AT&T

This AT&T store is the Best! I had a phone problem more than a couple of times in the last 2 weeks & Tatiana, Brent & Kenny couldn’t of been more helpful. Just wanted to say that they are the greatest at problem solving & always w/​a smile.

Shout out to Tatianna (sp?) for her horrible customer service and lack of knowledge. For someone who claims to have worked at AT&T for a long time, she kept telling us wrong information until we had to prove her wrong by calling customer service. She at one point was claiming that the customer service representative was incorrect until the manager came. She was incorrect and didn’t even acknowledge that she was giving us incorrect information.
Instead of apologizing that she was wrong, she was rude and lazy to help afterwards. She decided to just not help us after she was proven wrong and the manager had to go get her to continue servicing us. What kind of customer service is that AT&T???
Please don’t give customers attitude when you were in the wrong.
Attached is a photo of her not helping us out.

Worst experience ever. Tried to switch my Verizon account to AT&T as I was told they would pay off my contract and if I get Directv, I would get unlimited data. Lies. When I took my Verizon bill they told me it only applies if I get 2 new devices. Further my Samsung Note 5 would not work to retrieve voice mails. So I am returning Directv and reactivated my phones with Verizon so they wouldn’t chart me large termination. Now AT&T wants to stick me with $ 250 termination even though I am within 30 day grievance period AT&T told me I have. Also they told me unlimited data promotion with Directv does not apply to business account and now wants to charge me $ 200 for using 15GB of data overage. AT&T is all screwed up. I now have $ 570 bill from AT&T. I am going to sue them in court.

Brent was my life saver today! Being a Realtor, I can not function without my phone and Brent had me back up and running! Not only did he assist me with my insurance claim, he activated an old iphone so I was back in business in just minutes! Brent and his colleagues did a great job of assisting multiple customers. I live and work up the street so I’ll definitely be returning to this location moving forward!

This review is strictly, specifically for the interaction me and my grandmother had with one employee.
On Tuesday ³⁄₂₉ around 630pm, my grandmother and I went into this A T&T store because it happened to be in the area near where we were eating and we needed to take care of unlocking her cell phone so she could switch rom T-​Mobile to A T&T.
This is a very long story but to make it short and sweet, Matthew, an employee at the store, was SO incredibly helpful. The whole ordeal took over an hour of being on the line with T-​Mobile, and Matthew ever so patiently assisted us in attempting to solve our issue. He made conversation with us and just overall made the experience, which in of itself was very stressful and frustrating, a much more pleasant one. I think his bosses should know how awesome he is! Matthew definitely deserves a promotion for his top notch customer service efforts. Thanks Matthew!!!

Service slow like they do not care about their customers precious time. Waited 35 minutes to buy a prepaid card and finally left before waiting an additionnal 30 minutes.
Note that the store was almost empty.
You do not want to make any business guys! Good luck.

I found this to be a terrific AT&T Store– All the staff are professional, knowledgeable and very helpful. Are public parking is ½ block away too.
Ken Pearson helped me with a new iPhone yesterday. I’m not very smart about phones and plans and he very patiently walked me through all my options and then helped me transfer all my info from my old phone to the new one. When we were finished he gave me his business card and cell phone number to call if I had any questions… which I did. Sure enough, I called Ken and he walked me through the «how-​to» steps again.
I will be traveling to Europe in April and will see Ken before I leave to buy extra time for my data and phone for the month. It was a big money saving suggestion from Ken– GREAT customer service.

The most awesome place to buy a phone and receive cell help. Watching Monday night football and Rick Steves’s on PBS on their Epic flat screen from the lounge sofa while formatting my new LG V10 … Priceless

Went in to add a new line to my account and Ken was the helpful person to do so. Not only was he knowledge and kind, but the whole process was quick and easy. Highly recommend you ask for Ken for any AT&T service needs.

Walked in Friday afternoon at 2:38pm 2 employees trying to navigate 11 customers and 1 host. Customers looked pissed off so I walked out. Caribbean Chocolate, Blueberry Lemon, Madagascar Vanilla, Rose, Salted Caramel, Sicilian Pistachio, Red Velvet, Sweet Wedding Almond, Violet & Peanut Butter.

This store is worthless. I just spoke to the manager, Lee, who told me that since I opened the box of my new ipone 6s i would have to pay a $ 35 re-​stocking fee. I had ordered my new iphone 6s in silver, and AT&T Beverly Hills ordered me the space gray. i didn’t realize this until I went home and opened the box. Why is it that I have to pay for their mess up? This store should be shut down they are so utterly useless and frustrating. I would rate this a zero if i could. Thanks for wasting my time and money.

They never pick up the phone when you call them.

I just recently arrived to work in the USA. Obviously I’m building up credit since my previous history abroad doesn’t mean much here. I had done the contract over the phone for Internet an land line. Then a few days later I asked for U-​verse television, and I hit a wall. I was asked for a $ 750.00 deposit which I would be getting back $ 5 a month by paying my bills on time (More than 10yrs)! I was very angry about this attempted rape, therefore entered the shop wanting to cancel the contracts.
Then I met BRENT, patient, capable. He listened to me. Did not push to sell me anything. He jumped into the battle: took him 2hrs and a half on the phone with his colleagues.
Then somehow, he won.
I now have the Uverse, packaged it with the other 2 services. I did not pay any deposit, and he also took interest and called me back the next day to ensure I had received a mail with the installation date confirmation.
Great service and location.
Shawn Gelato, the manager: support this kid, he’s going somewhere, and it’s going to be good!

Their customer service a complete joke. I called the store to tell them that I left my sunglasses there and all I got was a recording trying to sell me useless services. When I finally got an operator on the line all I got was from the bitch was the same phone number I called. This is why ATT is a complete joke.

I hate AT&T. They have no customer service and actually take their customers for granted. I can’t wait to change all 3 lines I have with them.

I am very pleased to have chosen this location and AT&T in general for my service. I was excited to be moving into a place where I could get their home services and signed up for UVerse. I have been so happy with the experience. It was so easy and they got me a great bundle deal for my TV and Internet… and I got $ 100 back. The manager came through on everything promised and my first bill was exactly as they said it would be. There were no surprises. The best part was the day of my installation the tech called me 2 hours early asking if he could come do it… of course. When I had Time Warner they would make me wait all day and give me a time block of 8am-​8pm to come. I am not a stay at home… that never worked for me. The customer service has been good, and I prefer being in person than dealing over the phone. Since this is by both my work I prefer to come to this location. Everyone is very nice. I am even thinking of coming here if I dare switch my service from Verizon to AT&T– since Verizon can’t get their stuff together with my reception issues and always over charging me.
Thank you for being very straight forward with my charges, and following up after things were installed to make sure everything went well. Great location and people there.

I was greeted immediately by a sales rep name Stav. Shawn is the person I usually go to, to help me with my account but this time Stav was the person that helped me and she was wonderful! I have always had great customer service every single time I have been here. They are usually very busy and I will wait just because of the great service. This time around there was no wait, which was great! I was in and out within less than 45 mins. New cell phone and new contract. Stav explained everything about the new plan and how much the monthly payment will be. I will definitely continue to refer more friends and family to this AT&T location.

I regret ever walking in the door of this store and doing business with them. WORST customer service.
They sold us a bunk iPhone 6. Battery dies fast, touch screen doesn’t work, GPS nonfunctional, overheats… It’s basically and iPhone 6 exterior housing a carcass of faulty hardware. Told us to come back and exchange it within 14 days if there was a problem. We went back and they refused us the very service they promised. So they pretty much lied to us…
AT&T has a policy called buyer’s remorse: Bring back the phone within 14 days, get another phone. We called Customer Service to complain because we’d gotten the same runaround from another store. Customer Service said go back to the original store. Their supervisor had the authority to compel Beverly Hills store to honor the buyer’s remorse policy and give us another iPhone 6.
The Beverly Hills store refused. Not only did they refuse, but they were rude, condescending, and blatantly insulted our intelligence multiple times. They said it was our fault, not theirs, and that we needed make an appointment with Apple and have them repair the phone. This isn’t an option, because it puts us at risk of Apple diagnosing the phone as damaged by us (which it is not) and thus requiring us to purchase another phone at retail. No effing way.
Due to their refusal to honor their own policy designed to protect the customer, they put us in a situation where the only way to get another phone is to use one of our two claims to replace it with the phone insurance we pay for. This is what the cancelation department told me when I called to complain about this awful experience. I was able to get AT&T to pay the deductible at least, but now we can’t have the same two opportunities to replace the phone that everyone else pays for with this insurance. Pardon my expletive, but this is utter bullshit. If we use our other claim for an actual loss, damage, or theft and something happens again, we have to buy the phone at full retail and start another Next plan. WTF?!
Oh yeah, BTW, the first sales person who lied to us conveniently set us up on the Next 18 plan when we told him we wanted the Next 24 plan. I realized this today when the cancelation department told me we were on Next 18. It is a higher monthly payment for the Next 18, so I can only assume this «oversight» padded the salesperson’s pockets a bit more than the Next 24 plan. I recall in hindsight that he explained the Next plans in a confusing way. The Next 18 is divided into 24 installments but you can upgrade after 18, and Next 24 is 30 installments upgrade after 24. We said we wanted Next 24, and then he signed us up for Next 18. Ummmmm… the deception is more than palpable. I can feel it choking my wallet and my sense of reason at the same time.
So my guess is that if you’re someone like Kobe Bryant and you want a replacement phone, you might actually get helped here. But if you’re some Joe Schmoe from the Valley, forget it. Expect to be dismissed like the foolish commoner you clearly are for thinking anyone at AT&T gives two fucks about you.
In summation, I’m definitely taking their tagline to heart. I’ve never had to «Rethink Possible» so much until this debacle.

I bought a phone & started a family plan at Beverly Hills AT&T, at which point I was lied to & told that if I had any problems with the phone I can bring it back to AT&T for an exchange. This was a LIE. The sales person clearly only said this to make a sale, as it was false information presented as a perk of getting the phone, in order to get me to buy. Sure enough, I got a defective iPhone.
I went to 3 AT&T stores, 1 Apple Store, & called AT&T customer service, but ultimately ended up being directed back to the Beverly Hills AT&T location of the original purchase.
When I started to explain my phone issues to the first gentleman at the counter checking people in, he interrupted me to unapologetically let me know that there was nothing they could do. Without hearing the rest of my story or opening up my account, he instructed me to go to the Apple store. So I told him I already went (which he would have known if he didn’t rudely interrupt), & I asked politely that he check me in anyway, so I could wait for the next available customer service rep, who could open up my account (to see the notes the phone rep made). The male employee reluctantly agreed to check me in, then a female customer service rep called me over.
I started to explain my device issue to the woman, & again I got interrupted & rudely told that it was basically not their problem. At no point was any employee of the Beverly Hills store even remotely apologetic or or empathetic about the extreme inconvenience of running around to 5 stores all over the city, because one of their employees gave me false information. I went to FIVE stores over 2 days!!! Both employees I spoke to, were extremely rude & treated me like an inconvenience, without having a shred of basic human kindness.
The woman said all she could do was call the Apple Store & make an appointment for me. I said yes because I figured this meant that they would expedite the appointment request, or do whatever needed to be done to fit me in ASAP. I mean, surely this negative experience warranted an expedited priority appointment, right? I mean, after all this was an extremely inconvenient & frustrating situation that was solely the fault of the AT&T representatives…
But nope, after waiting for her to make the call, I discovered that I would just have the option of a basic Apple walk in appointment where I would have to go to the Apple Store & wait, or an appointment for a later date. I could have made that call myself!!! But instead the AT&T employee acted like she was doing me a HUGE favor, which was an awful inconvenience to her, by calling Apple for me.
During my entire interaction with her, this person was rude, short with me, snappy with myself & my significant other, interrupted, & told me multiple times that this was my fault. Seriously. MY fault. She blamed the me for not understanding the 14 day exchange policy (which their employee specifically gave me false information about), implied that I was at fault by not reading the receipt & just going off the false information their employee provided. Then she blamed me a 3^rd time by telling me that when I went into the Apple Store I must have just told them that I needed to do an exchange of a new AT&T phone, which she said was the wrong way for me to explain the issue. (Actually I explained the issue in detail, when I went to the Apple Store) Why this «Customer Service» rep would put words in my mouth & place blame on me is baffling.
I was extremely patient with & kind to every AT&T & Apple representative I encountered. With each person I explained the issue in great detail & all steps taken thus far to resolve it. I have worked in Customer Service & Sales for the past 15 years, & I know the value of kindness & empathy, even in situations where I can not resolve the issue, or do what the customer is asking. The misinformation which wasted my time & money is frustrating enough in an of itself, but the nasty attitude & interruption of the Beverly Hills AT&T staff is well beyond EXTREMELY UNACCEPTABLE. I had no choice but to try to interject information when they kept cutting me off mid sentence, then be insistent & pushy when they were refusing to help me, & rudely insisting it wasn’t their problem from the moment I walked into the store.
I had followed specific directions provided by the Beverly Hills AT&T sales person, kindly given detailed information to all AT&T & Apple employees I encountered in effort to resolve this issue. What I got in return was misinformation, rudeness, attitude, waste of 4 – 5 hours, loss of gas to 5 stores around LA, & stuck with a defective phone.
This was profoundly frustrating & disappointing. I will not be returning to the Beverly Hills store, & will be pursuing ALL avenues to complain & report this awful experience. In addition, I will be seeking to end my relationship with AT&T, so I can move on to a carrier that provides more competent, informed, helpful, & kind customer service.

The store does not carry $ 100 of change and their paymashine does not give any change when you want to pay your bill??? Are you kidding me?
This is the second time I go to this location to use their paymashine to pay my bill. The first time it was on a satueday afternoon and the second time was on a sunday afternoon. Both timea I needed change for a $ 50 and a $ 100 bill. I needed change simce their machine does not give any change. Both times the employees had to go to a proceedure on their ipads to see if they have change. Both times did not have change. Are you kidding me? Its AT&T, one of the biggest compamies in the US. The store must turn around morw than $ 10.000 on a weekend and they dont have change for me to pay my bill. It seems they minimize everything amd only wana sell, nothing else. Rediculus. Both times the employees ask me to go to CVS across the street for change. Seems like it happens to them all the time. I guess they make enough cash during the day, but since they dont even teust thwir own employees they put it into their safe seceral times a day. Ita rediculus when these companies dont want to provide any additional services unless it brings them direct revenuei would never go to that store again even if I want to purchase a bumper case.