Beverly Hills Plaza Hotel & Spa

This review is for the spa.
I had a microneedling treatment here about a month ago. I bought a groupon for it. Because this was my first time trying the dermapen facial I didn’t know what to expect. But now that I’ve just gone to a Dr’s office to get one today I now know that the one at the plaza spa was far less satisfactory.
The esthetician only went over my face once when the one today did it three times as is the recommended amount. So my results the first time could have been way better.
I’d like to add as well that today I did go to a Dr’s office with a groupon deal as well which leads me to believe that I may have been rushed at the plaza spa because I presented a groupon. Not sure, but now I wish I would have just gone to Dr. Hircsh in the first place.
Would suggest doing your research beforehand especially if using a groupon special.

This hotel is classy and gorgeous. I highly recommend it. It lulls you in to a euphoric, relaxed state. From the perfect lobby to the Greek sculptures by the pool. And THE BEST SPA I have ever been to. I have traveled the world and have to say it was literally the best massage I have ever had. It was done on a far infra red bed which burns 600 calories! Come on burn calories and get massaged. Love it. The combo of expert skill level and the bed made me feel like I was floating. So I signed up for an Exilis neck and jawline lift and body sculpture bring it on. I lost 3 inches and can’t believe my eyes. I look and feel like a new man. Thank you Beverly Hills Plaza Hotel for the restoration I needed.

Have recommended and stayed in this hotel many times over many years. The suites are always clean and comfortable, the staff is always friendly and the service impeccable.
Have used the spa especially when Jeanie Bryant took over the management. She is very knowlegeable, understands what she recommends and the staff is very friendly especially Malia at the front desk. I have personally been very satisfied with the results.

What a pleasant surprise to find a hotel which has spacious rooms and suites, with an apartment feel. Great service, well trained long term staff. The kitchen is a nice amenity, with a fridge as well. It was slightly annoying that there was a lingering charge of over $ 220 for liquor and beverages not consumed, but I understand why they had to do it. The lack of an elevator to the rooms located higher up was a bit of a challenge for people with large suitcases, but it was made up for with the beautiful landscape architecture. Overall a great experience.

Jeanie is amazing at her craft! I feel rejuvenated! I came here for a treat to myself. This spa is clean and professional. The staff are welcoming, attentive and accommodating. I got a facial, and I feel like I lost 10 years off of my face! And the massage was one of the best I ever had! I am so refreshed and ready to return to work! Can’t wait to come back and I will definitely request her again!

I recently stayed here and had a great experience. The hotel was gorgeous, and the staff were super nice and accommodating. Our room was nice too — the beds were comfortable, the kitchen was really convenient, and I loved having a robe and slippers provided! This hotel is in the perfect location too! Looking forward to staying here next time I’m in L.A.

I have to say that Jeanie is a miracle worker! She is super knowledgable and passionate about her work, which I love. The spa itself is clean, tranquil, and relaxing. Mahlia, who works the front desk, is very personable and a great person to go to if you have any questions when it comes to spa treatments.
I went in for the Exilis Elite and Nano Body Lift just for some refinement around my stomach area. They say you’ll see a difference after one treatment, which I was skeptical about, but it’s true! I ended buying the 4 remaining sessions afterwards because I was so pleased with my results. As someone who works out regularly and who has had difficulty shaving off that last little bit of pudge on their belly I highly recommend this treatment! I have 3 more sessions to go then will post a before and after picture.

Was here first week of March 2016, we stayed on the 1^st floor near the pool and Wilshire Blvd side (if you like quiet time and privacy, pls do not stay near pool and by the street) It is very noisy. The lobby is beautiful but the room is kinda old .
Kitchen area has a great size with fridge and stove, door in the bathroom doesn’t work great, The room is ok, great size comfy. Food is ok, nothing special, the salad we ordered was not fresh ;(.Sharing some pics and video, stayed in a 1Br Luxury Suite with 2 double bed.

Great Hotel. Lovely Staff. Simple Sweet Rooms, extremely clean.
You are centrally located to all in los angeles here at the Beverly Hills Plaza Hotel.
Rooms are quiet, large and comfortable.
Easy favorite place to stay in LA.

This review is for the spa ONLY.
First off, I really don’t like to write negative reviews, but after my experience I felt compelled to.
I came in for my massage that my boyfriend purchased for me via Gilt on an early afternoon Saturday. I waited about 20 minutes until I realized there seemed to be no receptionist. I was hesitant to ring the bell that was there because I didn’t want to disturb someone else’s treatment– but I did. Someone came out after a while and seemed confused that I was there an hour early before my appointment to use the spa facilities (I wanted to use a sauna or steam room before my massage, as I do anytime I get a massage and want to relax). She said I can just come back and get a locker. She went back into her treatment room. No tour, no nothing. I found the woman’s locker room and changed. I turned on the steam sauna to discover it didn’t work. The same woman came out after a while and told me it’s broken and I can use the men’s steam sauna. I did not feel comfortable going in there in case a man came in, but I went anyway. After being in the COLD steam room (that was turned on) for 5 – 10 minutes I came out to tell her I don’t think it’s working. She said she’s having a guy fix it. There was no waiting area so I sat on a bench in the locker room, on my phone for 30 – 40 minutes. IWhen it did finally get fixed, I was able to use it for about 10 minutes before my treatment. The sound this steam sauna produces the entire time is so loud that you can barely even relax!
My masseuse was thankfully on time, because I was really considering leaving when there was no apology for the broken facilities. I didn’t understand why a maintenance guy hadn’t been there beforehand if she knew it was broken.
I do have to mention that my massage itself was AMAZING and so I hate to give 1 star. But during my massage, I could hear the loud steam sauna, as well as the woman who told me to «head on back» talking and walking around in her heels almost the whole massage, making it hard to relax.
Please keep in mind that this entire time there was no receptionist ever at the front desk (explains why I had to call multiple times just to book my appointment). No one had me sign any paperwork, fill out forms, nor did they view my voucher or have me pay the tax for the massage due at the time of service that was stated on my gilt voucher. And so, because there was no receptionist I had to knock on my masseuses door during her next treatment with someone else just to tip her. I didn’t want to punish her for a disorganized spa because she really did a great job. I felt bad for her client that I had to interrupt them. I should never have to do this.
If you guys are going to call yourself a «hotel & spa» then you seriously need to get it together. There were several women after me who were pissed that their treatments were late and that they had to use the men’s facilities.

This rating is for the SPA: They basically try to up sell you like crazy. As soon as I walked in, I saw them doing it to two customers right off which told me product might not speak for itself but I was blindly excited from the probably somewhat altered before and after pics.
My sister bought me a gilt voucher for RF skin tightening with nano technology. I upgraded due to their recommendation for better results to have a session with both and tipped close to $ 50! After all that, I felt the after pics they took were altered a bit since I was suddenly tanner… and you can’t really measure stomach inches since you can suck it in etc. I tried to contact them several times and they would either not return calls or leave a message/​email about something else avoiding the real issue at hand which was that I spent over $ 350 with no results and was not about to spend another $ 800 for a package they offered me right after.
They told me it actually takes over 5 sessions to see real results which was originally never mentioned and 2 – 4 inches guaranteed. I even offered to advertise for them originally and was super excited but if it sounds too good to be true… The lady who originally worked on me, told me she was the owner but then said I had to talk to someone else which made no sense. Again the truth was at a distance along with customer service. Sad because I was willing to give them benefit of doubt and would have gladly worked something out had they seemed to care at all about proving they have a worthwhile product instead of concentrating on how much money they can squeeze out of each customer without much accountability.

Sam at the front desk deserves 5 stars for his personal attention, effort, and service. He has been such a good listener and problem solver… The 5 star rating is heavily weighted on Sam. Beverly Hills Plaza is lucky to have him. Thank you Sai for allowing Sam to fulfill my requests.
So far, my extended stay has been quite accommodating, with a friendly hotel staff. The parking in their garage structure is convenient too. They refill your coffee maker daily, offer turn down service (inconsistent), white crisp bedding, and offer the guests a comfy white bathrobe and white slippers to use. I enjoy their crystal dish filled with colorful taffy at the font desk inside their gorgeous marble lobby — nice added touch for my sweet tooth!
The rooms have a full kitchen or kitchenette — which is very convenient for cooking and storing food. The pool, lounge area, koi pond, exterior atrium setting, & gym are also fabulous amenities. The 24 hour security is wonderful for safety precautions.
The central location on Wilshire Blvd is very convenient access to Rodeo Dr, Century City, WeHo, Brentwood, Santa Monica.
Areas needing improvement:
1) Soundproof all the (paper thin) walls for more privacy and less disturbance to other guests.
2) Maid service should automatically refill toiletries daily, even if prior toiletries are still unused. This added touch conveys courtesy and excellent service. (Also explore upgrading the toiletries at the hotel)
3) Offer complimentary coffee service in lobby in morning, and fresh baked cookies or brownies in lobby for afternoon. These added warm touches go a long way for guests.
4) Offer easier wireless connection for guests, without needing to call IT service.
5) Offer music option thru the TV for guests to play music in rooms instead of watching tv.
TYVM for the wonderful service so far!

This is the only hotel in Beverly Hills where the staff is completely comfortable telling guests «No» repeatedly, regardless of what it is. No, we don’t serve that, No we don’t have that, No we can’t do that, etc. Not what I expected…

A very pleasant stay at the hotel. Very nice rooms and the room service and turn down service was excellent. Front desk and valet service was great too. They have a very beautiful koi pond too.

I recently just stayed at this hotel and can’t complain at all! I’m not sure if I got a good rate based on this time of the year but it was definitely cheaper than most places in Beverly Hills which surprised me for how nice it is. I’ll lay it out simple from my experience:
–PROS: Beautiful atmosphere, great location in the city, heated pool, adorable pond & waterfall, robes & slippers, clean kitchen area, good room service, I heard nothing but great things about their spa, friendly service and help carrying your bags to your room
–CONS: There’s only stairs if you stay on the west wing of it, the trays the room service came on weren’t so new, the room is just a tad dated compared to others, the bathroom is tiny, the walls are thin so you’ll hear conversation next door.
Overall I’d definitely recommend it, despite it’s little imperfections I enjoyed my stay!

This is a nice hotel for the rate you pay nightly as well as the area. I’ve stayed here two times and have had great experiences each time. The food is great and the staff is very friendly!
Between this hotel and the Beverly Hills Hotel 60 — I have found my West Hollywood go –to, s that are budget friendly and chic.
My partner and I had a king suite facing Wilshire and the pool and it was perfect. The suites are HUGE! There’s a living area, dining area, kitchen and balcony.
I can’t wait to come back to this place, it’s my home away from home!
Tip: always check out
for a good room rate instead of their website directly. You can usually save a few bucks!

I have stayed here many many many times and live the hotel and the atmosphere but the service is not good at all and I hate to admit it because the hotel is very nice and the valet guys are over the top but the reception people are not nice at all (not all of them).
I am amazed that the management or ownership of this hotel does not do mystery shopping.
I am very amazed.
I have left messages for the general
Manager of this hotel to complain and never a call back.
Sad situation.

Horrible customer service at the front desk. Took my mom for a weekend away and booked the PH. Had to trek up 6 flights of stairs, which was too much for my mom. Requested a room change due to that and the guy I dealt with at the front desk was actually rude! He seemed very bothered by my request, although there was no one else in the lobby that was checking in or needing any help.
To add to it they lied. Called ahead about their pet policy and they informed us that they have a strict «NO PET POLICY». Then while going through the lobby later in the day, what do I see… a dog. When I questioned the RUDE front desk guy, HE stated they make exceptions for certain guests.
In a nutshell; bad customer service, rooms are small, even the suites, 10.00 dollars a day for wifi. I was really disappointed in this hotel. Wouldn’t not recommend or stay here again.

Free parking on the street. Definitely no need to valet.
Nice hotel, great prices and very well kept. The rooms could use a revamp on the furniture and carpets to modernize it a bit, but they are still pretty clean.
The staff is friendly and the hotel is just very nice all around.

Let me start by saying that we have stayed here multiple times. Each and every time we have had a pleasant stay and have always been upgraded to a fabulous room. This visit has been the polar opposite of our previous stays. In addition we are checking out 3 days early and going elsewhere for the remainder of Grammy weekend.
We had reservations for Thursday through Monday this weekend. We had booked a room and requested 2 beds in the main building in our reservation comments section. We arrived to check in with very little time to get dolled up and off to our event. The front desk guy gave us our room key and we were headed up the elevator … The bellman informed us that the room we were in had only 1 bed and was in the next building over and up a maze of stairs.
We returned to the front desk to clear up the misunderstanding mentioning to him that we had requested two beds and a room close to the lobby in our comments. He responded by offering us a new room for $ 100 more! We informed him that we had always had two beds and wasn’t aware of any additional fee to do so. He said that to get two beds we would have to upgrade and pay the surcharge… period the end. Honestly we didn’t have any time to deal with this situation at the moment (we were already running late) so we asked them to try to find us the room we needed and to move our things. They agreed to do that.
We returned to the hotel at a very late hour. We checked in with the front desk and they knew nothing about our room being changed. As if the conversation never happened (it was a different guy now, but I would think that the message would have been passed along). We went to bed (with one of us on the floor).
Woke up and headed back down to speak with a manager. The assistant manager Khali came to speak with us. She had the perfect smile and had already done her research before speaking with us. She sat down and heard our story and informed us that she was aware of our previous stays and that each and every time we had been given a «random upgrade» which she stated is a normal occurrence, but not automatic. She said that because of The Grammys week the hotel was fully booked so the upgrade was not possible. There was a room available if we wanted to pay more. I’m confused … Is it booked or not?
I am not trying to say that I am somebody of any importance … Other than the fact that we are loyal return customers. I would like to think that them knowing this, they would want to take a little extra care of customers who have been here and will obviously continue to stay here with or without The Grammys. I guess our business only matters during the slow season.