Hugo Boss

Tried to have my sunglasses fixed here but of course, I received the typical Beverly Hills welcome… Rude! It goes without saying that 90 210 is supposed to be upscale and classy when it comes to customer service but in fact I’ve come to know it as «im so much better than you and if you don’t have a birkin bag… I’m just gonna treat you really badly» I get that you rodeo drive employees are all from Kentucky trying to get on TV in LA but guess what. You’re living in a one bedroom apartment in Weho, you’re not the prince/​princess of Abu Dhabi! Stop acting like customers who don’t seem to be DRIPPING in diamonds, are people that deserve poor service!

Ryan is legit. Extremely helpful, polite and a pleasure to spend money with. In spite of a potentially disastrous situation, Ryan got me a suit roped in two tailors and will have my suit done for me in 24 hours… And get this, Boss even covered the tailor cost…
Awesome experience. Thanks Ryan!

Purchased a suit for my brother to wear for my wedding here. Trevor, the salesperson was extremely knowledgeable and helpful. We didn’t go to a department store because we wanted the personal attention that boutiques offer so we stopped by Hugo Boss, Theory and Armani on Rodeo Dr.
Obviously Armani suits looked the best but they were way out of our budget. Armani’s customer service was impeccable though. My brother and I are definitely people that can’t afford Armani but they still treated us with the utmost respect. However when I saw that the suits ranged around 3,600 we ran out and went to Hugo Boss.
We found a suit that we liked that was $ 800. Trevor recommended this particular cut because my brother has big arms and chest but a thin waist. The suit looked decent on him but I wanted to stop by one more store before committing, so we walked over to Theory.
Theory sells their suit pieces separately so they actually ended up costing more than the Hugo Boss suit. The salesperson was also an idiot. My brother tried on a dark grey suit top and requested the salesperson to find him the bottom piece that matched. She brought out light grey colored pants instead – shows how little she was paying attention to the customer. Theory only hems the pants length and doesn’t have an onsite tailor so I figured with the cost of the suit and alteration, it would cost way more than Hugo Boss so we walked back on over.
I love that Hugo Boss offers free tailoring onsite. When my brother initially tried on the suit, I thought it just looked good. But after the tailor worked his magic, the suit looked so amazing and I was completely blown away!
I talked to the store manager and she said that this Hugo Boss on Rodeo is a corporate store and not a franchise store so they really make the effort to provide the best customer service possible to please Germany.
If you’re looking to purchase a suit in the $ 800-​$ 1000 range, I definitely recommend this location!

Came in here today to look at some clothes for hubby. Clothes were very stylish, hip and edgy. Was one my lunch break so couldn’t stay long but will definitely be back. All the employees were very nice and helpful. Would recommend this place if you wanna find something for your Hunny and not have to worry about whether he will like it or not. ;-)

upscale feel the minute you enter… quiet…staff is very polite and helpful… yes pricey but you pay for the quality… like the men’s cologne line a lot…

Totally disappointed in Hugo Boss’s quality in their watches and their warranty… go to Thailand, barely dipped in the ocean on the beach and watch fogged up and died… got back to U.S. and send to their warranty dept at Parsecent and they said they will not warranty it when I have had the watch less then 2 years and never opened up the watch as they claim the watch was, thus water got into the body and/​or was due to the humid weather… REALLY? They said the humid weather will cause watch to fog up and die in what is suppose to be a Hugo Boss quality brand, are you serious? 533.26 down the toilet!!! And want another 400.00 or so to fix it… What a JOKE of a watch they make!
Have a Tag watch and others and have gone swimming, snorkling and etc. and never have an issue with it at all… I was a HUGE Hugo Boss fan up to now, terrible service and terrible product here! So disappointed and frustrated!!! Sigh…

I’m a fairly thin guy with broad shoulders — who would’ve thought it’d be so difficult to get a suit here? After trying on several sizes and types, it was obvious the cuts weren’t working. I was told to look for a suit up the street at another place — where I had just come from, and had gone back to. 3 stars for good customer service though!

I’ve debated writing this review for some while, and after a recent inquiry from a friend, I decided it was time. There is a link below that will go to the remainder of the review. It was too lengthy to post here. You can also just read it, in its entirety there:
In October 2011, I needed a black suit for a special event. It was a big moment for me, and I had saved some money for a nice suit and my tailor (Marina at First Class Tailors) recommended that I should look into HUGO BOSS if I had the cash. She said they would compliment my body type a lot. I knew they sold some HUGO BOSS suits in some of the stores at the SANTA MONICA PLACE, but after googling, I thought I’d pop into HUGO BOSS on Rodeo to make it truly special.
I realize that HUGO BOSS isn’t the fanciest of suits I could get, but it would surely be the best suit in my wardrobe and certainly the most expensive one I would come to own.
After reading some reviews, and knowing how, «cool» it would be to hit rodeo to get a suit, I was pretty excited. I found myself wondering if I’d be served champagne, like some of the ballers, LOL
I called and Anthony picked up the phone and I after a short chat, he had my size and said he’d have some options waiting for when I got there. AWESOME.
I walked in, and he instantly knew who I was, and we started to make our way into the store to look at some suits. He showed me one immediately that I loved. We tried on some others, but the first one was IT! He was great and really knew how to achieve the look I was going for. I’d be using it for a world première of a film I worked on, and I simply wanted to look sharp. Anthony, helped suggest some tailoring that would really make the suit look sharp.
As I was walking around, I set eyes on a blue suit and it looked amazing. I told Anthony, I definitely wanted to black one for my event, but I was really considering coming back for the blue suit.
By this point, I felt like Anthony was someone I was coming to for years. He made this experience feel very personal and I felt like a million bucks, regardless of what I was wearing. He told me not to worry, that I should think about it and he would even take my number to let me know if it is close to selling out, OR if the suit was going to be placed on sale. He also told me that now that I was one of his clients, he would save my size and info and notify me of any new releases or good sales. He mentioned that they are not advertised, but they just reach out to their clients on their own. AMAZING! THIS is the reason I didn’t just roll into MACY’s to get the same suit! I felt like I’d found my connection to HUGO BOSS and I’d forever do business there and with Anthony!
He pulled some strings to help me get the suit a few days before my event, so we could try it on and had peace of mind, that I’d be ready with time to spare for my event.
REVIEW CONTINUED:

Some nice clothes, generally a bit too boring, however I found an amazing all sequined black dinner jacket which was much more expensive at CHANEL and also found a great 3 piece suit under $ 2k, some good items at reasonable prices. See Michael if you go.

You don’t have to be born with good looks, to look good.
You just need to shop at places like this.
Just got a new suite, and set up here. It looked awesome, now I look awesome.
Great service, they will make sure you find what you need and get everything tailored for you.

I love this store. The staff are knowledgeable and friendly, and they have a wonderful selection of women’s clothes, which is great. I love Hugo Boss women’s clothes, but it’s a bit hard to find a good range, as even their boutique in South Coast only offers men’s clothes.
Also love the open airy entrance.

Love the way the mens suits look, but don’t bother coming in for any items for women. The selection is poor.

Best service on Rodeo Drive. Marcello is the guy to ask for. He has amazing taste and has helped me many times pick out perfect gifts for my husband.

I took off a star because lately very few of their articles are even made in Italy. I’ve seen «made in Slovakia, Romania, Bulgaria, Poland and China.» It’s not even like they just have one place where they produce their clothes.
It is not a problem in itself except that it is when sizes are inconsistent as is quality. The prices however remain as high as other brands with superior quality.
I cannot give Hugo Boss three stars but I would have given 3.5 stars because comparing the brand to what it was years ago, they have cut a lot of corners that are visible to the customer.
You can still find nice sweaters and shirts but I don’t go here for my suits anymore (although I used to and used to love it). I wouldn’t buy my shoes here either. I got one pair and the sole started to «peel» off when it rained one day.
I guess if you like the designs, come here for the articles that don’t «take a beating» because they quality may not hold.
Still, the designs are nice but I would like to see them put a little more of the profit margin into increasing product quality.

their women’s line SUX&therefore they only get 3 stars at best from me… but their men’s line (only the red line tho) rocks. it’s not as flashy as dolce&gabbana but it’s still more stylish than ur usual armani… just enough to demand what they do in price. with higher labels, there’s not that much a difference in price, so to me every man should own a few really solid hugo boss (red line) bottoned-​down shirts…&maybe a velvet blazer.

I visited this store with a friend who asked me to help him select a suit. Surprisingly, the price was fairly reasonable considering the other suits we had seen at Burberry, Nordstrom and Sak’s Fifth. When compared to the more expensive suits in the department stores, the Hugo Boss suit looks just as good. The quality of the material and fit is unparralled when considering the lower price. The suits we looked at were between $ 800 to $ 1,300. The style seems to fit better for persons who are slim and fit. I was also impressed by the sales who were very professional and courteous. Overall,
Pros:
* Tailoring — The suit presents a very streamlined look. The pants are also a little leaners.
* Fabric — Great color, the material is light weight.
* Construction — The shoulders of Boss suits aren’t as stiff, compared to typical American suits. BTW, these suits are all made in the USA. The suit is readily usable for business occasions. Moreover, with its modern tailoring, it can be used for going out and just wearing a nice shirt without a tie.
Cons:
* I found that certain fabrics tend to get wrinkles easily, but once you hang them up, they straighten out quickly.
* The suit and typical Boss clothes do not fit guys who are fat or have a big belly.

i’ve been there alot. actually i’m their customer for a long time and i’ve been happy everytime i purchased there. good service, good quality, good salespersons. as far as price their merchandise is pricey but it’s worth it. thank you anyways

Everyone has their vices, typically mine linger around sugar, and cream.
However, an even more dangerous vice for me is hugo boss. I can’t go into this store without spending at least 500 dollars. If you look in my small closet 75% of my clothing is hugo boss… it fits me better than any other companies clothing i’ve tried on.
The sales people are always helpful, they some how remember my name so that I feel even more comfortable… argh. Damn you hugo boss, stop making clothes that look great on me… your taking all my money.
While their shirts, jackets, and shoes are great, I wouldn’t recommend their jeans they fall apart too quickly.

My search for my hubby’s tie pretty much started and ended in this location.
Great selection of clothes and great ties and most of all, awesome and friendly salespeople. I was helped by the gentleman upstairs who has lots of experience with menswear. I told him what the tie was for, and he helped me find the perfect one.
This was the first store I walked in, and I did look in other stores afterwards, and that only proved that the tie I got was perfect. =) Thank you!

I was trying to buy something for my husband one morning after my haircut since he’s a fan of Hugo Boss and they were having some sort of sale. The gentleman upstairs was very patient in helping me find the right present, especially since I had no idea what I really wanted to buy. Actually, all the male sales staff upstairs were very helpful and friendly compared to the female sales staff downstairs. No idea why.