Clean

In my 20+ years of going to salons to get my hair done this was by far the worst experience ever. I bought a hair cut on Groupon for my boyfriend to get a haircut and I went to the appointment with him. I thought Rob did a decent job so I discussed my hair and my need to color my roots every 3 weeks. I thought wow he’s only $ 59 for color, why not. So I gave him a try. Big mistake. First of all, he’s no color expert like he sold himself to be. Also, when you color at the roots one inch apart for gray you’re more than likely to have issues. He said it’s me, my hair just didn’t take. It’s never happened in over 20 years of getting my hair colored. He was so busy talking about his poliitcal agenda and watching himself talk in the mirror my hair was far from the priority. On top of the crappy service he asked me how much I paid at my previous salon. He then had the nerve to increase the price. He said the toner and blowdry were extra for a total of $ 127, $ 16 more than I was use to paying. I’m fine paying for a toner and blowdry if you tell me it’s extra beforehand. Not cool to just do it and then tell the client afterwards. So I had to book a re-​do. What a nightmare that was. I’m very busy with my job and trying to clear my schedule was a challenge. I had to reschedule which didn’t sit well with him. I was happy to pay for him time even though he did a crappy job but I know he has to make a living. When I made my next appointment. The only way to book appointments with him is online on his website. He was so upset that I booked an available appointment 3 hours before on the same day. He said his clients usually text him. How was I suppose to know that? He said he couldn’t see me because it was Passover. Why he didn’t block out the time is beyond me and why I was treated I like did something wrong was completely inappropriate. So I ended up booking another appointment about a week later because he was out of town as usual. As soon as I get there he looks and me and rolls his eyes while continuing to cut a clients hair. I waited over 45 minutes passed my appointment time then he finally calls me in. As soon as I sit down he said he didn’t have time to do my hair. Such unacceptable service. I left and will never go back. I’m now back at my previous hairdresser who I appreciate even more. This happend over a month ago. I told myself I wouldn’t write a review right away so I would calm down first. I’m calm now but would not want anyone to subject themselves to his rude self righteous behavior. Stay far away from Robert Carnival. You’ll thank me later.

I booked an appointment with Mr. Carnaval yesterday for 7:30 pm via his website. He responded via email informing me that he could not keep the appointment since there was a three hour gap between my appointment and his last one. So, then he asked me to text him to schedule a time for Saturday. I do so. He gave me a time of 10:15 am. I said ok, and then he immediately responded that he meant 11:15 am. I still said ok. One hour later, I received an email confirmation that my appointment was at 10:30 am. I text him to ask whether this was incorrect. I received absolutely no response. Today, I arrived at the parking lot at exactly 11:15 am. At that point, I texted him that I am parking and will be over soon. I arrived at his space in Salon Republic at 11:17 am. I find that he is cutting someone else’s hair, so I sit in a chair outside his space waiting for him to finish. He finishes at 11:50 am, which is very late after my appointment. But I figured he was late with the last appointment and was backed up (as has had happened with him on my last two appointments). At which point, he walks out of his space and says hi to me. He returns with another client to begin a new haircut, at which point, I voice my displeasure at being skipped over. Rather than apologizing or trying to understand what happened, he asked why I didn’t say «hi» or introduce my self upon arrival (even though he had seen me the entire time he was cutting someone else’s hair). He sits me down for a quick haircut, and seemed confused by my displeasure. He asks me why I’m upset and I explain to him that I’ve been waiting and taking into account his rescheduling with me and then correct email confirmation and then starting an appointment because I was two minutes late… I would’ve thought the reason for my displeasure would be self-evident…apparently not. He offers a half-​hearted apology but then asks again «so you don’t introduce yourself when you show up somewhere?» Implying that this was required even though I had a confirmed appointment with him and showed up two minutes after that confirmed appointment (which had been rescheduled twice at this point by him). After finishing my hair, I receive a text message from him stating: «You have now been blocked by my software. Take care. I do this because I enjoy it. Not for the $$.» This last text message broke the camel’s back, and obligated me to write this post. I have never been treated so poorly in my eight years in LA by any stylist and frankly by anyone in a service-​based industry. To think that I was implying that he needed my money was beyond insulting, and his inability to recognize how inappropriate his treatment of a client had been… is simply beyond belief. He may be a good hair stylist, but treatment of his clients is beyond poor. Always late, and then when he is clearly in the wrong, instead of admitting it… he blames the client. Utterly absurd. I would never recommend anyone go to him for a haircut with such a surfeit of quality stylists available in Westside LA.

Rob C. Is BACK! This talented man has finally opened his spot in Beverly Hills! Located at Salon Republic building and his room is #11. This new spot exudes Rob. Charming yet hip and very clean! We collaborated on my hair and it came out better than I had imagined. I’ll be seeing Rob exclusively now… Make you’re appt. quick! He’s like a tasty chile pepper! EVERYONES GONNA WANNA TAKE A BITE AND GO BACK FOR MORE!
~ THANK YOU AGAIN darling! See you next month!