Regency Cab

Worst cab driver I’ve ever had!
Cab driver 1094 was the most awful human being I eve had the displeasure of meeting. She was the rudest cab driver I ever had. I asked her to please turn right she said I said left I said no big deal (we were several blocks before the light I asked her to turn at so she had plenty of time to switch lanes and there was no traffic).
She then started to yell at me for at least 5 minutes and said that I was going to get her into a car accident. She continued to yell at me and stated that this is how she gets in accidents and that a passenger got her into an accident the week prior because of their directions. She was beyond rude, did not know the area (or how to get to Georgia ave) and clearly was not the most intelligent human being — blaming passengers for her accidents.
NEVER use Regency especially if you see this cab number 1094 she generally parks outside the Friendship Heights Metro and Whole Foods near the metro in a white hatchback (I work in the area and have seen her parked there where she picked me up)

Terrible service! My wife called in the morning for a 3:30pm cab. At 3:50 still no cab so she calls again and they say someone is on the way. At 4:20 she calls again, gets put on hold. When he comes back he says there was a miscommunication and that they are rushing a cab over right away and that it will be there in 20 minutes. At 4:40 the cab arrives. An hour and ten minutes late.
If a person is forced to rely on a cab for whatever reason they need to have confidence that a prearranged reservation will be there within a reasonable window. An hour and ten minutes is not a reasonable window. Will never, ever use Regency again!

Well, apparently if you don’t have a foot injury, Regency Cab doesn’t care a thing about you.
I called Regency 20 minutes before I actually wanted to call for a cab, just to check that they took credit cards, & I was assured that they did. I called 20 minutes later to get a cab, no problem, & friendly operator (props to her for that) told me it’d be 10 – 15 minutes.
25 minutes later, my cabbie showed up, & when I got in, he lazily says, «So where we goin’?» as if I hadn’t, you know, called in my origin & destination. He says «And how do I get there?» Right, because I know. YOU’RE A CABBIE; Connecticut Avenue isn’t exactly an unknown back road. Annoyed, he puts my location into his GPS & we set off. A couple blocks before my apartment, just for good measure, I say, «I can pay with a credit card, right?» & he says no. He «explains» that his credit card machine worked earlier but now «it don’t have it,» whatever that means. When I tell him I only chose Regency because I was assured I could pay with a credit card, he says, «No, I can drop you at an ATM.»
Clearly pissed, I get out of his car at the ATM two blocks from my place & take out a $ 20. When I get back to the car, I discover he’d run the effing meter while I was getting money out! I tell him, «It was $ 18 when I got out, and I’m not paying any more than that. I’m not paying you for having a broken machine.»
Oh, and did I mention that he dropped me off two blocks from my destination? Didn’t even take me all the way? Just left me at the ATM?
I called to complain, of course, & in all fairness, the dispatcher was VERY nice & apologetic & took all of his/​my information. I hope this guy gets fired, if not for his crap credit card machine then at least for being a huge jerk about it.

At about 1am I had to go to the hospital for a foot injury, but didn’t have a ride and didn’t want to call an ambulance. All my friends were in downtown DC and drunk. I looked for a cab company online, called three places, and Regency was the first place I called that actually picked up. I told the guy on the phone that I had to go to the hospital and he told me 35 – 40 minutes. Holy shit, I’m thinking, that’s an awful long time for me to sit here in pain. 15 – 20 minutes later, they call me back and say they have a cab sitting outside. I don’t know if it was because they just happened to have someone in the area and it was convenient, or if they figured they’d better send a cab quick if someone has to go to the hospital, or if they just tell everybody 40 minutes so everyone gets happy that they’re early. Either way, it was damn fast considering it was 1am and I live in Silver Spring.
ANYWAY.
So my cab comes and the driver was really nice and talked to me and tried to distract me from how #$@%ing much my foot hurt. I told him to take me to «the closest hospital» and he sped there and then tried to get me as close as possible to the door so I wouldn’t have too far to walk (read: hop). All in all it was an awful, horrible, god-​I-​hope-​that-​never-​happens-​again night, but my cab ride definitely didn’t contribute to the badness. Sitting in the hospital for 5 hours did, but that’s another review.
And if you’re wondering, yes I am all better now :)