PrepMatters

Prep matters allowed my daughter to keep her A/​B average in Algebra all year, dont know what we would have done without their assistance!!!

Ned Johnson is a miracle worker. He is easy-​going, knows his stuff, gives great advice, is flexible and can teach anyone to be a good test-​taker. I cannot praise him enough.

I’m very pleased with our experience at PrepMatters. From the initial contact to the weekly tutoring sessions, we received excellent service. My daughter’s confidence and test taking skills increased tremendously. They get to know their students personally and connect them with a tutor that matches their personality well. The reception area is comfortable and inviting and the staff members are very welcoming. We are completely happy with our decision to use their services.

We had long heard rave reviews at our 9^th-grader’s private school that PrepMatters was the BEST choice to prepare our child when the time arrived for SAT and ACT preparation. However, we learned this fall that PrepMatters also offers outstanding tutors for students with their regular school coursework as well.
Our teenager, who had always been an «A» student, suddenly faced challenges in the new testing regimen and faster pacing of her high school. She wasn’t happy making a «C,» because she knew she could do better. Friends recommended an excellent tutor in math and science at PrepMatters. He went over our daughter’s tests with her to show her how to improve her test-​taking skills. Then he worked with her on the content for upcoming tests. After only three sessions, our 9^th grader made a «B» and «A» on her next tests.
More important than helping her achieve better grades, PrepMatters’ empathetic and brilliant tutor helped our daughter resume her confidence and love in the subject matter of the school course. PrepMatters is well worth the time and money.

I had one of the worst customer service experiences of my life at this business. I contacted Prep Matters looking for an SSAT tutor for my 11 year old son. I spent an hour on the phone with one of their managers who explained the process and scheduled a 3.5 hour long baseline practice test for a Saturday. My son took the test and we were assigned a tutor. The tutor called me to discuss the test results where we realized they had given my son the WRONG TEST!!! They had given an 11 year old the high school test. Are you kidding me? So now I have a kid who already feels uneasy about his test taking skills and you’ve traumatized him for 3.5 hours? And the worst part was that nobody apologized! I spoke with the tutor, both center managers, and the regional manager. I just don’t understand how something like this happens. THIS IS WHAT YOU DO. How do you give the wrong test? When I asked for a few hours of complimentary tutoring to make up for their clear error, it was as if I had three heads. They said they had never had anyone ask for such a thing. Instead, they would make an exception and if my son wanted to take the correct practice test, they wouldn’t charge me for it. I literally started laughing at that. I have never encountered a group of people who are so defensive and unwilling to admit that a mistake was made. I realize they have a great reputation, but my experience makes me question what that reputation is based on. There is no way I would ever give one red cent to this company!!!

Dr. Kathleen O’Connor is in the very top in her field. Anything she touches can only be good for students and their families. I personally credit Dr. O’Connor for whipping me back in to shape after I failed out of the University of Maryland. Not only did I get back in to Maryland but I ended up with a grade point average over a 3.0. A few years later, I went on to get my Doctorate and currently enjoy a very fulfilling career in health care.
I encourage any student or family member that is in need of direction and a no nonsense approach to seek out Prep Matters.