and showed the woman some pictures that I liked, longer, wavey, with bangs. She said sure no problem then proceeded to cut another ¾″ off, saying it was uneven. Yes, because before the guy highlighted my hair, he cut off 4/​5″ inches. I told her that my bangs need to be heavy so they make my cowlick stay down. She agreed then cut my bangs to just below my eyebrows, so that when they dried they are above my eyebrows. Did not cut all my bangs– so I have some random pieces that I need to fix once I get home. Then the cut. It’s straight. No movement, no layers, straight. Its just slightly past my shoulders, when I asked for it to be shoulder blade length. It’s the same haircut I had in 2^nd grade, crooked bangs and all. I would not recommend this place to anyone. The people were friendly enough, but didn’t listen or do as I asked. Now I have to find someone to fix it.

Like dating, it’s hard to find a nail salon you like enough to go back a second time. Having been here twice already, I’m definitely on track for more visits!
I know I like to draw that line, when it starts to get too real
But the less time that I spend with you, the less you need to heal
Call ahead for an appointment with Kelly– she’s out on some days. She is super sweet and never fails to make good color recommendations. Her attention to detail is MUCH appreciated whether it’s filing your nails for the perfect shape or ensuring minimum ouches from nipped cuticles. The consistency of the polishes are great since she doesn’t add polish thinner which means NO BUBBLES! (Sorry, Dory.) Really can’t get a better gel mani at $ 25!
I can’t speak for the other salon services but I highly recommend going to Kelly! There’s easy peasy metered parking nearby, so fret not, you fabulous Unilocalie :)

Like dating, it’s hard to find a nail salon you like enough to go back a second time. Having been here twice already, I’m definitely on track for more visits!
Call ahead for an appointment with Kelly– she’s out on some days. She is super sweet and never fails to make good color recommendations. Her attention to detail is MUCH appreciated whether it’s filing your nails for the perfect shape or ensuring minimum ouches from nipped cuticles. The consistency of the polishes are great since she doesn’t add polish thinner which means NO BUBBLES! (Sorry, Dory.) Really can’t get a better gel mani at $ 25!
I can’t speak for the other salon services but I highly recommend going to Kelly! There’s easy peasy metered parking nearby, so fret not, you fabulous Unilocalie :)

Beware! They quoted me a package price for highlights, cut and style and assured me they would be no hidden charges on top of it. After they started bleaching strands of my hair unevenly with random blotches of blond, orange and red streaks they asked if I wanted a toner on it to help even out for an additional $ 60. So if I didn’t pay the extra $ I’d walk away with my hair totally butchered? YIKES! I negotiated it down to $ 40. They had also said they have a special sale «just today» to buy 2 massages for $ 130 and repeatedly assured me it has no expiration date. Unfortunately I fell for it. A week later they called to tell me I needed to use those right away as it was expiring. Really?! 2 massages expiring within a week of purchase?! YIKES! UNBELIEVABLE! The ‘toner’ rinsed away in first single wash BTW. As for the massages I plan to dispute the charges. I would be crazy to return!

I had a Groupon and it was my second time getting a massage. One of the masseuse’s recognized my face and after redeeming my Groupon and walking to the back she refused to give me a massage and said I had to either pay the difference slash full price ($ 120/​hr) or leave. I was outraged, and frustrated she didn’t tell me before the Groupon was redeemed. She said «You can only use the Groupon for first time clients.» and how other people have asked for her because she’s «so popular with the clients» that she wasn’t going to give me an hour massage for a lousy $ 20 tip… I read over the Groupon terms and it doesn’t mention anywhere the Groupon was for first timer’s only. Listen lady, right before I finished my massage she said «you’re very tense. you need to come in again once a week for the next month then once every other month for the special of X price per visit.» That’s a great way to keep costumer. It made me feel very uncomfortable.
The receptionist later assisted me with the conflict and said I can call her to make an appointment with another masseuse or give it to a friend but after that horrific experience, I will not be coming back or recommending them to anyone.

Had a Groupon as a gift for a full highlight and haircut. Alan was my stylist for the afternoon and he did a great job! I walked in not being a «picky» customer but wanted to get rid of the blonde in my hair and freshen up my dead locks. He suggested a great red/​auburn/​brown for my hair that really brings out my eye color. I still have some of my lighter/​blonde highlights so there is a great contrast. He also shared some tips on how to cut my bangs on my own in the future and how to blow dry my hair to get that perfect curl all day! Kinda of hard to spot on the road but a talented staff!

I bought a Living Social for this salon, which is the only reason why I came. They took forever to do a simple gel manicure and it did not look like extra time or care was taken. I asked them how much for a gel manicure and they told me $ 25. I had a coupon for a gel manicure and regular manicure combo and asked if I could pay the price difference between the regular and gel to keep the gel. She told me yes, but the gel was now $ 45. It is a total ripoff, as they had literally just told me the price was $ 25. The woman (the owner) on the phone was SO rude and hung up on me when I pointed this out to her. I will never be going to this salon again. The only way they can get business is through Living Social coupons and obviously do not care about getting repeat customers.

An accident in the area closed all local roads so my stylist was 40 minutes late getting to work which started backing up all her appts for the day. despite that… JINNY took her time with my highlights, cut and styling. I’m please with results… I will go back.

Let me start off by saying I was a bit wary. I have super thick difficult hair and this was my first time at this salon. Jenny blew me away. She is INCREDIBLE for highlights and cut. Not to mention, I’ve never left a salon within two hours of arriving when getting highlights. Again, beyond expectation. I would HIGHLY recommend her to anyone. If she can do my hair this well, then I am sure she can conquer the best of tress. I will DEF be returning to her.

I have been to this place before and I would have given the experience 5 stars, and I realized those 5 stars are deserved by one person — Lin. She does a great mani/​pedi, I went to her to get my nails done before my wedding and I was completely happy with everything. I also went to Lin for facials before my wedding and she was the best facial I’ve had!
I then received a groupon for a spa day for my birthday and it started with a greeting of «you’re 7 minutes late.» When actually I arrived 10 minutes before my appointment (this is the first of two mistakes the woman who took my appointment made). She continued to argue with me about my appointment time and I would have walked out if I didn’t already have the groupon. She was very thorough and did a good job, but she didn’t put any lotion on my hands or massage them at all.
Fast forward to the massage, it was pretty awful. I found myself thinking a lot of the time «what is she doing.» She put WAY too much oil on me, I felt so greasy and gross. She asked what bothered me and I said my upper back, yet she spent only a couple minutes on that area. And to top it all off in the end, she used warm towels to wipe the oil off, it was like I got a massage and sponge bath in one. That has to be the weirdest massage experience of my life.
Finally, I got a facial, which I had requested Lin when I booked the appointment since I know she’s amazing. Yet in walks another woman who is not Lin and she tells me she’s the one doing the facial, there was no request for Lin in the system. The woman spent the entire time trying to convince me to get one of her other services (she does waxing and threading). Not once did she ask me about my skin, trouble spots, talk about things I could do for my skin. She also didn’t do any extractions and didn’t massage my neck/​head at all. I ended up getting eyebrow threading even though I said no at least 10x, and she did a thorough job but I actually have cuts under my one eyebrow from the threads and she did them too thin.
Usually you want a spa day to last all day, and you feel relaxed at the end. This one started in a bad mood due to poor customer service and left me wanting to run for the door when it was over.

I came here for a regular mani after purchasing a deal off of Amazon local. I wouldn’t be opposed to coming here again but would probably look elsewhere first for nail services.
First off, this salon offers multiple services so it only has two mani tables — I highly recommend making an appointment beforehand. The color selection here is very limited — if you want anything that’s not red/​pink, then you might be disappointed. I wanted a light green and there was only one option. I forget the name of the lady who helped me, but she was Asian and very nice. The nail dryer machine was ancient and very ineffective — I feel like I had to walk out of there with half-​dry nails. Overall, I didn’t pay full price so I was satisfied with the overall outcome.
Finally, street parking is easy enough to find in front of the salon and along Wisconsin, but be advised that it’s $ 2.00 an hour.

I hardly write reviews but since my experience here with not one but two staff members was so terrible I thought I should warn anyone.
My brother in law bought me a groupon for this place as a Christmas present. There were so many issues that came up that were not written in the fine print:
1.) They have a rule that you cannot use a groupon twice at this location– this company is inevitably going to fall into trouble when people can purchase groupons as a gift.
2.) BCC Salon does not let groupon customers get convenient times/​dates for appointments they actually lie to you and say they have no openings until 2 – 3 weeks later at very inconvenient times i.e. weekends mostly unless you book WAY ahead of time!
3.) They said they wanted to charge $ 30 extra for my long hair in addition to the groupon price I paid! That is more than half of the groupon price and completely unreasonable to slap on to a customer without fair warning.
My hair is 4 inch past my shoulders. I was about to walk out and the head staff said «okay what about $ 20». This seemed very unprofessional to me.
4.) I stayed which I should NOT have, Lynh did my hair and it was WAY darker than I asked for and not only that the women at the front desk was SO upset that she had to wait till Lynh finished my hair (it was just at closing) she huffed and puffed the whole time and even exclaimed «What you have to blow dry too?» I smelled my hair burning while Lynh was drying and it was actually burning, from her rushing to get out the door.
Long story short, really do NOT go here, they only value their NON GROUPON paying customers and they really have bad attitudes, poor standards and NO intention of offering a service.

I got a gel mani and pedi here. Really good service. There is only 1 pedicure chair so make sure you have an appointment! Wish there was a better color selection but my nails turned out exactly the way I wanted them to and my tech was very friendly and knowledgeable.

I go to Linh for highlights and haircuts. She is absolutely amazing, and does a great job! She is a skilled hairdresser so I highly recommend her!
Make sure you discuss exactly what you want, just like with any hairdresser, because they can’t read your mind. If you don’t care and want a change, Linh will do a great job regardless!

Got a Groupon deal for color and haircut.
Only actually needed root touch-​up and trimming.
The color I got was too dark, even though I asked to keep my natural light-​brown color (it’s almost black now!). The lady trimmed way too much, even though I specified exactly how much I want trimmed.
Very unhappy…
NEVER EVER going back.

This place is soo irresponsible! I had an appointment for an hour massage at noon today. I traveled all the way there for my massage only to find out that they did not even open today (maybe because of the snow). But NO ONE had the courtesy to let their customers who had appointments know about it apparently because everyone just enjoys traveling miles on a snow day for nothing!

I had a groupon here. It was horrible. One stylist turned my hair maroon, then quit when I pointed out that maroon wasn’t actually «brown with highlights». Then, she screamed at me, the rest of the salon, and quit. The guy who ‘fixed’ it turned my hair black. And again insisted that somehow pitch-​black was ‘brown with highlights.’ Oh, and while he and an assistant were working to ‘fix’ it, they attempted to console me from my bad experience with the earlier stylist who quit by making homophobic and transphobic comments about her.
They didn’t refund my money. And it took a reputable salon 8 hours to fix the mess. Do not go here.

Having woken up with a sore neck and back pain, and having a meeting in the area later that day, I set an appointment for a soft-​tissue massage. (recommended by my physician the previous day) (Note: it was a Groupon deal)
Victor and I discussed my injury in length and he seemed very knowledgeable about the anatomy/​physiology, tested my movement before we began, and so I trusted that he would perform the massage accordingly. It was one of the best massages I’ve every had (granted, I’ve only had a handful). UNTIL — he told me to lay on my back, and then tilted my head to the left. My troubled nerve pinched from my ear to my mid-​back, incredible pain. He worked on the area for a few minutes, then continued with his ‘routine’ (lower body). I told him that the pain had not subsided at all.
At the end of the hour, he simply let me go. I had to sit in the waiting room to rest before I left in so much pain, and crying on my way out the door. They allowed me to leave in worse condition thank I arrived in as Victor took his next client with no concern the pain he created. The rest of the staff just watched me limp out the door! No apology, just staring and shrugging.
I would NOT recommend this spa for massage. Especially therapeutic. On top of that, it was not very clean, and kind of low class to sell jewelry at the front desk, in my opinion.

This was by far, the WORST customer service I have ever received by any establishment in the history of time. I had a Groupon deal and called to make an appointment – all the other reviewers are completely right, it’s such a hassle. They only take appointments 2 – 3 weeks in advance and on Wed-​Fri, 4 weeks in advance for a Sat appointment.
Anyways, I made the appointment, but two days prior to my scheduled date, a rep called and left a voicemail saying that they would have to cancel my appointment and I would have to call back to reschedule.
I called back a few weeks later only to hear that they will not take an appointment for me because apparently I just «didn’t show» up. The absurd woman gave me a FULL ON LECTURE about how I don’t appreciate the work their employees do, that their employees don’t make nearly enough money for customers simply not to show up, and then by using a Groupon deal I’m actually depriving them of their full earnings.
Needless to say, I was APPALLED. I told her that she should at least ask the gentlemen that left the voicemail, she replied «no, it’s in the computer, so I know what happened.» Me: «Sooo… never in the history of the world has someone made a mistake when entering something in to a computer?» Obnoxious woman: «…no, we’ve never made a mistake.»
TO TOP IT OFF: THEY REDEEMED MY VOUCHER, THEREBY TAKING MY $ 100, AND DIDN’T EVEN PROVIDE ANY SERVICE!

My husband treated me to a spa day here for my birthday and it was a really good experience. I had a very good full body massage from Victor and got a facial from Lin. My face felt amazing after and I still have that fresh face glow days later! The only thing that was annoying was that I had to go back the following day for my manicure because they could not find the person that was scheduled to do my manicure that day. It seemed a bit disorganized but luckily I was able to return the following morning and got a great manicure from Lin.

*****2.5 stars*****
This was by far the fastest mani/​pedi I’ve ever gotten. I was in and out in less than an hour, which included about 10 minutes to dry my nails. Not cool as I usually use this time to relax. Definitely didn’t happen here as I felt rushed, especially with the lady doing my pedicure.
They have one massage chair where your spa pedicures are done. It’s in the back of the salon, next to two hair wash stations. I was not able to relax because the massage portion of the chair was broken, there’s a back room nearby where the workers seem to congregate and chat it up, and my pedi took 20 minutes to be completed. No brief leg/​foot massage here. She just rubbed lotion? on my leg and that was that. Were my toes nicely painted? From far away, yes. Upclose, no… you can see some polish on my skin even after she took a brush to wipe off the excess. Thank goodness she had another client and my manicure was done by someone else.
The lady who did my manicure did a decent, yet thorough job. My cuticles grow quickly and she managed to clean them up nicely. What I didn’t like was how she started filing my nails without asking how I liked them shaped. Not cool. I also hate when they clean the polish that got on your skin with their own nails. Totally bugs me!
Thank goodness I bought an Amazon local deal for this mani/pedi…i definitely wouldn’t have been pleased if I paid full price. BTW not sure why they advertise so many deals on Groupon, Living Social, Amazon local, etc. It was such a hassle scheduling this appointment. If you purchase a deal, seems like your best option is to go early on a weekday.

I came here today because I had the «mini spa package» groupon. For $ 99 I received a facial, gel manicure, and massage. I made my appointment a few weeks in advance over the phone, easy and friendly!
I got to the salon right on time and filled out some paperwork for my massage and handed over my groupon. The receptionist was very friendly and got me water right away while I waited. Not even 5 minutes later the lady who was going to do my facial introduced herself (Lin/​Lynn?) and took me to the facial room. It’s just a small room off to the side by the massage room, but has privacy curtains. After changing, I told her my skin was semi-​sensitive and she went right to work. Lots of different scrubs and lotions were applied to my face and neck. She even threw in a shoulder, scalp, and arm massage! She was friendly and let me know what she was doing before she did it. It was my first facial and the extractions did pinch a bit but she was quick with it and applied a nice thick mask afterward.
After the facial I went to get my gel manicure. I was a bit disappointed with the color selection, but I understand gel manicures are still a somewhat new thing so I picked out a soft, sparkly pink. I didn’t get my manicurist’s name but she asked how I like my nails filed and if I wanted her to cut my cuticles. I appreciated this greatly as some places just do whatever they want. The gel polish went on so smoothly and was an interesting process, having to «set» it under the light for 60 seconds for each layer. As soon as the top coat layer was done setting my nails were hard and dry, and looked great! The only other thing though is I think the polish might have shrunk after drying since it looks like the tips of my nails aren’t covered completely. I can probably fix this by filing them a little bit.
After my manicure I decided I wanted to go ahead and get my eyebrows waxed while I was there. The lady who did my facial took me back to the same room (she was the one who actually suggested I get them waxed because they have special «sensitive skin» wax they can use). She recovered the chair with fresh paper and waxed a few quick and almost painfree strips then went back over with tweezers, and even trimmed down some of the longer hairs. They look great! Definitely worth the $ 16.
Finally it was time for my massage. The masseuse (forgive me if I spell this wrong, but I think her name was Manuella) asked me if there were specific areas I wanted her to work on and if I liked deep tissue massage. I can kind of be a wimp so I asked for «medium pressure». She was so so thorough and put the perfect amount of pressure on me. I even experienced some new «moves» I’ve never had done on me before! The massage was absolutely great but the walls to the room were a bit thin and I could hear what was going on in the rest of the salon which was a bit distracting. I tried to concentrate on the soothing music in the room and focus on the massage though. After the massage she talked to me about the benefits of regular massage and gave me some stress relief tips which I definitely appreciated. She also had water ready for me afterward and let me take my time getting up and out.
After almost 3 hours I felt like a different person! Everyone was very friendly and great at what they do. I like that they let you add tip to your credit card and ask how you’d like it to be split up. They seem to really care about their employees here. I wish I could afford to treat myself to these types of things more often, because I would definitely come back here! I’ll have to drop some hints to family and friends!