Bank of America

1 teller working. 2 others behind the counter doing something. 7 people in line. The one teller who is working talks way too much. Slow. Slow. Slow.

3 tellers and 14 customer inline and more keep coming in !! Why ?? I don’t understand. Every time ! Every time ! The tellers here are nice but the lack of scheduling on peek hours is horrible!

The staff is highly intimidating, they dont treat you like you are priority to them. Only a few people working there know how to treat their customers right and if they are not on duty that day then you are out of luck. We live in a world where everything works around the clock and we have to race with the number of hours in the day, so everything has to be fast and quick but with them it seems like they have nothing better to do and they take all the time they can in the world. Their service is slower than my wifi and my wifi speed is at its worst right now where you cant watch a video without a pause after each second.

Worst customer service, when you think of big banks this is one of those. Lived in Beverly Hills my whole life and I would never recommend this branch even just for a deposit. Bank of America is such a great bank sad to see a branch tarnish such a reputable company. I would never leave a Unilocal review for a bank but the service was so horrible I have to hold this branch accountable

Parking in BH is awful. I believe BOA shares a parking structure. I walked into the lobby and thought I was in line for assistance simply to make deposits. For a first time customer to this location, the layout is confusing coming in from the main entrance. All tellers were with customers but made eye contact with me. An older female teller with dirty blonde hair completed her transaction and let me stand there like an idiot after her customer exited the building. A male customer walks in from the parking structure entrance and she assists HIM. Mind you I had been waiting patiently for about 5 minutes for the next available teller. Then it dawned on me I was standing and waiting in the wrong place. Any one of the tellers that made eye contact with me COULD HAVE directed me to where the line begins but DIDN’T. Not coming back ever.

I came in this morning in a total state, but these guys resolved my problem quickly and easily. Friendly and responsive.
I was thinking I would close my BofA account, but after this experience I might just keep it.

The only reason why I come to this branch is because my job has an account with bank of the west from the east coast which is guess is a subsidiary. After almost 30 minutes of waiting in the business line the teller who was already helping me «I was already being helped by her» says she will be right back and never comes back! I had to ask another employee where she went and he apologized saying that they had a cash shipment and two people had to be present so they just left me there waiting I had to go to a regular line after that and I’m just leaving almost 40 minutes later for a simple deposit when they are not even busy. I have been wanting to write a review for this bank for the longest time and today felt like it was finally the day to do it.

Helpful tellers… Just wish the line wasn’t always SO LONG!!! every time I stop by this bank you must wait in like 10 – 15 min for the smallest transactions (such as needing change) get it together b of a

It’s so frustrating to know that every time I need to go into this branch to make a transaction, I have to wait an extended period of time. I waited in line for 10 min today. It was not busy and management doesn’t recognize that we are all busy and our time is valuable.
Other banks have their officers assist once they recognize the wait time has increased. At this branch, you wait and cringe as you listen to the clients having personal conversations with the tellers.
I wish I could go elsewhere but it’s right next to my work.

The worst service!!! I’ve been here twice now, an hour each time and my account is still not open. I wish they would hire competent people!

When I was living in Korea, I marveled at how on point the service industry was in my mother country. Tipping is not practiced there and yet I would be blown away by how friendly and efficient service staff would be. As time went on, I realized that the main driver for this puzzling trend is that Koreans are a bunch of bitch ass motherfuckers who complain about everything…
Every business inevitably drives down their price to rock bottom levels there, so there really isn’t anywhere to go on that end. Hence, the only way to actually keep customers coming back to your business is to drill consistently high levels of customer service into your front line staff.
So, the Beverly Hills branch of Bank of America on Beverly Blvd. is like the local version of this trend… except replace «Korean» with «Persian». Yeah, I said it…

PLEASE, PLEASE, PLEASE don’t waste your time with Bank of America home loans. We learned this the hard way. Mortgage scam artist /​broker Carlos Zepeda assured us for SEVEN MONTHS that our loan was «guaranteed» and a «sure thing». Dozens upon dozens of emails went back and forth, stating different rates and amounts, all of which turned out to be absolute lies. Finally, I contacted the head of their underwriting department who told me that we had actually been turned down a long time before — despite what we’d been told by mortgage scam artist Carlos Zepeda. In the meanwhile, our credit was damaged. Please, please heed this and go elsewhere, ideally with a credit union or independent broker. Incompetent at best and thieves at worst.

We’re trying to close on a home, and my wife and I each needed to provide a transfer record from our banks. I called my credit union, «Logix,» and they emailed me what I needed immediately. My wife called Bank of America, and although the representative admitted she could see the transaction on her screen, she could not email, or fax record of it to us. Only snail mail would be provided. We needed it by the end of the day so that the lender would be appeased and we could close by the end of the week. The rep actually understood and apologized for their «policy,» but suggested that if we go in to a branch, Bank of America corporate could email or fax the transaction to a representative of the branch… but not to the actual customer. Makes NO SENSE. But, we took her advice and hoped for the best. We went to the branch and were again denied. The branch representative also was very apologetic for their «policy.» I have an idea… CHANGE THE POLICY! My advice to everyone: do NOT choose your bank based on the number of ATM options.

I recently opened an account at the Bank of America Branch on Beverly Drive in Beverly Hills. I was pleasantly surprised at how nice and helpful the staff was, especially Elena. Her ability to fulfill my baking needs and inform me of different features the bank offered was very satisfying.
A major plus to this branch location was the convenient and easy parking. Not only are there several 10 min parking spaces in the ally behind the building while using the ATM, B of A also offers free valet in their building.

This review is for Bank of America in general. They all suck. They don’t staff their branches with enough tellers. I can wait in line for 15 minutes before I can make a deposit to their zero interest paying bank account. They don’t authorize anyone at the branches to help customers. Why do they even have people there? No one at this bank seems to know how to help me. They love to suggest calling customer service but that means I’ll be on hold for an hour and speaking to someone with a foreign accent whom I can’t understand. This has got to be the worst run bank in the American banking system.

This location has very helpful staff! Once you go in you’ll feel welcomed with their simple «hello».

Anyone with an account at Bofa, please remove it. I can’t believe their policies, procedures, lack of customer service and overdraft fees that are outrageous! If you have ever banked with a different bank you know how shitty bofa is.

WARNING never get a loan with Bank of America Home Loans. These people are thieves. Their employees are idiots. You can go for supervisor to supervisor and they are all retarded and tell you different things. None of them no what they are doing. We refied and set up a bi weekly loan payment. Come day for payment nothing is withdrawn. We call and these retards cancelled bi weekly and wanted 4000 dollar to start it back up. Amazing since it was already set up thru escrow and escrow showed us all their ducks were in order and paperwork. This is just Bank of America trying to steal more money. Dirtbags

I currently do not have an account at BofA. But I had to make a stop here to make a deposit for a friend and the customer service was exceptional. I was a lil jealous because I never got the treatment I received here at my bank, ummmmm. Anyway, everyone is very friendly, helpful and attentive to whatever your banking needs may be. So if you have an BofA account, this is a great location to do your banking. I might have to consider them myself…

I stopped in this branch of BoA to make a deposit and ask a few questions about my account. I hate going inside the bank and had prepared myself that it was going to be a painful experience (there’d be long lines, incompetent tellers, etc.), but it wasn’t painful at all!
After I deposited my check, I had a question about my account and I was directed to a special customer service rep, Cristian. He was so helpful that I ended up getting a lot more questions answered that I had hoped for. And since it didn’t take as long as I expected, I even got my picture added to my debit card, which I’ve been meaning to do for years…
If you have to go in the bank, I recommend this one and ask for Cristian!