Fast Lane

Very professional towing company. If I had a Lamborghini they would be the only one towing it.

Lets face it. You don’t call a towing company unless you are having a bad day. I was having that day.
I called late one evening after I called my roadside assistance twice and they never showed up. An officer suggested i call Fast Lane. This company was there within 30 minutes and as my car was on its way as the other company showed up.
They were professional and treated my car well and the driver was very pleasant. The price was fair, for being a towing company their trucks were clean inside and out (I didn’t mind riding in it) and I had a nice conversation with the driver which was nice. So even though I was in a bad mood, the experience was pleasant.
I took the bill and turned it into my roadside company, they reimbursed me for most of it.

My wife’s car died about two months ago and the regular guy we know/​use who has a tow truck was already booked for the next several hours but he suggested Fast Lane because they have multiple trucks and he figured that they could get to us a lot faster than he could.
I called a little before 7am on a Wednesday and the lady/​answering service said that the day shift receptionist and drivers would be in soon and that the night shift was getting off at 7am and that he could not/​would not take any more calls so I had to wait 10 minutes and then call back again after 7am.
I called back after seven and explained my situation and location for a second time and they said no problem that they would also bill the garage that the car was going to since they have a relationship with them.
So even though I was told that I was first and that they would be «right over» it took almost 90 minutes for the truck to come about eight miles.
The hook up and was quick and easy, although the driver had the personality of a rock and looked like the convict, and before I knew it we were at the garage and the car was unloaded very softly, the paperwork was signed and he was on his way.
So in the end while the driver was a half step over Cro-​Magnon Man, he did his job well and I would think about using Fast Lane again in the future.

Let me be clear, I have not been towed by them… my complex is a customer of theirs for towing, not to be towed. Their switchboard operators are the main issue, they are not very helpful especially on weekends. In fact the last time I called on a weekend to request a tow they said they were closed! Closed on the weekend for towing? Anyway they are extremely slow and when they do arrive it’s hit or miss whether the guy knows what he’s doing. A couple times they say the car is parked too close to be towed. Seriously, so as long as I park illegally really close to someone else I can’t be towed? I think they really just don’t want to be bothered with the extra work to tow in these situations. As soon as we get a chance to switch to a new towing company we will. If your looking for the first time I’d suggest calling on a weekend as a test and see how the folks respond before committing to a contract.