IWC

Don’t go here. I have a Portuguese which has broken (literally stopped entirely) two times. Surprise surprise it happened just a couple months after the watch went out of warranty (both times since you get a maintenance warranty when they do repairs).
The first time I had to pay $ 400 to get it fixed. The second time I had to pay $ 715! Feels like a printer cartridge scheme to keep you coming back for more.
Also it was supposed to take 6 weeks to get it fixed and it ended up taking 3 months and that was only after I chased them for two weeks just to get an update.
I wouldn’t care that much if this were a timex but when you pay $ 5000+ for a watch there should be good customer service and a solid warranty behind it.
After all of this when I picked up my watch they had the nerve to try and sell me a new strap for an additional $ 400 and give me a catalogue to buy another watch.
If you are looking for a solid watch either pay a few bucks more and get a Rolex or pay a few bucks less and get an Omega which is one of the most reliable and best customer service.
Unreliable watches with an up sell for «maintenance.» Terrible customer service and long delays.

You couldn’t ask for a better experience. They know everything from A to Z about their watches, and they’re incredibly well connected both on the sales side and the service side.
I have an extensive collection of watches, many of them IWC’s, and I can tell you, nobody compares. I literally came in just to service a couple of old Porsche Design IWC’s, and before you know it, I left with a new Portuguese.
Lol, maybe there is such a thing as too good?

They were very patient with me although I couldn’t choose between several watches for an hour. I was there long enough to see Larry King walk in behind me to have his IWC watch maintenanced. I even came back to this store twice after visiting other watch dealers on Rodeo. lol. Hey, when you spend this much on a watch I’m allowed to take my time. I ended up getting the Portuguese with auto movement and I love it. It’s a timeless piece with oversized face, heavy, thick and goes perfect with everything. I’ll take it with me to my grave. lol. Had a great experience here and keep in mind this is the place to buy your IWC watch because it’s the only IWC-​owned store in North America. There are other certified dealers out there but I’ve also seen some unbelievable fakes from China. Can’t trust anyone these days in this economy. lol. Buy legit!

The ONLY place to get the best value and service. Hoa and Gregory helped me select my IWC and took care of me when I needed service… ASAP! Unreal! :) AWESOME! Will def. be going back there!!!