Beverly Custom Cleaners

The owner is the most disrespectful person I have ever had the pleasure of interacting with. She’s rude, very condescending, and only gives time of day to white older women like herself. I have given her business for years and today was the last straw for me. I’m taking my business and referring my clients to go somewhere else.

This cleaner is located conveniently yet sadly they dont seem to clean clothes well. A few times I have ended up with spots on my white items that were not there before! Yes, seriously. They kindly removed them when I went back… I just prefer to only make one trip at a time to get my pieces dry cleaned.

One of the worst customer service experiences of my life — the woman was rude and disrespectful almost immediately after I walked in the door. I was asking about their wedding dress preservation services and the woman was offended that I asked about their process and how they treat the dress. With the most important piece of clothing I’ve ever owned in my life, I will want to know what is happening to it. Instead of making me feel welcome and assured they would take care of the dress, the woman told me I «have no trust.» As a first-​time customer, you are correct. You need to earn my trust. Especially with my wedding dress. Thankfully, I walked out and found another fine company to preserve my dress instead.
Please, please take your money and your business elsewhere. There are too many hard-​working people who deserve your business much more than Beverly Custom Cleaners.

These dry cleaners are absolutely no good. I had a beautiful 100% merino wool blanket made in Switzerland for Saks Fifth Avenue dry cleaned there, and it shrank so much it no longer can be tucked in on the sides. It is one of a pair, and I didn’t have the other blanket cleaned, so there is no question of the amount of shrinkage. The texture seems different, too.
Josephine W.

I’ve been a customer here for a few years (after trying just about every other spot in my neighborhood, just like everyone else…) and I can say that I wholeheartedly trust my clothes to Rita. She understands how to handle expensive pieces and does an excellent job removing stains and her pressing is perfect. She actually cares about doing a good job for her clients and if you are picky about your garments, you will immediately notice the difference. Prices are very reasonable too. I would honestly be inconsolable if I were forced to go somewhere else…
As far as the comments on Rita being rude, you can kind of get the sense that those reviewers had it coming… Rita is one of the sweetest people I’ve ever met, and her story about how she came to this country and made a life for herself is inspiring (ask her sometime). She’s been in the cleaning business for a long time, and doesn’t have time to be jerked around by difficult/​demanding clients. She’ll tell it to you straight and I really respect that about her, although people that can’t handle straight-​talk probably wont agree.

I call them and ask for someone to speak Spanish, because my English it’s not so good and I want to be more specific whit the things I need, and the person who answer the phone was really rude whit me and say that «this is America» we have to speak English anyway, and hangout the phone, well I’m from America too! But from Mexico and it’s ridiculous to somebody been racists, I can explain in English the things that I need, but she don’t give the chance to talk!

Prices are reasonable, cleaning is great, the owner accommodating and very sweet. So far this is the best place I have found overall in LA.

They cleaned and fixed a suit of mine while I was traveling. Great job. Fast turnaround. Good price. I would use them regularly if I lived in L.A.

The nicest and sweetest owners ever. They are true professional’s who offer pro services with a family feel. Everything you want in a cleaners at a great price. The one bad review is from a troll.

I was in town for business and lo and behold, I spilled wine all over my suit! Thankfully they accommodated my needs to have it cleaned ASAP. You guys rock!

They’re close to my work. Woman who works here is actually incredibly sweet, just older and set in her ways. Just don’t be a jerk, and she won’t be a jerk. Great cleaners who really did a great job. I’ve tried 3 cleaners in Dtla, Pasadena, and now Beverly Hills in the last 5 months, and they’re the only ones who’ve been both effective and affordable. Plan to bring them plenty more biz in the coming days and weeks. Go check it out and just remember that you get more bees with sugar than salt.

The woman here is disrespectful and unhelpful, not to mention being exceptionally rude AND they didn’t do what they promised. I would NOT NOT NOT recommend them at all.

I have been using this cleaners now for 13 years, i love them, great prices and custom job.
I love the attention to detail and customer service i get when i go there.

I called to get an estimate on cleaning my wedding dress and the woman snapped «Well how should I know what it will cost? I haven’t seen it, have I?» She got worse from there and when I finally offered that I’d find a different cleaners, she went ballistic as I hung up. Yikes. Way to loose out on a costly cleaning job with a bad attitude. We all have bad days but no need to take it out on a potential customer.