FreeFall Trampoline Park

Great trampoline park, great location, easy parking. However, staff is very poorly trained, they don’t make sure the safety rules are being followed and it’s only a matter of time before someone gets seriously hurt. I once approached an employee about an unsafe issue that I as a parent couldn’t overlook. He literally rolled his eyes at me and said nothing. Did nothing!!! Very little supervision for young high school aged staff. In addition, the place at times is filthy. It’s a shame really because when the place first opened it was great.

We went there — a mom and 2 kids who are one year apart in age who were both on border re: height requirements for different sections. The kids were told they could not jump together. We left. One parent cannot watch two young kids at the same time.

Don’t take other kids unless the PARENT completely fills out the waver! The employees suck! They let the kids I was in charge of jump one day then another told me the forms weren’t filled out correctly. BAD customer service! Won’t go back and will spread the word!

This place is bigger than Sky Zone and has 4 unique things/​activities that Sky Zone doesn’t have, 2 of which you have to pay extra for and its not for all ages. There isn’t anything overly different than Sky Zone it’s just more spacious. This is a large warehouse with trampoline somethings all over the place. it is what it is. You don’t get 5 stars for that. A business like this needs great customer service which it doesn’t have. Your small money and issues are non important to them. Called this place to ask a simple question that their web page didn’t have info on and never got a call back, to this day, had to drive out there. Got my answer then went back w/​13 kids for my sons b-​day. Kept it real with the manager and wasn’t allowed to enter because of their waiver process. Even after standing in line for about a half our, did I mention the 13 kids. It’s OK if some stranger goes on line and signs waiver forms for the kids (as if they knew who signed them) but if you are the responsible and honest guy and sign the waiver forms then you shall not pass. Their response was to get on the phone and have the parents sign them, because you know everybody is just standing around and Internet ready to do things like this. They shouldn’t even care about that because they are non the wiser and as long as someone signs, the business is covered. Someone must have sued these people at one point. I’m surprised you don’t get a lie detector test before you go in. Swallowed my pride and went back a week later because my 13yr old wanted to go badly. Went back with a smaller crowd (5) and got the 3 kids mom to sign the waiver or did I, can you tell? could they?! Point made. Got in, the kids enjoyed themselves and all was good. I emailed this company about my first attempt to get into this secret society and I’m still waiting for a simple courtesy response. It’s been over a week. When I went to Sky Zone I sign the waiver forms for 10 children and didn’t get even close to being questioned about that. Can you imagine going to Dorney Park or the theatre and being turned away because you are not the parent of all those kids?! Please.

Had a birthday party there for my kid and the staff wasn’t flexible at all. They were very difficult to deal with and the host really doesn’t do anything with the kids.

This was our 2^nd time there, the first was on a Sunday which was super busy. Even though they were busy every single employee was GREAT! Today we went and it was dead. There was 2 employees who were rude. One was a heavy set kid and the other reminded me of Steve Urkel. Every single other employee’s were great. Those 2 employees need to either find a new job or learn how to allow people to have fun.

t’s Monday evening & I rush home to take a part in the free fall family night discount. Of course there are many things one can do in the evenings; especially at the start of a busy workweek but clearly we do what we need to do for our kids.
My daughter and I have been to free fall at least five times. A couple of those times have been on a Monday eve because of the $ 8.00 an hour pricing. This time we were told that we could not participate in that pricing because we are a family of two. Instead of $ 16.00 we would have to pay $ 28.00 for an hour. We spoke to a manager who said that she could not honor family discount for us. For customer relationship sake the manager could have made some kind of one time allowance because we were accustomed to the Monday night family discount.

If you are willing to wait in line as long as you end up jumping, then you can have a great time. The place is nice but the ability to get in stinks. Perhaps training the cashiers could help? Consider trying the other place in town instead.

Very disappointed that no one informed us that the Meltdown was not operating today when we added the plus pass to (5) 90 minutes passes. Only the Mechanical Bull was open and our kids are just too small. My son planned his birthday around the Meltdown with his friends. Had we known we would have opted to not purchase the Plus Pass for the additional $ 15.00. Very disappointed!!!

This is great for parents with small kids. The kids have from 10am to 1pm M-​F to have the place to themselves! My 3 year old absolutely loved it. We will definitely go back again! I had a great time jumping with my son.

Dangerous place for your kids beware in-​between trampoline and black deflatable bag in a black hole of exposed sharp objects that has greased up metals inside and because of I suffered a foot long laceration in my leg that destroyed every layer of my skin exposing my leg bone that I had to receive more than 15 stitches once they closed up the gash, also there’s not enough foam boxes in the foam pit and has a rock hard surface beneath now i am crippled for two weeks and can’t work.

The place was super fun, clean, and modern. Not too expensive either. The reason it got only 3 stars was because the staff seemed very miserable and rude. If you asked them for help they acted like you were asking them for a huge favor. No smiles or inviting vibes. Other than that, the place was awesome. Definitely get the $ 3 expansion pack and the $ 3 socks… well worth it.

Long lines when school is out. Definitely go for at least an hour. So much fun. Be prepared to buy their special socks or go barefoot.

Where the heck was this when I was a kid?
This is in an industrial park off of Emrick Blvd… if you are not from the area… it basically is very close off of Rt 33 at William Penn Highway.
I originally was going to go for ½ hour, but the kids eyes were bulging when they saw inside that we made it an hour.
It’s pretty massive… there is a foam pit where you can knock an opponent off of a beam, they have three different sized basketball hoops you can tramp and dunk into, an big air cusion where you can tramp and flip onto (about 5 at once can), a dodge ball area using the trampolines (very very popular… and the more people make for better games) and lastly… trampolines everywhere to just jump and jump and jump.
We didn’t use it, but there is a small kid area (under 46″ I believe) so the little kids have a place to go… but I’m also pretty sure the little kids also have specific times set aside so they won’t get stepped on. Also, there is a mechanical bull and some kid of other contraption that looks like some from of Ninja Obstacle machine… both of those cost extra.
This REALLY is a fun place. Kids will have fun doing it alone, but if they take a friend, it’s always more fun to have someone to do the tricks with. You can’t help but try to flip, etc and it’s even more fun with a friend doing it with you (just my two cents).
TIPS and other info:
1-​Bring socks with little grips on them… OR…plan on going barefoot. They don’t let you use socks because you’ll slip.
2-​I think it is like $ 9 for a ½ hour and $ 14 for a full hour for kids over 6. Personally, I’m a bit of a miser, and didn’t want to part with my money… but truly, to have this in your backyard is pretty sweet. It’s not something you are going to do everyday… you’d pay that for a movie and not really think twice. This may be the only reason I’d shift down to 4 stars instead of 5.
3-​There are «trampoline guards» like lifeguards around the place. I have to say… they aren’t hounding you… they let you have fun and try to do cartwheels and stuff as long as your under control. That was a big turn on to the place. THEY LET YOU HAVE A LITTLE FUN as long as you weren’t too reckless.
I’m no specimen of being fit… I’m just a parent like a bunch of you out there… but I had a good time and am sure I made a mess of myself… but I did feel like 12 years old again for a bit. That was worth 14 bucks for sure.