The Law Offices of Dr. Bruce G. Fagel & Associates

It is clear from Mr Fagel’s identical response to all of his one star reviewers that he did not even read this review carefully. I was not disappointed that he rejected my case (he had not at that point rejected my case). My complaint against him is that he adamantly suggested we keep a baby alive through extreme measures who had severe, irreparable damage to both frontal lobes and suffered from uncontrollable seizures which continued to damage her brain. He gave this advice, unsolicited, and completely out of his scope as an ER doctor (he is not a neurologist). He gave this medical advice as an attorney knowing that a live vegetative person who has suffered from medical malpractice is cause for a multi million dollar law suit, while the same person, deceased warrants the maximum MICRA limits of $ 250,000. For this transparent ill advice for monetary gain I do not recommend him and did not and would not hire him.

I recently called in about my malpractice case… the receptionist was real friendly and helpful. She quickly transferred my call, and when the case manager Kristyann picked up, she was extremely attentive and listened to my story. She told me what my options were, and even though the doctor wasn’t able to take my case, I still felt like the office staff cared about me and my situation. I highly recommend this office to anyone who has a medical malpractice case!

This law firm was great, and I was able to obtain the outcome I wanted. They were professional, diligent and very reliable. Excellent representation to have, especially when it matters. Was very patient, attentive to my concerns, and very responsive. They are the best in medical malpractice cases, especially when dealing with babies who were born brain damaged.

Dr. Fagel and his staff have been most helpful in a situation my friend was going through. I referred a friend to this Law Firm and the receptionist was very professional, friendly and polite; she then transferred her to the Case Manager who took her time as she was able to explain her potential case. Great Firm!

Kristen spent 30 minutes on the phone with me in order to understand what happened, why I suspected malpractice and what options were available.
In the end, she explained to me that even if my case did involve some degree of medical negligence I would not be able to recover enough in damages under California law to cover the cost of pursuing a case.
I do not understand all those reviews that call this kind of honest, straight forward information greed; despite the tremendous grief we share, shooting the messenger is not the right answer.

Horrible office! I called to discuss them taking my case and the girl answered, I started to talk, and she cut me off by just hitting the hold button. They left me on hold for over 15 minutes. When she finally did answer my call she was very rude using phrases such as «well, what’s wrong with you». I told them how several doctors had bungled my care resulting in me losing two important body parts and suffering extensively (puking for days on end from the pain, needing an ambulance to get to the ER the second time because I was so bad I couldn’t even get up while screaming, crying, and vomiting on my kitchen floor). She put me on hold again and then told me that he declined the case because he has too many, but I should definitely get a lawyer. She said maybe I should try the San Francisco Bar for a referral?

This review is based on communication with an employee of the firm, not the attorney himself. I was referred to their practice by someone for a potential case for a relative. The employee who called me back refused to hear details, only asked few questions that clearly didn’t describe the situation and told me that they are not interested. Not only she refused when I offered to shortly describe the case, but she was pretty rude and unpleasant.

Our experience was much the same as the other reviewers — rude and uncaring is how I would characterize this firm, and Fagel touts being a MD well his bedside manner leaves much to be desired. And they will hang up on you in mid-​sentence, how unprofessional — but they are lawyers after all.

Why do we have to give one star? Why can’t there be a minus star system?
I went online. My mom died unexpectedly. In two weeks, she went from working to… gone. Five days before she died she got a Stage 4 cancer diagnosis-​even though she had visited her doctor religiously. I tell this «story» via Dr Bruce Fagel website. I get a call today. Someone named Mary. She doesn’t appear to have any background of what i have already recounted on website. I tell her again. And it takes a lot to say that to a stranger. It is still this raw thing… What does Mary do? She says, «Oh! Your mom is already dead?» I am taken aback. I say, «ummm… Yes?» And she stumbles over her words and says something to the effect of that they can’t help me. I can’t quote her. She pretty much hung up on me. I have never been treated like that. Who hires people like Mary?

I experienced the same terrible treatment others have mentioned in their reviews. They promptly got back to me, quickly asked me two questions in regard to my potential case. At one point the «case manager» asked one of the question very quickly that I could not even understand her. I asked if she could please repeat it and with an annoyed sigh she did repeat it. I was slammed on hold so she could quickly discuss my case with Dr Fagel (yeah right). She comes back after a minute and says, «So sorry but Dr Fagel’s case load is much too heavy at this time he…» I then said, I know you are giving me the brush off and I hung up. As bad as the customer service was I think I was more insulted in the dismissive attitude toward the people they are speaking with. We have been through a lot and are most likely in a dire or sad situation. Have a little compassion. When I told her I was a stage 4 colon cancer patient she acted as it I just said. nothing at all. just no compassion no nothing. Just get information and brush you off. Its sad when you can’t even fake sincerity. By the way that first 5 star review is totally a fake. Probably Kristyann wrote it.

We never had any problems with Bruce and his staff. He is very well informed, experienced, and understanding. His office is busy. It is busy for a reason. I understand all others who commented on the receptionist. I do understand that is no excuse. I imagine that everyone and anyone whoever had a small infection that was not treated or detected, or any of the millions of families that suffer medical deaths, have called this law firm. The amount of calls they get must be enormous, and as such, it will be harder to screen the cases. People should know that bad things happen, and a bad outcome does not mean that it is medical malpractice nor negligence. Only a human being can be trusted to hear the hundreds of sad stories, and only a human can determine if such a case is grounds for a case. Still, have patience and call and explain your case. Or better yet, do a little research so that you can quickly get the point across. My first case with Fagel Law Offices was back in 1997. Today I called again, and explained myself, and got to someone inside. I know many of us have endured pain and suffering (as I have the past 19 years), but call and ask. ANother way is to call and ask another office to find out if it is truly a case, and then come back to this office. Hope this helps. Bless you all.

I submitted an online form to have someone contact me regarding a potential negligence medical malpractice claim for my Grandmother. I did not provide any specific details, but requested a «free» consultation to speak to someone who could tell me if I had merit to file I lawsuit. I received a response from «LInda» who said that at this time, she could not take my case. My case??? How can a law firm turn away a potential client when they know NOTHING about my case? Unbeknownst to Mrs. Bessin, all signs point that I have a very strong case, that there was not only negligence, but wrongful death and medical malpractice. So her misjudgment of my small little claim via an email inquiry, that she thinks is not big enough for their firm, is her mistake. I would not recommend reaching out to this firm for assistance, as clearly they only care about the «big fish». HORRIBLE.

I had the same experience as the other reviewers. The case manager was very rude and I had to ask her to stop interrupting me. I do not recommend this firm.

I called to get some information over the phone. The receptionist was rude. Before I could even get a full sentence out she cut me off and transferred me. She transfered me to an attorney (I assume) or paralegal and when I asked what I was trying to ask the receptionist she was rude and acted like I was bothering her. Great way to run a business. I wouldn’t recommend this place to anyone. There are plenty of other law firms out there that don’t have an attitude during an initial consultation. Customer service should be first priority, especially in this economy.

I was refereed to this office and called them because I was told they were the best. At first I was very happy because they they responded to my call and email with a quick response, but once I was on the phone with one of the employees she wouldn’t even listen to my case and told me that they would not deal with me unless there was a death or brain injury. I then asked if she could refer me to someone that could help and she replied «NO». Then stated that i need to just look up the Board of Attorneys… The website for the above states that they handle malpractice cases in which mine is but let alone they do not listen to you they also are quick to get you off of the phone. I definitely will not refer them to anyone.