The Home Depot

The parking was nonexistent. I went to the store around 2:30 PM and drove around the entire lot and ended up having to wait for someone to leave. I had an OK experience in the store. The lines were a little long. They only had two check out lanes open that were backed up and the line for the self checkout had about 10 customers waiting. Seemed like a very busy store but the management failed to have enough staff and parking is really bad. I will think twice about going back to this location.

I struggled to give 3 stars.
1^st employee sent me in the wrong direction to the other end of the store.
2^nd employee pointed me to the back of the store.
3^rd employee directed me & hit the mark.
4^th employee who was in the same isle as me which was the correct isle, told me to go to isle #15 & then walked away… oh no. Her as in me tried to exude hardware grace yet it was hard & said «Don’t walk away from your customers… etc»
Believe it or not, I got the best customer service from Laura, the Cashier. Not only did she invite me to the Contractors/Pro’s register, she gave me some friendly insight on my small, basic $ 5 item. & then bided me a great day.
Once I was outside I made sure to repent for the «etc».

I will NEVER go to this store again. First, the parking is just stupid. It is very small to start with, not throwing in the fact that they took up a portion of it for their garden center. Took ten minutes to work through the lot to find parking… which isn’t my gripe. I needed a vanity pulled down as they showed 5 in stock. Once locating it all the way up top, they needed to come in and grab it with the fork lift. I worked at Home Depot so I know how the process works. After the nice gentleman in kitchen went and got someone to come over, I started my long wait process. He checked with me 3 times and still, nobody came. I finally got mad and asked someone else to get a manager on the phone and ask why it took so long. Apparently there was nobody working that department and I was at the mercy of another department. It took close to 55 minutes to finally get the one cabinet I came in for.

Still a pretty terrible parking situation over there. Store is also somewhat small compared to the others.

I’ve been in a lot of hardware stores lately as I’ve been working to finish my home renovation. This Home Depot location was just ok. Huge crowds on a Saturday. And the aisles are much thinner than other Home Depots, which combined with crowds made it hard to get around. It was well stocked though and had the items I needed.

One star because I can’t give negative stars.
When you see something in the app and you want it. They may or may not have it. If it’s not in stock, they’ll be happy to tell you it’s not in stock, no effort made to substitute, no effort to get you what you want at the price you expect. No effort at all.
I just spent the last two hours shopping here. Got to the register and no credit cards accepted. No announcements, no management, nothing.
Worst store ever! Too big to give a you-​know-​what about the customer.

Home Depot fluctuates in customer service. Sometimes people are nice but systems… It started with a coupon that I could not use online so i had to go to the store. People are great but still trying to figure out how to get my stuff home from two Home Depot and their truck is not available. Would have been nice to order in store and use the free ship to home. Not allowed by system.
My best option is going to be UHaul or Budget Truck…

I have a pro management account and I’m working with Home Depot for the last five years I never had such a bad experience like I had with the Bethesda location .
Associates are not professionals don’t care about their clients and trying to ran away from help

Excellent shop. You can buy almost everything you need if you do not have time to buy online. Key making costs only $ 2.17. I recommend, if you want to quickly and at reasonable prices.

Avoid the doors windows department (Kevin, Tony). I went to order front door (ordered a measurement, paid $ 30 to their subcontractor AllWeather). With their measurement I ordered the door on 9÷30÷15, est. arrival 10/​28, actual ¹¹⁄₁₃. Never mind. I had my contractor pick it up, he takes out the old door, and the new one is 0.5″ longer that the opening. I go back to the shop, and am being told to forget it «because I did not choose their installer». Their installer or not, the measurement was done wrong. I had my contractor to take out the concrete threshold, put it the door and redo the threshold (perforator, concrete work, more money). Kevin and the «manager» Meena couldn’t be bothered to help or offer any reimbursement. You feel as though they are there to fight you rather than work for you.
Wow! Take your business to a professional company. You’ll have it done at about 1.5 x HD price, but no headaches.
Note to future HD exterior doors customers:
The HD door installation is priced from $ 750 upward (open-​ended) because they do not care to take an accurate measurement. If they miss it, they charge you more for the adjustments they have to make because of their sloppy work! Ans since you do not understand what they are doing, you’ll believe them.

This Home Depot has THE WORST parking lot of any Home Depot. The spaces are barely big enough for a car, much less any type of commercial or working vehicle, and the aisles aren’t wide enough. There’s never enough parking, even with the lower lot, so there’s always a car in the way when trying to back out of a spot. The Christmas tree/​lawn ornament/​whatever ended in yard doesn’t help — it certainly can’t generate enough revenue to make up for the abominable disaster that is the parking lot here.
Otherwise I guess it’s fine.

No help
Low inventory
No I e knows anything
Pro counter not helpful
If you want a delivery forget it
Nasty customer service people
I called looking to talk to GM
But they said he had a meeting
Later found out the meeting was from 4 to 5
Thry lied covering up for him
I call customer care corporate office
What a joke
Time to go elsewhere
I will tell my friends and other people
Why I don’t know why
They should go undercover to see for themselves
Especially Gaithersburg location
The worst store as well
What a stress that day was to give them pallets of business

Worst. Service. Ever! Ordered an area rug from Home Depot three weeks ago and am still waiting for it. They’ve sent the installers to my house twice now to put it down but the rug has not been delivered. The left hand has no idea what the right hand is doing. Unless you are going to Home Depot to buy something and walk out with it you should avoid Home Depot at all costs. Also, check their BBB rating. It’s horrible!

Avoid the mill work department. Came in around 6 – 7 pm an was greated by a employee who seemed unhappy to see us. Ordered windows. Waited 4 weeks for special order windows that where incorrectly ordered. Left with expensive upsold windows that are not what we ordered. Very poor customer service as well. Ok for nuts an bolts but take my advice use a professional company for windows an doors.

As an avid gardener, I love coming to this location to buy soil. They have a drive-​thru system down pat, where you tell a guy what you want, he loads up your car, and another guy swipes your credit card. They’re very efficient, and it helps a lot if you know what you want to buy ahead of time.
Employees here are friendly and offer help without me having to ask. They’re also helpful and actually know where everything is. They will even look in the back if something is out of stock.

Awesome service from Justine at the paint counter. She helped me pick the right sample for the room that I was choosing the paint color for. Ten minutes before closing, her service was A+

I want to thank three Angels at this store: Customer rep Sheyla, Mike C and an anonymous shopper. I was leaving this store after making a purchase and realized that I dropped my phone along the way out. Sheyla and Mike C helped me for an agonizing half hour to retrieve my phone. Mike C went through security video footage and spotted The third angel, an anonymous shopper, who was seen picking up my phone and returning it to the store’s «Lost and Found.» Sheyla and Mike C went out of their way to help me and I can’t thank them enough!!!
Excellent customer service throughout store from painting to lighting to plumbing to power tools where Megan, the «cute Asian chick» described by Unilocalers Christina, and Philip in paint dept are awesome. Staff are very knowledgeable and easy going. Always ready to offer help.
Family advice: First Saturday morning of every month offers a free kids craft activity. Check their calendar for such workshops.
Parking can be very challenging especially weekends, as lot isn’t as big as other Home Depots.

We went to the Home Depot to return some stuff and buy more stuff. The return experience was good — she got information verified quickly and even was able to page the employee covering section involved with the return to get her questions answered.
The buying experience was typical Home Depot — just okay. As usual, we were clueless on where to look for the items we had in mind. After some wandering around, I flagged an employee and asked for directions, who guided us to a general direction of the store that included about a fifth of the entire store — howz that for good customer service! To top that, he even quipped that he had a tough job directing shoppers who seemed lost, to the correct aisle — no s. t Sherlock!
Anyway, we finally meandered over to an aisle and were able to find what we were looking for.
Maybe Home Depot needs to contact Google so that they can do a GPS scan of each store :)

This Home Depot is really hit or miss. I would say more so leaning towards the «hit» but I’ve gone there and have received, lets just say, less then optimal help. The kind of help that says, — go over and look it up on the computer– (not the soaring level of customer service that they’re probably going for).
I do have to say on my most recent trip– the gentlemen who helped me in the lumber section was AWESOME. Just one of the friendliest people you’ll find. It kinda reminded me or a neighbor coming over and advising me on a project. He was like, «whatcha buildin». And then I told him about how this is the first time I’ve ever bought lumber and how I was really confused. I also told him that I knew I didn’t want particle board. ‘Cause particle board=crappy fall apart wood. He was able to point me in the right direction, all friendly-​like, no pressure and guide me to the right type of lumber I wanted. That guy is awesome! Home Depot would be smart to replicate him and just fill all the stores with him. Or at least make him a manager or customer service liaison.
When you have a store that big with that many employees, it just becomes so difficult to operate. You need a REALLY strong leader for all of those employees. It’s not only hard to manage the employees, can you imagine managing the stock of Home Depot. My lord! They’re more types of bolts in that store then countries in the world.
The greatest thing about this Home Depot as compared to the one in Gaithersburg is simply parking. The parking is so much easier — not being in a cramped underground structure. That is the main reason while I’ll continue to frequent this hidden/​mildly less cramped Home Depot.

This is the best home improvement place I have been to in the DMV. Staff is friendly, efficient and very knowledgeable. The return line can be long, but coming at the right time (read: not 2 – 5 PM) helps.
On-​line orders work well. It takes about :30 and they have always been correct. (Oddly, the Pepco-​subsidized high-​efficiency, low wattage light bulbs are not generally available on-​line for the dirt cheap MD price, but they are always in stock.)
The third-​party delivery folks they outsource to are good, too. They come when they say, and are good about making sure the customer is happy before leaving.
Yes, parking is nuts (but this is Bethesda, so that should not be surprising). The best thing to do is park by the post office, walk in, and cart stuff back. Problem solved.
They accept PayPal as the register, and cashiers know how to process it.
Something to consider – Not all, but a lot of the low reviews seem to be from folks who either came here once and had a less than stellar experience or may not know what to expect in a home improvement place. Whatever the case, I’ve been here frequently, and this place easily earns 4+ stars.