CBS Appliance Repair, LLC

I called CBS Appliance based off the good review posted here, so I feel it is important to write about our experience with Joe and CBS Appliance. I called CBS Appliance and got a voicemail, which was fine as Joe called me back the next day to set up an appointment. That is the last good thing I can say about our experience with CBS Appliance. When Joe came to the house I saw him pull up so I went to the door to greet him. I was struck by the fact he made no attempt to greet or acknowledge me in any way as I held the door open for him. He walked right by me straight to the dishwasher. I was taken back but figured it was good that he was getting right to work. He started by changing a part he guessed was the problem, rather than asking me to explain the problem. Once that simple part swap didn’t work, he then told me it was a bad control panel, and that the cost of repairing the dishwasher was going to be too much so we should just buy a new one that of course they would install. The dishwasher we had was less then 2 years old and a new one would cost at least $ 700 or we could have him replace the control panel for $ 245 less the cost of the initial service call of $ 85. So we decided it was better for us to spend an additional $ 160 rather then $ 700 for a brand new machine. I called Joe a handful of times over the next two weeks to check on the part delivery and when they could come back out to fix the machine. My calls always went to his voicemail without fail. Once after a phone call i made where again I got his voicemail, he texted me back a minute after the phone call saying the part was due in at the end of the week and that he would call to schedule when it came in. 2 weeks after that message and now 4 weeks after the initial visit, I still heard nothing back from Joe and CBS Appliance. I finally called Sears home appliance repair as Joe was actively avoiding my calls and any form of communication. Within one week after my initial call to Sears they have been able to come out diagnose the issue and fix our machine. I’ll also add that it was not the control panel at all, a fact the Sears repair guy figured out because he used a digital multi-​meter to check if the control panel was sending a signal to the motor which it was, you know something a professional would do rather then guessing what is wrong. I have never had an experience like this with any type of service, and I have never felt the need to write a negative review. However since my initial reason for calling CBS was based on the one positive review, I felt compelled to let people know about our experience.

We’ve used CBS twice now and wouldn’t use anyone else. This time we noticed that our freezer wasn’t working, things weren’t frozen and that the refrigerator wasn’t cold enough either. When we called, Joe immediately took the time to look up our model number, diagnosed the problem, told us it would take a day or two to get it, gave us an estimate and scheduled an appointment. Not only that but he took the time to tell us what to do to keep things cold while we waited for the appointment. We never had anybody try to help like this. They came and fixed it for the price given in the estimate. Great place to go.

I left a message for Joe when my washer broke. He called me back right away. He immediately was able to diagnose the problem and walked me through the repair process. He even told me where I could get the part I needed and that I could view a tutorial on YouTube. He offered to come out and fix it for a reasonable price if I ran into any trouble. I got the impression Joe is very trustworthy. He saved me $ 125.00. Thanks Joe.