Union Hardware

Very good showroom carrying very unique and high end products. The employees are experienced and thr owners give a real personal touch to each and every sale. Very highly recommended.

This IS THE place to come in, experience and look at the items for your bathroom and kitchen. I have known the owners since I have been in the «toilet» business starting in 2002. They are very, very knowledgeable about the industry and will provide you with options for any type of «situation» you may have. While there ask to see or test drive the Loo-​cy and make sure to ask and say hello to «Sugar Daddy».

Great place. Long time family run business. Full of smiles and professionalism. They know what went wrong and how to fix it. Go to them first. Much better than the big box stores.

What an incredible shopping experience! I was visiting from out of town and having lunch across the street when I noticed what ended up being Starry Night made of hardware! I went inside and was floored that this was a plumbing and hardware store.
I was said hello to by everyone I passed (including other customers). I ended up speaking with David. He was a little quirky of a guy but totally harmless. But he knew his stuff. I later found out he was one of the owners. I had explained that I had to come in because of the art work and he explained that everything in the store was art depending who is looking at it.
I am not sure why others are such haters on Union Hardware. It is exactly the type of owner operated place that America needs!

The customer service at Union Hardware is very good. They are friendly and knowledgeable. The store is very well laid out and they really have some cool and interesting fixtures on display.

To try to force me to remove my review below, the person that owns this store sued me for libel in small claims court. The case went to trial on October 1, and he lost. The Court focused exclusively on the issue of damages, reasoning that even if a drop off in business were to be quantifiable, it could not be attributed to my review among all the other negative ones. So now (see the store’s response) they are engaged in a pathetic effort to try to buy evidence in order to sue me again. The owner is deluded because even if a court were to accept bought evidence, his lawsuit would fail anyway. Among the many reasons, is that my review is true in every respect, and I have the evidence to prove this.
Following his loss at trial, this is what the owner wrote us:
«Michael, Mary,
When I said that I was going to have fun with this, I only knew that I was going to come up with something creative. I didn’t know what it would be, but I have a lot of faith in my creative side.
I’m very excited. I have 4 paths that I am going down. 2 of the 4 are just brilliant. And by the way, Michael, you really shouldn’t try to stare down the smartest guy in the room. It just makes you look desperate.
Unilocal review.
As you might have been notified already, I have updated our response. It’s great. Please don’t change a thing or remove your posting. The best thing about this is that every time I get in $ 5k of receipts, for $ 35.00, I can file a new suite and just keep milking this cow. I just have to track the dates of the damages and group them.
Turnabout is fair play.
I don’t believe that 2 wrongs make a right, but a also believe that you treat others as you would want yourself to be treated and I am going with that. Hence Michael Woscoboinik Associates is now a target to be treated in the same way. I am taking advantage that when I google your unique name, virtually nothing shows up. Hence as a supper geek, I can quickly create a personal review sight where I am thinking that the „buyer beware“ review that seems to be my freedom of speech right will come into play. I won’t be proud of this, but I am proud of most of the other things I do, so I will be o.k. My sight will not have a feedback area.
Bite the hand that feeds you.
You live in a 1941 house, in a 1941 neighborhood, with old DC piping with lots of debris in the galvanized pipes. In that situation, any fixture is more likely to have an aneurism do to foreign debris. You have purchased very special and unique plumbing fixture from Italy though us that you won’t find another dealer anywhere in the mid-​Atlantic states. As a retailer, we do not have to sell to anyone as long as we don’t discriminate against race, creed or color. As our experience with you has been negative, we have indicated in our system that we will not be servicing your needs in the future. You have burnt that bridge. Good luck getting parts.
4^th, Due to our action on the Unilocal review, I can’t tell you the 4^th. I don’t want you to change a thing.
So, feel free to continue down your path. You make a great story for me and our industry. I have started to share this solution with my industry friends.
Mary, you seem like the reasonable one. To you, I apologize that your husband is causing this friction that is affecting you.
david»
Judge for yourselves if you want to deal with this person.

Do not buy from this company!!! Spoke with Alec Abarca on the phone as they were referred to me by Samuel Heath as one of their dealers. He refused to get me replacement parts for my facet as he could not find my name in his system that I purchase the facet from him 15 years ago. The facet was purchased through a designer and I could not remember their name. He stated «that was my problem, he was not going to deal with the head aches of replacement parts if he did not make the profit off the facet». Seriously, what a joke. He is a dealer for a company and they send me to him and he refuses to do business with me as he considers doing service work as not one of their responsibilities for being a dealer. Never do business with this company or individual, it is likely you will be over-​charged and then good luck if anything goes wrong.
I spoke with another dealer in the Washington DC area WT Weaver, they were extremely helpful and very professional. If you need product and service go to them, it is like, night and day. Read the other reviews… Union Hardware has the Worst Customer Service is not an understatement.

Union Hardware has the worst costumer service I’ve ever experienced. I was really disappointed by how horribly they handled my account. Last fall, I went into the store and explained that I wanted to replace the existing hardware on my front door — I had an assortment of different finishes — so that everything was un-​lacquered brass. They helped me select Baldwin hardware and then steered me towards a different door knocker by Omni. They told me everything they ordered was in un-​lacquered brass. When these pieces arrived, they all looked the same. Now, four months later, it has become very obvious that all of the pieces are un-​lacquered brass and have acquired a nice patina except for the door knocker, which is lacquered and looks shiny and out-​of-​place. When I contacted Union Hardware, Jeff (who had placed the order for me) said they could not accept a return and told me to go to the hardware store and buy a product to strip the door knocker of its finish myself. This is not a case of me changing my mind on what I wanted, in which case, I would understand their stance. This is an instance where they told me they were ordering me one thing and ordered something else. I spent over $ 1,000 on this order and I cannot believe they will not fix their mistake. What makes this even more ridiculous is that Jeff promised to call me back after speaking to a second manager to see if they could do anything and he has not (after 5 business days). I have since called him and left two messages and he still won’t return my call. Needless to say, I will never do business with them again and I can’t recommend them to anyone else either. I can HIGHLY recommend W.T. Weaver & Sons in Georgetown. Weaver has excellent customer service and ALWAYS returns my call. We are about to renovate our kitchen and you can bet I will order all of the hardware from Weaver and not Union Hardware.

We have used this store over the years for purchases and found that everything was very good quality but what is also true is that you get exceptional service. We were all ready to replace an expensive sink part today but on seeing it David convinced us that we could use what we have which in effect saved us several hundred dollars. We had already communicated by email and got prompt replies which facilitated our meeting when we went into the store. Hard to find that kind of service these days. Thanks David.

Worst retail experience of my life.
I bought a shower system from Union Hardware. A licensed contractor pointed out to me that the parts I was sold were used. When I took them back to Union Hardware the owner threw me out of his store, refused to address the used part, and refused to let me return any of the other items I bought that were still sealed in their manufacturer boxes. No licensed contractor will touch the used parts Union Hardware sold me.
Bottom line, I’m out $ 3,330.96 and my project will be significantly delayed as I purchase new shower equipment from a reputable, nation-​wide company that has the integrity to stand behind their products if anything goes wrong.
Luckily it was caught early, I haven’t started any construction yet so I can at least use my bathroom while I research and buy another shower system. I regret ignoring the advice of other Unilocal reviews that were a clear warning not to trust this business.

Stop. now. if you have been looking forever at all these bath show rooms … Go straight to Union Hardware & you will think you have died & gone to bathroom renovation heaven! Such choice, oh! Faucets, sinks of every kind & size, quiet fans, yes! Upscale, downscale choices, beveled mirrors of all shapes & sizes-​yes, medicine cabinets like you’ve never seen… in one store! Just bring pen & paper for notes as everything you need is right here at this Union Hardware store with one exception… no tiles here. And the very busy guys on Sat were so nice & helpful with lots of advice & cheerful smiles… no attitude there! Guys even called several of their their references to ask them whether my 60 yr old galvanized pipes should be entirely replaced (really big job) or just partial & how much should be replaced. Ck it out, you will be be overwhelmed by the huge showroom with tons of choice-​all price ranges.

I have been coming to Union Hardware for six years. I’ve purchased fixtures for everything from my bathroom, to the front door and the kitchen. On every occasion, the items I researched online were in stock. They were also competitively priced. Union Hardware is my go-​to store for everything in my home. The staff is knowledgeable, friendly and very helpful to homeowners, like myself, who are not design or remodeling experts. Ross made it very easy to find the right faucet for my kitchen project. If you have never visited the showroom, you must to stop in and see what they have to offer!

High end door and other hardware as well as nice quality plumbing products.
Very nice showroom with plenty of inventory. If you are doing a project where you want high end hardware or other items. This is the place.

Union Hardware is a great place to look for ideas for your bath. There are some cool, modern fittings and fixtures. (Granted there are also really bad, ugly options, but this is pretty typical at any such retailer). Regrettably, the service makes shopping here a bit unpleasant. I purchased a rather expensive vanity only to find that all of the required parts were not provided, and when I questioned the salesperson about them, was told that the manufacturer did not provide any such hardware. When I called to confirm this with the manufacturer, I was told that the hardware SHOULD have been provided, and that they would confirm my order with UH and send me the missing parts. Instead, I was called by the salesperson and told that they had the part IN STOCK (!) and were now holding them for me. When I returned to the store to retrieve the parts I was charged additional money for the parts that the manufacturer indicated should have been included in the first place. At my wits end, I paid and left. However, I will do all in my power to fulfill my hardware needs from other sources in the future. Overrated and overpriced. If you must go, visit their location in Falls Church, where the salespeople are at least friendly and appear to be knowledgeable.