Just Limos

Horrible, horrible experience! I didn’t even use the service so I can’t speak for the actual quality of the bus service, etc. Without making this a HUGE essay; I’ll try and keep it short. I called to make a reservation for my 31^st birthday party this past December (made the reservation September 24^th and cancelled October 22^nd). I reviewed the small print, the FAQ’s on their website and everything before I went forward with my reservation. I was told that a $ 200.00 deposit would be due (they took my cc# over the phone and emailed me the confirmation page the same day).
The information states the following:
CANCELLATION: If for any reason the reservation is cancelled less than 7 days from the reservation date, then 50% of the total amount will be charged. For example, if the reservation is for $ 1000 for January 10^th 2015 and it was cancelled on or after January 3^rd 2015, we will deduct $ 500 since it is less than 7 days from the date of the reservation. If the reservation is cancelled on the day of the reservation, then 100% of the reservation will be charged.
DEPOSIT: The vehicle is reserved for my event hence, I understand that a non-​refundable deposit is required to reserve the vehicle. I further understand that the deposit is non-​transferable to a different time or date. I agree that all unpaid balances will be paid in full on or before scheduled service date. If the balance remains unpaid, I agree the scheduled services may be cancelled at the discretion of Just Limos, LLC and I forfeit any prepayments made.
Here’s my issue: I cancelled my reservation with this company after hearing some friends bad experience. I cancelled a little less than a month from making the reservation. The company requires that you send an email stating you want to cancel along with the Reservation number (which I did). The company never responded. Called them: no answer. Voicemail: no reply. Come December 18^th (my birthday), I get a call from the bus driver. So of course, I stated that I cancelled this reservation two months ago, he stated he was going to call dispatch. The next day — this company charged my cc $ 200.00!!! WTH! When I finally got through to a representative the next business day, I was told that ‘oh, someone didn’t put in the cancellation’! What type of business are you running in which you give this whole small print, vague detail of cancelling something that you, yourself don’t do correctly (honestly, they need to do refunds if you cancel very early/​months before an reservation) but whatever. The company gave me a full refund on the monies they took from my account via PayPal (which is a whole other issue for me lol). It took about 2 weeks for me to get my money back. I more than likely won’t use this company ever again!

I was also on the bus that evening. As customer I would never anticipate that I would be faced with a pay up or get out scenario. Limo rental agreements should always cover any sort of «incidental» charges, including overages for allotted time. And I find it VERY hard to believe that the company would expect a CASH payment to cover the time it takes to get back to your destination. Especially when you are frequently driving bachelor parties to and from bars which don’t close till 2am. Why would you charge extra in CASH from a group that is leaving a concert well before a normal bar closing time? What if no one on the bus had cash (like me who primarily carries her card instead)? Would we be left in the middle of nowhere? Stay away from this company-​they obviously have some undesirable business practices.