Aqua Star Spa

This place was spectacular. My massage was amazing. The facilities, although small, were very clean and quiet. Everyone was friendly and professional. I would definitely come back.

Okay, I would like to remind the people at Aqua Star Spa that in this country we have a right to free speech — you got off easily on my first review but Unilocal asked for specifics: Here you go. I truly dislike writing negative reviews. But occasionally they are very well deserved, you ruined my Birthday (which being xmas eve is already stressful) in such a classless manner. and I would like to help others avoid such a situation:
After positively assuring me that she would handle all incoming scheduling calls from friends, that we would be provided with champagne and menu service at a reduced amount, that they had a hot tub and showers, that a travelzoo was valid (only one friend was using it), and that we could have time to chill before my 7 pm dinner– I rescheduled my Birthday Spa Day to this location from another spa that was a bit far for my friends. I was super excited. What really happened is as follows:
— The manager took days to reply to people
— she missed messages entirely — I had to juggle it all
–hottub outside in a cold and public area — no way!
— one shower broken
— «spa» looked like a locker room with bathroom open underneath and facing lockers
— extremely unprofessional little girl «Jodi» at front
— no menus
— no champagne
— no courtesy. I had 5 women, all over 35 and professional; surgeon, attorney, vp at a non profit, myself and business owner — a few were not even shown into relax room.
— services on website not offered
–travelzoo not valid
— no one out front when we looked for help
–steam room muddy
–closed at 5 — when we were coming out of service so no time to shower or steam
— really — no service!
— little Jodi was running around taking people’s water glasses out of their hands that the therapists gave them saying no glass allowed.
–water in hot tea cold
— male guard in relax room!
— wait the BEST is yet to come!
After our sessions, we were sitting there gathered together for the first time about 25 – 30 min waiting for service, none arrived. One of my friends popped out a bottle of champagne. Remember, they did not provide us either with our complimentary champagne or with menus to order — or we would have. before we could partake of it, Jodi runs up and in the rudest, most diminutive, unprofessional way berates us like we are 5 year olds for having outside champagne — does not offer us anything, confiscates it and throws it away. all of it. We could have handled all of it — except the way she spoke to us. not one of us was rude to her– it was unreal. I stepped out to tell her that I needed her name as I would be filing a complaint — not for taking it — but for her unprofessional demeanor. Keep in mind our massages were around $ 100 – 200 each. this was ridiculous.
she sent in a SECURITY GUARD. Yes. five professional paying clients were sitting there naked in robes and a large security guard came in looking for the «drunk girls». we were all stone cold sober, very offended and this breaks a religious law for one of us. He realized the hotel was in the wrong, informed us they were closing (news to us) and arranged to have a very crappy glass of cheap champagne served outside to us. It was horrible. no one had time to dress up for my Birthday dinner or shower and we were treated like criminals. I later wrote the hotel and they reimbursed 75% of our services. a week or so later., and I had to hold my target compromised card open for them. Sorry, that was not okay, beginning to end. This is easily the worst spa experience I have ever had. totally F’ed up my Bday.
the Four Seasons once lost my mom’s glasses — and you know what — they put us up, gave us massages, provided us with champagne and lunch — none of that was expected but it was amazing and they earned my lifelong loyalty for that. this place is the dregs. I would far rather go to a foot massage place than this place. it is horrible. the funny thing is — two of us were going to buy series to their treatments before Jodi ruined our day.
Three positives:
— truly excellent massage by Andrea — I had hoped to go to her often
— other services were good too apparently — it is the management that is awful
–relax room cute with delicious little cookies — nice touch.
We really wanted to LOVE this experience, this spa and this day, we kept trying — but — Seriously?

I got a life booker deal for a friend and I here! It was so great ! 50 min massage, showers had that rain thing !! Heated water, so clean so nice it was wonderful ! I will come here again and again. Love this place !

Prior to my Signature Massage at Aqua Star (which I received as a gift from my brother — he purchased the SIGNATURE MASSAGE & SPA DAY package — on Lifebooker), I told myself to take mental notes during the treatment so as to write a detailed Unilocal Review about it…
Well, the second my masseuse, Chuck, poured HOT OIL (it smelt amazing, BY THE WAY) all over my back and started working his magic… My mental pen and paper were thrown in the trash. Who on earth can pay attention when they’re experiencing utter bliss?!
AMAZING! FANTASTIC! OUT OF THIS WORLD! I highly recommend Chuck. He did something far different than any other massage therapist I have ever had. He really used his fingers and DUG DEEP into all of my knots. I wasn’t sure if it hurt, if it tickled or what, but I just let me have at my crazy tense self because I could tell he knew what he was doing.
Another indication that led me to believe this massage rocked my life… I almost fell asleep and I DON’T typically do that!
I definitely remember the music during the massage because I remember drifting off into a serene mythological land… Then the music took me to outer space, I felt like I was moon-​walking, and finally to the base of the Himalayan Mountains!
I was pretty upset when my massage was over, but Chuck gave me his card and a tasty glass of orange infused water and told me that the next time I come, I would receive a discount! Chuck, you better believe I will be back!
As for the rest of the amenities, people, etc. at Aqua Star… They were just fine! The locker room was a bit small and I was told there was a sauna, but I did not see it… The waiting room was very relaxing and offered up fruit infused water, hot tea and tea cookies along with magazines and comfortable seats to lounge in.
You better believe I am coming back to Aqua Star… Cannot wait until there is another Lifebooker! HA!
**PS: Don’t forget to VALIDATE — It’s free parking if you stay for 2 hours of less!**

This place was fantastic. I came to visit after buying a deal on Travelzoo. Marie Anne was the best massage therapist! The spa is one of the best smelling spas I have ever been in! The rooms were relaxing, warm, and comfortable. The lounge area was small but had some tea, water, cookies, and fruit. The women’s locker room is small and quaint but it will do the job. There are only 11 lockers, so you can imagine that they don’t have very many people coming in and out at once. The showers become individual steam rooms. Great for user, bad for other guests in the locker room :/​Overall, the massage was DANG AWESOME! I also received a 30 minute facial, it wasn’t fantastic but it wasn’t horrible. I think if I had paid the original price for the massage and facial, I would have been disappointed. Still I had wonderful experience.

Came here with a Travelzoo coupon, and I’m glad I did. This spa is located in the Beverly Hilton, near the old Trader Vic’s restaurant/​bar. Our coupon also gave us a $ 25 credit towards lunch at the restaurant, and the staff there was super attentive and the food was fresh and light, perfect before a massage/​facial.
The little waiting room where you hang out before your service was small but cute, and well-​stocked with magazines, cookies (I loved the sugar and fruit jelly center ones), and fancy tea. The locker room area was small-​ish, but they had all the necessary items (nice robes, plastic sandals, lotion, combs/​brushes, Q-​tips, shower caps) stocked. The treatment rooms were nice and clean, and all the equipment seemed new.
My massage was awesome! I told her I wanted a «stronger» massage, not the Swedish kind where it feels like they are brushing their lotioned hands lightly across your back. I definitely had some sore spots the next day from where she really worked on the knots on my back, but that’s a good thing in my book! My facial was good too, I just wish it was longer, but our coupon was for a 30-​minute moisturizing facial (no extractions). Overall, a great experience for a discounted price, so I’m happy. Also, neither my masseuse nor facialist tried to upsell me on any expensive spa products, which is a plus.
The only drawback of the spa was that there is no sauna/​jacuzzi area to fully unwind. We got to the spa early to hopefully take advantage of that, but they said we could swim in the hotel pool just outside the spa and restaurant area (which we didn’t).
Parking was easy with a self-​park lot or valet.

I went here with 3 friends. We had travel zoo vouchers and when I made the reservations I was very impressed by the helpfulness of the girl at the other end of the phone. A $ 25 credit for lunch was included and we all had a great salad nicoise poolside before our treatment.
Massages came first, and I had Anne Marie who was great and I got the full 50 minutes. But my 2 friends got well under that time which I think is a MAJOR sin at a spa. They chose not to complain. Also they had no discussion about the type of massage or problem areas. That’s one reason why I’ve taken away a star.
The other reason is the locker room/​changing area/​showers. The showers really need some maintenance. In one, the control for the hand held spray just didn’t work, and in the other, the heat control was difficult to operate. It wasn’t immediately obvious how to operate the steam part and there were no instructions. Also there was always discarded towels lying around the place and twice, the bin for dirty robes etc was overflowing. Not pleasant.
It was a good day out, but next time we want some pampering we’ll go to our local Burke Williams.

Very disappointed with the reception on the second time around. I went once with 4 friends over the summer and we had a fabulous time at the pool, at the restaurant and with the massage EXCEPT we had problems with the parking. We all had lifebooker vouchers (which say that validated parking is included) but when we went to leave we were told we had to pay for parking. After several phone calls (and the passage of 15 minutes of our time) the management finally agreed that — yes 0– parking was included. On my second time around, though, it was a completely different experience. Again, I had a lifebooker voucher. Making the appointment was difficult — there were few openings available. When we arrived at the hotel for lunch, we were told the restaurant was undergoing renovations and the menu was limited (3 sandwiches and 3 salads). No good choices either. We ate there anyway. Prices were astronomical. $ 6.00 for a cup of tea. $ 20.00 for a panini. Oh my. ANd the food was blah, paninis were cold and disappointing. The people at the Aqua Spa reception area were snobbish and inflexible and unhelpful. I had printed out the booking confirmation rather than the LB voucher and they refused to accept that. Refused to print the voucher for me. I had to get re-​dressed and go upstairs to the business center and pay $ 4.75 to get on their computer and print one page. Cost me 10 mins of my appt time. Also, the massage therapist Kelly ended the massage early (I got only a 30 min massage). This spa does not have a sauna or steam room, but does have a steam shower. It’s really nothing special. I did do a 30 min workout on the eliptical and enjoyed the uncrowded gym though. I’d have to say that was the best part! When we went to leave, after being at the hotel for 5 hours (which included lunch there), despite our voucher with «validated parking», we had to pay $ 12.00 to leave. Overall, it was a rather disappointing experience. I’d go somewhere else next time.

Wow. I bought a Lifebooker Loot for a Spa Day and Signature Massage here… I have tried on three separate occasions to book an appointment and somehow there has never been availability once I tell them I have a Lifebooker Loot. The receptionist just told me on the phone that they have availability but won’t use it for a Lifebooker client because they are «subject to availability». Meaning, since I’m not paying full price they don’t feel like scheduling my appointment on a weekend. Who has time for a massage during the week?
I imagine that a spa with such a great reputation in such a classy hotel would team up with Lifebooker in order to garner new business– not alienate potential regular clients by making them feel like second class citizens. I was quite embarrassed on the phone each time I tried to book an appointment.
I have fibromyalgia and get massages at least every other week, so was genuinely looking for a new place to call home. After they way I’ve been treated I’d rather eat the $ 55 than give that place my business.
Very disappointing.

One of the reasons I give 4 star is because THE MASSAGE WAS GREAT! Aida was wonderful, great firm pressure! if you end up going there ask for her she knows what shes doing :) second reason is the lounge room. wahoo, its like they cut that room from high end spa real spa with real amenities, and paste it over there :-O we were blown away, the water with the orange and the mint .the cookies impressive.
dear owner please upgrade, take some space from the lounge and paste a 5 people Jacuzzi over there, remodel the big shower and have real steam room their, its not a big expanse and you will have more people coming back for sure, for people who like spas, we like the whole enchilada, and if we can share it with a family or friends its even better.

Just had a 50 minute spa here today with a girlfriend. Always wanted to check out the Beverly Hilton since I drive by it a lot on Wilshire and it always looks so shoddy from the outside. The inside is pretty much renovated and modern though. Was glad I picked this place for a spa day. However, if i were to do it again, i’d come on a weekday when the place is less crowded. When you use the spa, you can also use the pool, but on a saturday it was full of screaming children and there’s no way you can swim laps or even swim or get a lounger. they’re all reserved. But the service guys were great. they saw we had glasses of water from the spa and leapt to exchange them for acrylic ones. And Cameron, the receptionist at the spa is super nice in every way, from check in and even after i left. I needed her help because i left my swimsuit there. I had Anne Marie do my massage and at first i thought she didn’t give me enough pressure but when she worked on my two problem areas, she was strong and good and worked out some tight knots. She’s also super nice.
The Aqua spa is not going to be like burke williams, it is small and intimate. there are maybe 10 full size lockers and one vanity area, two toilets and two showers (which if you hit a button, steam comes out). So, we had a little run in with another client who «reserved» her shower just as we were about to step in. Which is a little awkward, what do you say when you are about to step into a shower and someone comes up behind you and says, «I was just about to use that»? I wish I was wittier and said, «Guess what, so was I». But instead, I stepped aside and let the rude woman use the shower. you would never have guessed by looking at her. guess she was in a real hurry. The spa towels were really fluffy though, which was a plus and they had razors and shave cream, hair dryer and other amenities.
The lounge area was nice, there was strawberry cucumber water, some raspberry nectar tea, apples, and cookies. And from the lounge you there’s a door that goes right to the pool area.
Oh, and kudos to Devin at the front desk, so happy and helpful when i came back to retrieve my bathing suit.

I was recently in this spa with my girlfriend and she wanted to get a massage. Its something I rarely do. I like massages somewhere in-​between the «back beating» and the «skin jiggle» range. I usually just feel awkward and regret spending the money, but this time things were WAY different. I went into this just planning to waste some time, but the masseuse (Brandy) did an amazing job. I feel confident saying it was the best massage I have had thus-​far, and I will defiantly be coming back when I’m in the area…

Must say that I do LOVE the aesthetics and ENERGY that the Aqua Star Spa carries! It could have possibly been boosted by the oh so very talented aesthetician Deborah R. I can honestly say, that I am such a stickler when it comes to someone touching my face, and ever more, WAXING my lines, but not to tread with caution anymore, bc I have found the most relaxing, soothing and conscientiously aware aesthetician thus far.
Deb, is hands down the best around the area. I have ventured to many of places, and she has just a great personality and energy about her. You never feel rushed out, and she leaves you feeling fresh, and beautiful! I would highly recommend for ANYONE to go visit this talented lovely lady! She will keep you laughing and smiling throughout the session and throughout the rest of your day!

First of all let me say that I’d follow my aesthetician ANYWHERE! She is amazing not to mention she also waxes (she’s almost a one stop shop when it comes to that kinda stuff) :). You’ll leave her spot feeling refreshed and looking vibrant! …Im a singer/​songwriter and I have frequent shows so I HAVE to have my skin looking flawless and there’s no better lady to go to then Deborah. It is now a super PLUS that she works at this place though. Everybody here was extremely helpful and professional. The pool here is awesome. The ambiance is perfect. I loved it all and I am most definitely now going to be a regular. LOVE this place!!!

Got a wax here and absolutely loved it! I especially loved the fact that Deborah R. works here! I have known her for a couple of years now. Met her down in a large spa in Orange County and have followed now to Beverly Hills!
She is a great aesthetician! Her method of waxing is very quick and painless! And honestly, painless is my favorite part of the whole thing and of course the end result (hair-​free!). Not only is she quick, but also does the job very, very effectively! Her personality and conversations calms you throughout the process which is very much needed since getting waxed can be a nerve wracking thing. I think the fact that she is talking to you his the part I really look forward to because it takes your mind off of getting hair ripped out. :) Love Deborah! I highly recommend her!
I would totally recommend that you come and visit Aqua Star Spa and make sure you see Deborah for waxes as well as facials! :)

What an amzing facial!
I came to Aqua Star last week and I had the best facial of my life from Deborah. So thorough and relaxing. I loved everything about it, all the little details. She somehow makes even just washing your face feel like a massage.
Go here for a facial if you are staying at the hotel or are in the area and ask for Deborah.

I was treated like Royalty! I have not found a Spa this GREAT since 2003. Had I known about this hidden treasure when I lived in Los Angeles I would have definitely become a frequent client. They pampered to my Mind, Body and Spirit. Thank you Richard for the incredible massage. I loved the mud mask treatment. I will definitely be returning in the future. What a great way to start my day!