GEARYS Beverly Hills

The Geary’s staff is truly amazing. Textbook customer service. They are knowledgeable, discrete, generous with their time and don’t pressure sell you. Their selections of crystal particularly Baccarat is impressive. But they carry several of the best manufactures. What they don’t have they can get quickly. I have also purchased several watches from them. They can and do negotiate slightly and ever so politely. The watch service tech Mario is an amazing asset for that store! I have dropped off several watches for Mario to calibrate and or overhaul. He used to work at Rolex Beverly Hills. Way to go Geary’s for grabbing him! It is always a pleasure to visit that store.

Geary’s doesn’t have the best return policy. In fact, all sales are final. Engraving is complimentary and so is cleaning. Engraving takes two days.
My daughter and I always park on Brighton when we go to Beverly Hills because it has 2 hour free parking as opposed to 90 minutes. We stopped at Cartier first, but decided that we should stop here. Geary’s has Rolex on one side and Patek on the other side.
We were warmly greeted by Sylva, an older lady with dark hair. She was very helpful. Geary’s has a wide selection of Rolex watches, including the latest models. We even received water bottles while we were waiting. Be prepared to spend about an hour here as the process of removing links, and stickers (there are many of them).

Geary’s has been a place I would spend many weekends back in the late 80’s early 90’s with Mom as she loved the beauty of French porcelain and Baccarat crystals. Growing up I learned a lot about the finer things in life inside this store and consider this retailer the beginning of all that I appreciate in luxury goods. Many a conversations began here and my love affair for the art of high end craftsmanship and authentic imports. I remember carrying every latest catalog in my purse, holding on to the dream of owning fine jewelry and Lalique crystals someday.
I never knew what a «wedding registry» was until Geary’s.
Beautiful lit cabinets of fine china and tables of fine silver seemed endless. The time I spent in here helping Mom choose the perfect wedding gift was priceless.
Last December 2014 I was strolling Beverly Hills with my girlfriend and took a peek inside the store with their wonderful, classic holiday decorations and champagne in a tray held by a beautiful sales rep. It brought back nostalgic feelings all over again and continues to represent a dream that is timeless and nothing impossible to attain.
If you’ve got an exquisite taste for gift giving or money to splurge to celebrate all that is YOU, come to Geary’s of Beverly Hills and I’m sure you’ll fall in love with something wonderful. They have smaller items under $ 100 bet you didn’t know that? Something for everyone. :)

The Beverly Hills location on rodeo Drive has horrible customer service skills the lady that answers the telephone has no common courtesy or ethics she does not like to help you over the telephone the workers promise to deliver something and it’s never delivered on time as they have requested I spend over thousands and thousands and regretfully I will not be returning here I advise everyone to make sure to take care of everything that you need to take care of in the store before you walk out because they will never keep their promise as they should.

I love shopping here for gifts, especailly wedding! lots of crystals to choose from!

Rolex or Beverly Hills. It’s a very nice place with top notch service. I bought my submariner here.

The staff at Gearys is really incredible, they know a lot about everything and are willing to show a particular item and chat about it for a while. If you are going to Gearys and know what it is, you probably already know that these are not reasonable prices for reasonable people. I truly considered buying a $ 380 Herend Pug and I had to stop myself…

Best costumer service! I found the piece of my plates collection here. Thank you for the smooth transaction but why it takes a long time before I got this high end piece to arrive in my office? Loveeee the watch (submariner) but heavy. Anyway. Thank you I’ll be back for the rest of my plates collection soon.

Jonathan is my guy. He is very much a Rolex expert. Staff was kind, security guard had a little bling on him too.
Overall, great selection, but most of all, Jonathan was patient while I kept going back and forth on one versus the other.

I stopped in here recently looking specifically for a specific barware item for myself, not as a gift. I was dressed in business clothes. My first visit to the store. I was frankly surprised by the lack of customer attention. I had expected something far above what I experienced. After entering the store, with no approach by any staff, I had to initiate contact with a staff member to ask where to find barware. I was directed to the upper level. Once I was up there, I walked around for a lengthy time, actually doing a full circuit of the upper level, and two trips around the specific section with barware, looking at options. Passed several sales people at desks/​computers, not a one ever engaged me or asked if I needed help. I was finally approached by a gentleman who was clearly not sales staff, but a manager who appeared to be taking inventory or other notes on stock in the displays. Only upon his initiating contact did I get any help. Of course I could have asked any of the sales people at their desks, but I found it quite odd that I seemed invisible to them, so I actually thought «let’s see how long this goes on, as I am ready to walk out if this is their standard of customer interaction». After being served upstairs, and not finding exactly what I was looking for, I went downstairs and was headed out when I noticed more barware in a corner of the first floor area. Thought it odd that the sales person upstairs made no mention of this separate display with items not seen upstairs. Essentially, stumbled on this downstairs display on my own. Voila, there was the item I wanted behind the locked display. But again, no sales staff approached or offered assistance. By chance, the management gentleman who helped me in the upstairs area was now on the first floor, so I approached him to ask for help again. He located a sales person who helped me complete the purchase. Happy to have found what I went in looking for, but truly amazed by the total lack of customer engagement by essentially the entire floor sales staff. I can’t imagine feeling any compulsion to return. I had really been looking forward to finally getting in this store after years of seeing their ads and knowing about them. I had hoped for a very pleasant shopping experience. I did find what I had gone in looking for, but the overall experience was really disappointing.

Gearys always deliver anything i want my watch to be and to look! Amazing staff, amazing service! High Five!

Fooled into going here to take advantage of their March sale. Ton’s of grannies fighting over the crystal and china. Folks grabbing boxes of merchandise.
I saw nothing remotely close to «something needing a new home»!
Free parking was the highlight of this trip.

I love this store! If you are ever in the market for a gift, this is the place to go… you can find anything from a watch, to a frame or even something small and sweet like an ornament. The sales associates are very friendly and attentive and are always helpful to assist in finding the perfect gift for that special someone! I always enjoy going in during Christmas just to see their beautiful tree. They have the best watch collection… always love to check out their fabulous selection!

I go to this store for 3 reasons: silverware, silver frames, and candlesticks. There use to be better stores for these items but they all seemed to fade away after the 90’s. When you walk in, you kind of get the vibe your grandma would shop here but after awhile, you’ll find a few things that even you like.
If I need anyone’s help, I go upstairs. Even if the item I want is elsewhere in the store. The people on the first floor seem to be non-​existent or hate helping customers. I also appreciate that they keep record and do printouts of all your purchases. It has helped me SO MUCH if I’m replacing something broken or looking to complete a collection.
Oh, and they do boxes and bows if your item is a gift. If you request this, they will take longer than you think they should.

Horrible customer service. Have spent thousands there to buy two rolex watches. All I gotta say is good luck trying to get an appraisal within the first week of your purchase. Impossible!!! Also the century city location is even worse. They’re not mean people — just stupid and powerless when it comes to getting you an appraisal. Took a month ½ to get the appraisal. Spoke to the manager and what a disappointment. The guy sounded like a broken record. Won’t make another purchase there ever again or even get my watch serviced there.

Lemme just say this store is not my cup of tea but I can admire it as I was here on an errand for my boss.
IT’S TRES EXPENSIVE STORE FULL OF FANCY DISHES, SILVER, JEWELRY AND ANYTHING BREAKABLE.
If you can have your registry here, consider yourself pretty fucking awesomely well off.

Every time I have been to Geary’s we have had excellent service. I always stop in here when we go to Rodeo Drive to get my watch cleaned (since we bought it here), and I swear they remember us by name. It seems unimaginable, especially at a place so busy & seemingly pretentious… but its true. When we make another expensive watch purchase, I would go nowhere else. Thanks Gearys!

It’s a beautiful store, but I’m sorry to say the registry service at Gearys has been terrible. We decided to register at Gearys for some of our gifts in part to support local business, but mainly because our expectations were that the customer service would be top shelf — unfortunately that has not been our experience. My wife and I got married in August of 2007 and we have been calling them ever since to get them to deliver items that our guests purchased for us. We’re down to 2 items left that have been purchased and not delivered so hopefully we’ll get them before our 1 year old goes to college.

You really can’t expect anything less than 5 star service from a place that sells high end jewelry and crystal so expensive that they need a full time security guard.
I was wearing a t-​shirt, jeans, hoodie sweater and sneakers (worn, not the designer kind) when I walked in before Valentine’s Day. The hubby deserved a nice watch. I was going to see to it that he got one.
I knew exactly what I wanted and looked around for a little bit before someone walked over to help me. She was polite and friendly, and I didn’t get the feeling like I was being judged. After all, this is around the corner from where Pretty Woman Julia Roberts/​Vivian got to say, «You people work on commission, right? … Big mistake! Big! Huge! I have to go shopping now…»
So it took a little while because it was my first time buying something there (and the first time I’ve ever been giddy about spending, like, a small fortune). It was neatly wrapped up and presented and everyone was very kind. I would go back here in a heartbeat if I ever needed /​wanted something else I really can’t afford to buy.

Can’t stand this store! I’m one of those people who firmly believes you do not need to wear Prada to get help while shopping in a store. Many a time I have entered stores in Beverly Hills wearing my gym clothes lol… and people have always offered assistance. I know my brands and I ask questions so perhaps that is a benefit, who knows. I went to Geary’s upon my grandmother’s suggestion to purchase a wedding gift for a relative. I wandered the store for a good 15 mins (while about 8 or so staff members eyeballed me but didn’t lift a finger or offer a word. Finally I had to approach a woman about a crystal bowl… I was looking for something in the $ 100 range. She informed me it was «out of stock» after looking me up and down… she then ushered me to the back of the store to a small shelf of itmes at which time she said, «these things will be more in your budget.» Hmmmf. Soooo… I studied the trinkets and inquired about three or four different items to which she continually replied, «It’s out of stock.» I then decided on a $ 225 pair of crystal oil lamp candles that I KNEW was in stock because I had the box in hand. The same lady looked at me with a snarl and said, «Those are FAR outside of your price range.» I told her I was keely aware of how much they were on account of the giant tag on the friggin’ box! Anyway… I ended up purchasing said candles from another associate, who although pleasant, was still pretentious. She only smiled at me once I handed over the plastic! DO NOT GO here unless feeling like a snob is your desire… there are plenty of other upscale joints at which you can shop for a splendid gift.