Smartfix

excellent job monday on my sons iphone. thank you. $ 5.00 for 5 stars is great for technicians. very friendly service.

My iPhone 5s screen cracked yesterday (3÷1÷15) and the LCD was damaged so it was useless. Called these guys to get an estimate and he quoted me $ 80 which is probably the lowest price you’ll get without attempting to fix it yourself. I got there at 2:29pm and told Steve I was in a big hurry. I had traveled from my place of work close to Bethesda Row and I only had about 30 minutes. He was working on an iPad and told me he would do his best. I was skeptical if it would get done or not. I went back at 2:55pm to see Steve working on the iPad that he was working on when I arrived. When I got to the counter to address him, he produced my repaired iPhone! I was so happy because I gave him an almost unrealistic time frame and he got it done for me which I truly appreciate. Save yourself some money and go to these guys instead of Zagg. Steve is a sweetheart.

First I applaud you for checking Unilocal before taking your equipment in to be serviced. I have left positive reviews for this merchant in the past. I’m sorry to say if your phone screen is broken don’t take it here. Astrid is no longer here servicing equipment. My daughter’s phone had a shattered screen. Easy fix right? Happens many times. These guys actually took a hammer out and were pounding on the plastic frame. After trying 3 new screens they still couldn’t get the cover on. The employee told me that their supplier hasn’t been sending the good screens. I guess that’s why they were trying to stretch it with a few blows with a hammer. They tried to tell me the plastic was bent, it wasn’t. After an hour, I asked them to replace the old shattered screen and refund my money. I went somewhere else and as soon as they opened it back up the tech pointed out damage and though the phone was operating he said it would be a waste of money to fix the phone. They couldn’t guarantee the work with the damage. So now an easy fix meant a new phone. I called the Smartfix counter and told them what had happened. I asked to have the manager call me. He did but said there is no way of knowing how the damage happened and offered a new screen. Really, even when I went to Verizon to get a new phone the people there said you don’t hit the plastic with a hammer. They also told me that damage couldn’t have happened from a drop. So now what should have cost $ 100 cost us over $ 500. The manager told me it’s not about the money. Well it kinda is about the money and $ 400 is a lot on a teacher’s salary. I know sometimes suppliers don’t send good parts, even the other tech admitted that. But 3 screen tries and none fit. I suggest you keep looking if you need to service your phone.

My iPhone 4s was stuck in some kind of a reboot loop. It said to connect to iTunes to restore the phone. When I did that, after a while I got an error 9. Don’t know what that means. Took it to Smartfix in Montgomery Mall. They said 4 – 5 days for a diagnostic. After a week I began calling and left messages both to Rubin at the 703 number and to the Mall kiosk at 240 number. My voicemail messages were not returned. Finally I got through to a person at the mall after about 2 weeks and they promised to check and followup. Which they did. They couldn’t diagnose it and I was out $ 20. It came back in the same condition I gave it to them. Maybe this is a weird problem but they didn’t provide me with any kind of report. My conclusion: they didn’t even look at it. I can’t imagine that they couldn’t have opened it up, put some probes in or removed the battery and found something to report for my $ 20. My recommendation: maybe they are OK for broken glass or buttons but not for anything more complex.

Friendly & efficient service. Normal prices.