MS Appliance Service

They’ll show up, pretend to fix something, and take off in 60 seconds. These are not legitimate people running a legitimate business.
Don’t use them under any circumstances.

Would you let this repairman in your home? This guy refused to show ID or License. He arrived in station wagon, no name tag, no uniform, spitting on the property areas. All to repair my ice maker? Additionally, American Home shield the insurers advised me that I will still have to pay the 75.00 visit charge. This MS Appliance repair co. Is out of the Leage. No respect for your family safety. Totally unprofessional, with all that’s going on these days. This Co. Can’t touch any of my appliances. And definatly not inside my refrigerator. Sorry Charlie.

Worst company ever!!! They came out today to fix my microwave. It had been sparking and the front door was cracked. The repairman told AHS that nothing was wrong with it and that we broke the front door by hitting it with something. He took pictures which he never turned in. They would clearly see the burn marks inside the microwave and that the crack is not our fault. This company is terrible. After doing some research we figured out that this is the same company that also came out a couple years ago to fix my washer and broke it worse than it was. The end result after 2 months of aggravation was that AHS replaced the washer. Don’t use them.

Yet another arrogant technician. I had them out for a second opinion on whether the wheels on my refrigerator were broken since my new hardwood floor got seriously marred when the refrigerator was pulled out from the wall to fix a problem. The technicians only job was to check the wheels. Rather then pull the refrigerator out and see how it rolled, he suck a flash light down near the front wheels and declared them OK. He may have rolled then ½ inch. When I asked him to please pull the refrigerator out all the way so someone could get into the back, as is would be needed for repairs, he refused, saying «I don’t have to do that.» I told him that since the floor damage done after the refrigerator was all the way out, it makes sense to me to pull the refrigerator out all the way and see if the wheels are still working. He again refused, and just left.
Like so many of the appliance repair people that AHS uses, these guys are way down on the list of competence and customer service. Check out the reviews below and on Google.

do not use this company. the service guy (would not give me his name) was rude and very unprofessional.
I asked him questions about my microwave and he was not forthcoming with any information. he appeared irritated that i was asking.
i’m rating (one star) only because i have to!!!
Update: I was able to find out the technician’s name is Mark.

I have an AHS warranty and needed my dishwasher repaired. They gave the task to MS Appliance to complete.
The first visit from MS Appliance, they inspected my dishwasher to determine the necessary repair work.
The second visit from MS Appliance was to replace the defective part.
The dishwasher works but for whatever reason, after each visit our garbage disposal became inoperable. After unplugging the electrical plug for the garbage disposal multiple times as well as resetting the switch on the circuit breaker, we eventually got the garbage disposal to work.
We requested MS Appliance to come back to somehow determine if their actions may have directly or indirectly affected the power to the garbage disposal. I’m not an electrician or plumber, but troubleshooting a problem is universal.
Well, the technician from MS Appliance came and was extremely rude and confrontational to us. The entire visit appears to have been a nuisance him. He neither listened with the intent to assure us that his workmanship was sound, nor was he even remotely empathetic to the our experience with an inoperable garbage disposal (after the second visit, our garbage disposal was inoperable for 4 days; you can only imagine what it is like to have a really slow drain with food particles floating around).
I don’t expect a technician to be jovial, but if you are servicing a customer in their own home, be at least professionally cordial. Don’t give off body language that you rather have a dental root canal without anesthesia than to help me understand your repair process.
From this point forward, if we ever require any warranty service through AHS, I will make my request known that I do not want MS Appliance to make the repairs. I would rather drop my coverage and go to their competitors before I allow MS Appliance to step foot in my house.

I have used MS Appliance thru AHS since 2005 and have been very happy. Edward is very nice & helpful !

We were assigned MS Appliance by our home warranty company and I was quite apprehensive after reading the reviews here on Unilocal.This morning Eugene from MS Appliance Service came to fix several problems we were having with our fridge (leaking, ice machine not working and light not working). He came well within the time frame given and was in and out and all of our issues are fixed.

These guys not only don’t pick up their phone but they are totally incomepetent and running a business out of a residential apartment…
After a month they brought us a new part for our oven which is not compatible with our electrical system in the home… Essentially we now have to pay an electrician and come out to install the proper voltage requirements. They basically made it worse. Before I had a broken oven. Now I have an oven that isn’t set up to run with our electrical system and now have to pay an electrician…
Is this a joke. Look at these reviews. These guys suck ass. How does AHS contract them.
May have to take these dudes to Judge Judy.

Connected with this company through my home insurance, which I am no longer with. I agree with Susan E., that Oleg is a nice guy. The first consultation was quick and they came the next week to fix half the problem with my range stove top. The other half (stove vent) needed specific parts ordered. All this was last October of 2013. It is now July of 2014. I’ve called my old home insurance and MS directly; they have come 5 times to remeasure and look at the part they needed 3 months ago.
I think they pushed me off to the side since I am no longer a member. BUT, that shouldn’t matter. It was a job they were obligated to finish by contract when I was with my home insurance. Will not be calling them after this job. Waste of my time.

Horrible service and very rude people. American home shield send them twice once to install a dishwasher and next to fix a cook top. When installing they won’t listen about any questions, left the trash there (said they are not required to throw it despite AHS saying I have disposal coverage), left the old dishwasher on street (I had to call AHS to have them pick it up after 3 days). For the cook top repair, said water went in and when I asked cab they drain it, the guy rudely replied no and asked him whether I will pay the service fee. When I pushed him on fixing it, he just walked out of house.
Never hire these people. If AHS schedules t them, ask them to change.

Took them 2 weeks to get the part for the microwave. The were very rushed and left the microwave door misaligned and refused to fix it. They claimed it was like that before. I had to use another company to fix the door.

Terrible company. AHS sent them out to look at my dryer that was running so loud that it made it difficult to speak on the phone 3 rooms away. The guy at first said there was nothing wrong and then said it was «maybe a little noisy.» The dryer was 40 years old and falling apart and I pointed that out to him so he reluctantly wrote down «loose screws». After I ran it on the phone for an AHS rep to hear, they sent a work order for them MS to come out again and notified me MS would be calling. MS never called and when I called them, they said they never got the paperwork. When I called AHS back, it turns out MS now said the dryer was noisy and it was because of the «loose screws.» Which had nothing to do with the noise; he only wrote it down because I was pointing out how the machine was falling apart after four decades of use. AHS called me saying MS was on hold and we could both explain the situation but MS had hung up and AHS couldn’t get them back on the phone for the rest of the day. I don’t know if they can’t diagnose or fix dryers or if they just don’t feel like bothering but I would never use this company and I would insist AHS send a different contractor in the future.
I’d recommend anyone do the same unless they like wasting time and money.

I have had this company attend the repair of a Viking fridge, they have been to my home 4 times in one month as a contractor to American Home Shield. After 4 visits they still are unable to repair the fridge, promising each time that the fridge was 100% functional. I can not recommend the services of this company, and if American Home Shield contract them to repair, I would strongly suggest you ask for another repair company.

Called American Home Shield for a problem with the dryer. MS Appliance Service called me right away and scheduled a same day service call. Oleg arrived and was very professional, courteous with a genuine desire to help. He fixed my problem in 30 minutes. Need a hand, call Oleg!

This is the company assigned by American Home Shield to fix my stove after the first company assigned was not able to fix it. The first company’s (Active Appliance) technician spent an hour trying to fix the ingnitors. Oleg showed up on time looking very professional and after 5 minutes of tinkering around diagnosed a faulty spark module. He was done in twenty minutes total and my stove was fixed.