Harvey Industries

We have made purchases, through our contractor, from Harvey Industries for several home projects. They have a large showroom with many options for someone who is building or remodeling. Were it not for our last experience, they would rate four or five stars. Had it not been for a series of mistakes and their reluctance to correct them, this review would not have been written.
We talked with our contractor about having two outside doors replaced. He had us go to the showroom at Harvey Industries to decide specifically on the doors to install. The representative there seemed friendly and helpful. We made our choice and proceeded.
As soon as the doors were installed, it was apparent that they were not the model we ordered. The ones we got were not our first choice, but they were installed and we didn’t want to put our contractor or ourselves through the process of exchanging them.
The next problem came when we found that Harvey had sent the wrong hardware for the doors. They are outside doors and we ordered keyed entry. The hardware was not for keyed entry. They told our contractor; «sorry for the mistake, we’ll order the right ones and that will take a week to ten days.» After ten days we inquired as to the status of the hardware. By this time we were fairly tired of being unable to lock or unlock our doors from the outside. The people at Harvey looked around and could find no record of having ordered the right hardware. Again, we were told it would be an ADDITIONAL week to ten days to get the hardware. I talked to them and asked if, since they had dropped the ball multiple times, if they couldn’t expedite the order and preferably, get it here overnight. I was told that was not possible.
At this point, our contractor was beginning to question his relationship with them. I believe his annual purchases from them are in six figures. He said if they would like to continue to do business with him it would be a good idea to overnight him the material. This was beginning to be a reflection on his ability to complete a project. Low and behold, after weeks of inept service they overnighted the locksets.
It is unlikely we will do business with Harvey Industries again.