Unclaimed Freight

By far the worst experience in customer service i have ever seen.
We made a purchase and once we paid we were told where to drive to in order to pick up. We went in, handed out papers to the clerk and waited. We along with 2 other disgruntled customers waited 45 minutes while they pulled the item. One customer left to go back to the office as his item had been sold by mistake.
I wad told the one item they had was damaged. They offered me another damaged floor model for 10% off. I passed. I was told to go back inside for a refund where I waited another 20 minutes for the one employee at the service desk to help me. I explained I wanted a refund and was sent to the managers desk to wait yet again.
Poorly run, incompetent staff, and unorganized.
Never ever again

Quick and easy transaction. Mixed and matched a couple end tables to our living room set. One table is damaged but will be exchanging it with no hassle. Furniture looks decent. Not sure how long i will realistically get out of it though.

The prices are right. They have a ton of stuff in this store… so much you just want to buy it all lol but who has room for ten coffee tables lol or the sexy white race car dining room set… uh yea unusual yet cool! I plan to take a few family members there… nice rugs, living room furniture, tables, dining sets… basically if you’re getting your first place… this store should be your first stop!!!
FYI, They don’t have financing

Low prices, but you can find that anywhere. I prefer American Signature Furniture & now I know why. Made the mistake of buying 2 sets of beds, 1 queen & 1 full. I opted for delivery service & was told it would be $ 85. I am not pleased with the fact that the salesman did not properly inform me that there would be an additional $ 25 fee if there was a 2^nd flight of stairs. Who doesn’t have 2 sets of stairs nowadays? Also, delivery does not include set up. WHAT!!! I have never heard of that in my life. What on earth did I just pay you $ 110 for? The man who rang me up must have forgotten to give me to the paper with that information with the delivery info on it, bc I did not have it & it was not attached to my receipt. I had to go into the store to get information on the delivery company bc the day before, the delivery guy hung up on me when I asked him if I could have a later delivery. The delivery men were unprofessional on Sat, yelling at us to find the contract. Bottom line, you get what you pay for. Sometimes it’s better to spend a little more to be treated with respect. If you really need to buy something from here, then DO NOT use their delivery service. Try to find someone with a truck or rent a Uhaul.

The building is a bit of a challenge to initially find– its visible from the highway but hidden in an office park, though there are plenty of signs along the way.
Anyway, we really didn’t know what to expect, considering the parking lot is a cracked mess with empty trailers everywhere, but there are deals to be found if you’re willing to look! We found a few standard items– bookshelves, tv stand, etc, though most are made of that all-​to-​prevalent wood composite stuff.
The prices were fantastic (everything totaled under $ 200), and there is a range of quality of items, from the cheap to the heavier real wood stuff. The stock seems to turn over pretty quickly, so make your decisions wisely!
Also, be prepared to haul your own stuff home– there are pickup lanes where the staff will help load your car.