Sleep Number

I love this store, had the best experience possible! The gentleman (I think the name is mike) was awesome there was no bumps in the process from start to finish (delivery) was 5 stars I will be back to get my kids mattress from there very soon!

Sleep number bed. Never ever buy one. Cheap junk. They claim a 20 year warranty but fail to tell you it’s prorated. Cover tore after 4 years $ 325. Pump went bad in 5 years $ 450. Foam inserts wear out in 2 – 3 years $ 30 each x5. Very poor quality, don’t torture yourself buying one of these crappy beds.

Just bought our first Sleep Number bed. We found the experience very easy, reassuring, and pleasant. We were welcomed by Michael. We tested the bed we wanted for 10 minutes. Michael provided an excellent overview and details, and answered all our questions. We were able to complete our purchase very easily. A totally positive experience.

I was mildly impressed. first I walked in, and I was nicely dressed and well groomed. I don’t even get greeted. The older woman with messy hair, just sat at the computer desk, cracking gum on, a personal call. i stood there for about 5 – 10 minutes until an older gentleman acknowledge me and told me someone would be helping me. This place seems a little rachet. The females working here are a trip. I’m sure they are just here for the paycheck. These matresses are very pricy so if I am going to drop $$$ I expect better service than how I was treated. then came Michael and he says very nice and knowledgable but I was shown one type of mattress, instead of being shown all over the place. Honestly, I wouldn’t recommend anyone coming here.

Run away from this store. If I can give them a zero star I would. Terrible terrible service. Teenage looking kids running the store letting other coworkers do their jobs. I was there with my boyfriend after Sunday church. We both were dressing in nice clothes — suits and dress. We were both initially very excited to try on a sleep number bed. But not only no one came to assist us. But these staff treated us like dirty looking homeless people and told us not to touch their stuff. Unacceptable. This store is terrible.

I was so interested in their mattresses, so we were just looking around and sitting on mattresses and tryin to figure out how we change the soft/​hardness. Then there were sales yelling at us behind the desk telling us not to bounce on the mattresses or touch anything. Yet they were so unhelpful that they didn’t even bother to show us how things work. One man was just sitting behind the desk yelling at us. We were very offended and disappointed that we left immediately. If you are going to get mattresses I will recommend you to visit another store.

We needed a new mattress (get your mind out of the gutter… our mattress was getting old and saggy). After visiting a few mattress stores (and walked away pretty unimpressed), we wandered into Select Comfort to find out more about the Sleep Number beds (if it’s good enough for Lynda Carter… it’s good enough for me!)…
…and we walked out with a new bed, a new pillow, sheets, and mattress pads and a variety of other accessories that I’m not even sure about.
The sales person that helped us was incredibly knowledgeable. She talked fast (much like me), but she did it so smoothly that our brain just nodded and agreed with her on all her arguments as to why a Sleep Number bed was the *perfect* bed for us.
Then, when we waffled between two models… she politely stepped aside for a few minutes so we could discuss… then suavely stepped back in, cracked a few jokes, and with a wink and a few more logical arguments… we found ourselves buying the higher model since we would be getting $ 500 worth of bedding accessories… which turned out to be more like $ 700 of accessories that she then discounted to make it $ 500.
I think I finally know how others feel when they spend time with me. It was like walking into a fun tornado… and once you leave, you’re exhausted, exhilarated… and very confused.
But it’s a nice kind of confusion. We still aren’t 100% sure why a Sleep Number bed is better then a traditional mattress, but our brain just keeps telling us to go with it.