CVS Pharmacy

I’ll begin by writing that my review is limited in that I have never used the pharmacy. Thus, I cannot comment on this store’s pharmacy service. However, I would like to state that every, single time I have walked into this store, I was kindly greeted by either a manager or store clerk.
I would also like to comment on the clerk who took care of me today (6÷12÷2016 around 3pm). Unfortunately, I did not get his name, and when I have something positive to say about someone, I always try to state names. (So, sorry about that.) Anyway, I’ve never signed up for a CVS card because… I’m lazy, lol. However, the gentleman convinced me to get one and was patient with the sign up process. I write that he was patient because the computer did not seem to be cooperating as it should.
I’m a very observant person, most of the time, and I liked how he took care of the customer before me, and how he took care of me. These days it can be difficult to find places with good customer service, and from my experiences, this store does a good job with keeping the customers happy.

This store always had a great pharmacist. And the pharmacy was the only one in Bethesda open 24 hours. I stopped by tonight about 8:50 and shopped a bit before going to the pharmacy counter at 9pm to pick up my prescription… which I needed, and I had checked earlier to make sure was ready. The clerk informed me that they were closed, and with that began to pull down the grate. I begged to just pickup my Rx and was told NO, because they would have to ring it up. They hadn’t begun to close the registers, so that seemed lame.
I went to the manager who told me the store is open 24 hours, but the pharmacy has closed at 9 since Dec. 6. As a regular customer, I received no notice of this, and there wasn’t any signage in the store.
To add insult to injury, the last time I arrived to pick my Rx refill, I was told they had no order for me. They offered to have it ready the next day (not while I waited). I asked the pharmacist to make sure that they could fill it. When she checked my record, she said, ‘oh the insurance company won’t refill it for another three days”. By the way, this is just a low dose diuretic for hypertension… I understand that the insurance company’s rules are not CVS’ fault, but you would think that computer that you talk to for everything else could call you to tell you not to make a special trip for the refill they deleted.
Ok. Enough said. It’s sad to lose a shred of customer service.

twice have been to the location that shows the sign GET YOUR FLU SHOTS HERE and twice have been told no one is here to give them. Its 11:30 am in the morning on a weekday. Really? asked the manager and he said they“have” to display the sign, he doesn’t do the scheduling and to go to another cCVS. WOW!

Really nice people; open 24 hours which is great. But twice this year they’ve messed up my prescriptions, most recently with something that would have been dangerous if I hadn’t noticed. Check labels carefully!

If I could give this CVS a negative rating I would. I am a Type 2 diabetic and have had to go to this store 5 TIMES to get test strips. YES. FIVE TIMES. TIME 1 — my Dr. didn’t place order. I call my Dr — she did place order. TIME 2 — AFTER calling me to tell me it would be ready. guess what? It wasn’t. Oh by the way. They were very rude and told me that my insurance didn’t approve them yet. I had a choice pay or don’t get them. VERY RUDE and CONDESCENDING. TIME 3. My wife goes in and they STILL aren’t ready. TIME 4. I call and speak w a manager. She is very apologetic and magically the strips are ready right away. I got in to get them. Come home. Guess what? WRONG STRIPS. Oh by the way — they sold me the machine so they know exactly what strips should have gone with it. I haven’t technically been back for the fifth try but if I have to go back a sixth time .whew. Botton Line? incompetent. Poor Service. Rude. Non-​caring. 5 times to get glucose test strips. Good luck. I HIGHLY recommend another CVS or some other pharmacy. That is all.

Don’t EVER use this Pharmacy. I would have rated them ZERO STARS but that is impossible on Unilocal.
Today we filled a prescription for our son. The pharmacist filled the prescription with the generic form of the medication without asking or notifying me and I did not discover this fact until I got home. When we attempted to return the generic medication and have the branded medication dispensed, the pharmacist observed that one of the pills was damaged and accused us of having tampered with the pill even though he had dispensed it that way to begin with and failed to notice the damage. When we assured him we had not touched the pills in any way, he said he was sure the pills were intact when dispensed and basically accused us of lying to him.

I have never been a fan of CVS but this store was unbelievable. The clerks there have one speed, slow. There is no sense of pride in the store, no sense of urgency and no management oversight. Good luck if you need anything behind the counter. Now they even refuse to check you out, requiring everyone to use the self check out. No thanks, I am going to Walgreen’s.

Kudos to a lone clerk working both checkout and photo counter. He should leave cvs because the management is out to lunch. They don’t staff properly. They have to rely on clerks dedication. Good clerk/​associate, bad store management.

I have been frequenting CVS, Eckerd’s, Genovese, Rite Aid, and many other drugstores for a long time. This one is by FAR the best in the DC area. Everyone from cashier, to stock staff, to manager, to pharmacy tech are all so incredibly nice! Service is fantastic and they always go above and beyond. One staff member even saw me in an aisle, I made way for him to get by, instead he turned around (much to my surprise) and 8 seconds later showed up with a basket for my items (a much nicer surprise!). Then he proceeded to joke with me about my ho-​humming over which chocolate to get. How nice is it when someone makes you laugh while you’re doing something as mundane as shopping? Above and beyond this store. I’d give it 5 stars were it not for the parking. (Parking’s tough for such a large store and the popularity of the 24-​hour pharmacy.)

Never go here. Every single thing about this place is a headache. The pharmacy is slow as molasses… I’ve seen grass grow faster. The orders at the pharmacy are not only slow, but are also always either wrong or they cannot find the prescription. I have been coming here for 15+ years only because it’s a few blocks from my house, but I’m really at the end of my rope with this CVS. Save your time, energy, and sanity and go somewhere else. Parking here is also no fun (there’s a lot, but it’s nearly always full, so you have to wait for a spot.)

Usually have a good experience at the pharmacy. Though that was when I was getting prescriptions. I needed help identifying a product and the pharmacy helped 3 people that came after me. Rude. I just bought something and left.

An average CVS, but I had a not-​great experience trying to redeem a sizeable register coupon. Long story short, the pharmacy clerk told me I could redeem it, the manager said I couldn’t, and the coupon itself had no terms or restrictions on it to say that it wasn’t valid. I eventually prevailed, but was not impressed with the caliber of staff or management.

I’m not one to speak well of CVS in general but my most recent experience with this CVS was above average, and I like to give the place positive reinforcement (in hopes that one day they might not, as a rule, suck):
On Christmas Eve, when I decided that I most definitely had tonsillitis, I called my physician up and explained the problem. Since I’m somewhat of a professional tonsillitis catcher we agreed that antibiotics were in order. She called CVS at 6 PM that evening, and 20 minutes later the kind salespeople at CVS not only had my script ready, but they were helpful, funny, and OPEN (unlike Giant and Safeway). For the first time since People’s was taken over I could honestly say that having CVS around was a good thing.

It’s a standard CVS store, though the management is really jumpy. I guess a lot of teenagers come into this store, but they’ve been known to be very skeptical of their teenage customers. My 16-​year-​old sister, who was with me, was yelled at for allegedly stealing things that I paid for and had a receipt for. We paid for our items and I asked her to go to a certain aisle afterwards to check the price on something. A clerk came up to her and yelled at her, saying that her CVS bag of toiletries was stolen. I had the receipt and told a manager, who apologized profusely for the misunderstanding, but told us that the clerk was on a break so I couldn’t confront her personally. However, I saw her walking in the aisles just a minute later. The management here doesn’t seem to be on top of things, but that’s my opinion.
The parking lot here is pretty full most of the day, but there is a garage and CVS does validate. I would be more willing to go to the Wisconsin Ave location more regularly because of their larger parking lot.

For the most part, it’s a CVS like any other. The negative thing I have to say about this location is that although there is a parking lot, it gets full during the day. On the other hand, this location is open 24/​7, so if you need something in the middle of the night for yourself or someone else, this is a great place to go. (And parking is easy at 3AM! :P)