Pet Food Express

I took my Australian Shepherd for her first time and she loved it. She loved the treats especially she couldn’t wait to get home and eat some of her delicious peanut butter cakes

Molly LOVED the peanut butter cake perfect size for my 1 year old pug Molly, her friend Leia (4 month old French bulldog) and my 10 year old dog! They all got little pieces of cake but because they had enough food/​treats during Molly’s celebration. I would definitely recommend to everyone!

My husband and I came to Pet Food Express the day after we got our puppy, knowing very little about what supplies & food we needed to best care for her. We were greeted by an employee at the front upon walking in & simply put, his service was outstanding. He walked us through each aisle, giving us the individual attention that we really needed. Along with giving us tips about what to buy, he offered valuable tips on how to train our puppy.
We’ve been back several times in the past weeks and each time our experience has been beyond phenomenal. The best perks about this place are: –friendly & extremely knowledgeable employees
–free parking (!)
–pet wash area in the back
–a large variety of supplies
–the cutest pet bakery with treats/​cakes
We will definitely be back whenever we are in need of supplies or food!

This place is like the Beverly Hills of pet land! (Located in BH too!) Came in to buy some toys and food for my Scottish fold. I walked in and was in awe of such organization and space. There were cat trees to luxuriously designed! (Note: seriously, like cat trees that would make great furniture, they actually have modern designed cat trees). I can tell that the employees really love animals from their knowledge when customers ask for help. I will be coming back!

This is the only pet store I have found in west LA that keeps the raw meat (Stella and chewy) frozen without freezer burn! Thank you!

Pet Food Express in Beverly Hills is PHENOMENAL!
My wife and I went straight here after adopting our first cat. And we had done some reading but definitely needed a bit of guidance with regards to food, toys, etc.
The staff is VERY friendly, helpful and knowledgable. Daniel, the employee that helped us, he’s particularly great.
As a result of their great service, amazing location, high quality and competitive prices… this is the only place we go for anything our Mishi needs.
The team there has pets of all kinds and they give great suggestions on products and food that works for their pets. Take their advice, my cat seems to love most everything I bring home and she’s healthy and happy!
Oh and they have a great return policy. If our cat doesn’t like anything we can bring it back and swap it out or get a refund, opened or unopened.
Pet Food Express truly cares about customers and their pets. They do everything, including employing high quality staff, to make sure animals/​owners are getting exactly what they want. The policies and products make it clear: priorities are retaining customers and being the one stop shop for all things pet related. And they’re succeeding.
We are Pet Food Express customers for life!
Keep it up and thank you!

I love this place! I was looking to change up my dog’s food and stepped in one day to check out the selection. I was pleasantly surprised at how much knowledge each staff member has there. I was able to get a much better food for my dog at the same price I was paying before for the other food that was lower in quality. The dog bakery in there is amazing too. Just bought my dog a birthday carrot cake and he devoured it. Staff is friendly and always available if you have questions. I’ve always purchased my dog’s food online, but going in this store is always a great experience that is much rather take the time to go there than have delivery service.
Random-​the poop bags they sell here are the best. They’re scented, tear easily and are larger than many of the ones I’ve purchased before.

Every time I come into this store I’m greeted by friendly, extremely knowledgeable staff. The pet wash is convenient. The food selection is extensive. The store is immaculate. The staff have pictures of their own dogs on the walls. After my first few visits, I almost posted a Unilocal review, which I rarely do, because I wanted the store to thrive and, for selfish reasons, wanted it to survive. Unfortunately, there was an incident at the store where my dog was severely injured when he fell from the dog wash. He required emergency surgery which cost a fortune. After my initial notice to the company, I received immediate attention to my concerns, heartfelt condolences to my dog’s misfortune, and prompt and swift handling of the problem, reimbursing me for most of the bills.
As a litigation attorney, I find it incredible that more businesses don’t handle situations like this so promptly and wholeheartedly. The store that I already thoroughly enjoyed treated me like a honored guest and took the proper, swift action to keep me pleased. I got the impression that the reimbursement was not only a tactical business decision (which it was), but that the corporate executives actually cared about my dog’s well-​being.
Takeaway for you: please support this store. please use the dog wash. and PLEASE ask for the waterproof collar and please secure your dog to the tub while he/​she is in it! Let’s encourage all businesses to conduct their actions the way in which Pet Food Express did with me.

Today was my first time coming to this store. I came to get my dog some Bear and the Rat ice cream for his birthday (he loves that stuff). I ended up getting him some PupTarts from the bakery and a toy, too. All the employees were so friendly and my dog had a great time playing in the indoor play area. It was his first time playing on slides/​stairs like that and he loved it. He even got to play with the adoptable dogs! I also like that the store was clean, has a good variety of items, and has it’s own parking lot. We will be coming back to play and shop!

What an awesome place! So glad it moved in near us. One of our friends works at a Bay Area location and has given our dog multiple toys and treats so we knew about their variety before ever going into the store.
We knew we had to check it out when we found out it had moved to SoCal and very close to us in Beverly Hills!
The store has its own parking lot. The store looks super new and clean. The service was super nice and very helpful. They have a Dog Bakery inside the store with the cutest treats ever. You can get a small dog birthday cake for about 30 bucks. The little pupcakes, etc are about 2.50 each.
We were there for the Self Service Dog Wash which is 15 dollars each and you get 25 minutes to do it. You can buy 3 and get one free which brings it down to about 11.50 each. We liked that this dog wash has one sprayer that has the water temperature already adjusted and the soap is already mixed in. They have 3 varieties of shampoo, there isn’t really a conditioner but we liked the way they smelled and our dog was so soft and smelled amazing afterwards.
They have an easy tub and counter space set up too.
What I loved about the store is that they have this play pen thing in the middle where you can put your dog unleashed and they can play on the agility course. You can’t just drop them off in there and go shopping though, someone has to be watching the dog.
Overall, loved the store. They seemed to have good prices too and a good variety of options for dogs.

Yes, I am one of those people who celebrate their pup’s birthday! I wanted to find a place where I could order a dog birthday cake, and did I find it! I was actually able to place the order online and pay online which made it very convenient. When I went to pick up the cake I was extremely pleased with this store, it is adorable! I cannot wait to return!

A store designed by people who understand what a pet owner who cares about their dogs and/​or cats needs. All the food is made with ingredients that the owners would recognize and eat, no byproducts and other gross things like that. Prices are comparable to what one would have to pay for quality pet food anywhere else, even though this store is huge and clean and beautiful and in Beverly Hills. Plenty of parking. As well, they have an area where pet owners can bathe their own pets and a dog play area. They also have a delivery service, which could be useful for those who need it. Finally, on Sundays they have some routine veterinary service, which I have not used, but it’s nice that they offer it. Just a great store for pets and their caring owners.

Thank you so much The Dog Bakery/​Pet Food Express for such a beautiful cake that our baby enjoyed! It was not only good in appearance, but already great quality from how our baby and her friends dug into it (:

I received a Grand Opening flyer for this location that includes a FREE self service bath and 1 lb of smart biscuit treats! I couldn’t resist this deal, so I brought one of my dogs with me and made my way to this store to take advantage of this special.
Pet Food Express reminds me of a more inviting and friendlier version of Centinela Pet Stores. The store is super clean and the staff is very friendly. Everyday, most of their items are buy 3, get 1 free. I definitely took advantage of this deal by purchasing dog toys that were on sale. In the middle of the store, they also had a small gated play area for dogs.
Self service pet wash: The self service pet wash station lasts for 25 minutes and retails for $ 15. It includes shampoo, warm water, towels, and aprons. You can choose between several different shampoos or use all of them. Unfortunately, shampoo brushes are not included. I get it, it’s not hygienic. The best part is that you don’t have to clean up! I
The only drawbacks for this store is that I wish they carried Merrick’s dog food and more dog apparel. Otherwise, my dogs and I will definitely will come again!

So happy we have Pet Food Express down in Southern California now!!! PFE is the best: knowledgable helpful friendly staff, extensive selection of quality pet food brands (that far surpass the crummy brands you’ll find elsewhere), great and thoughtful selection of toys, collars, beds, carriers, litter, whatever, all at very reasonable prices on par with their competitors. While dog and cat supplies are their main target, they do have an assortment of food/​supplies for birds, fish, and other small pets.
The best part about PFE is how much they are involved in the rescue community, how much they give back and support unwanted and abandoned animals. Super rad.
Pet Food Express is literally everything that Petco and Petsmart are not. Love this place! Love the Saturday adoption events (puppies!!) and Amanda Foundation adoptable kitty room, it’s awesome!

First time there and I was pleasantly surprised and pleased with the store. I’ll definitely bring my doggy with me next time. I like how they had a «dog park» enclosed area for dogs to play and the self served dog wash area. Interesting concept. But I mainly like how they had many healthy dog treats & MADE in AMERICA dog products. My dog gobbled up an individually wrapped chicken stick. I like how I was able to buy individual ones to see if he likes them. So now I know & I can go back to get him the larger pack. Lastly, it was cute to see The Dog Bakery in there too.

This place just opened and I am very impressed. I pass by every day on my way home from work, so it’s really convenient for me to stop by. It isn’t huge and I’m not even sure if they have things for pets that are not dogs or cats, but they have everything I need for my pup. The employees are all super friendly and helpful, but not overbearing. Some highlights… they have:
— A bakery full of pet-​friendly cookies, cakes, macarons (!!?), etc and have free samples too.
— A huge, huge collection of bully sticks (buy 3, get one free!)
— A fenced off playground right in the middle of the store? I’m not sure if it’s for people to leave their dogs will they shop or if it’s for their training programs, which they do have! Either way, I thought it was pretty cool.
— Vaccinations (not sure if there are certain dates for this)
— A self-​washing station? I’ve never seen this anywhere else before, but I can see this being handy for some people
— A cat adoption area
Anyway, I’m a fan! Starting off great and I hope they continue this way.

Officially WOWED, when Pet Food Express’ grand opening announcement/​20% off card arrived in the mail and again today!
Ample parking.
Welcoming water bowl at store entrance.
All things cats to the right.
All things dogs to the left.
In lieu of a rewards program, make that a unique, more efficient customer loyalty program, buy three and get the fourth free, every day (Ask for details.)!
Gift cards.
Was greeted by Daniel who queried if I was shopping for canine or feline. Both. He helped me find all competitively priced items on my list then let me explore the store.
Besides that welcoming canine water bowl, I was totally impressed by Pet Food Express’ partnership with the Amanda Foundation promoting cat adoption. Substantial real estate devoted to send felines home
Unfortunately, we’re a one-​cat household for issues feral (She was a rescue though.)…
Hadn’t had breakfast so the Dog Bakery
was kinda tempting. My pleasant cashier informed that ingredients used were «human» quality but two-​legs might not find the treats as palatable due to the lack of sugar.
Self-​Service Pet Wash! What a concept! I think my Lab, God rest his soul, woulda loved coming here.
So, I was WOWED. Grand opening graciousness? Nope, everyone I encountered was the real deal, trust me, my cat and Lab helped me hone my instincts. I’ll be back!

Finally the store is open!!! I was really excited to see their booth at Woofstock 2015 at Roxbury park early this month. I have been waiting for pet food express to open since I saw the coming soon sign a long long long long… time ago.
Right now they have a very good deal going on. They have many selections of pet food. Unfortunately, they didn’t carry the brand that I was looking for :(But fortunately I was also looking to try new brand of gluten free, non chicken protein dog food. They have a few selections of grain free and gluten free dog food.
Stuffs there were very friendly and obviously loves dogs :)
My doggie got lots of loving and treats from them. One of the stuff was very helpful with choosing which brand has more proteins and showed me the difference between each brands. She also told me they have generous refund policy that if my dog doesn’t like new dog food, i can brig it back for full refund! (Maybe other places do too but none of them have informed me that policy)
Another cool thing about this place is that they have a play ground for dogs in the center of the store! You can bring your doggies and have them play.
I think my dog definitely enjoyed the trip to this store because when I took her for a walk today, she made me walk a couple more blocks so she can go to this place…
Unfortunately, the store was already closed but she didn’t move for a while and kept looking at me wondering why the door won’t open… I had to promise her that I will bring her back tmw lol
I’m so happy this place open finally!

I really dislike having to grade a brand new store so low, but I have good reasons. First, I went in on Sunday, March 29, 2015 after seeing it open for business finally. I was impressed that they had the extra wide gate I’d been looking for in stock!
However that’s where the good ends. Several workers basically ignored me except one and he seemed genuinely confused on how to answer any further questions. I needed the mounting hardware and the first guy he asked looked like he just didn’t want to be bothered. Then he asked a woman and they went to see if they could look it up in the system. The very SLOW system! Hey, pet food express if you are a brand new store in Beverly Hills get a better system! It took a full 5 minutes to load! Then they couldn’t just type in dog gate they had to figure out which category specifically it would be under before they could look it up. And there was no category known as «pet gate»! They couldn’t even look it up under the vendor name! I mean come on! I could’ve googled it and ordered it online before they could find which category! Next, they couldn’t even find the category and asked me to write my info down! Why should I purchase over $ 135-​$ 140 worth of merchandise that weighs a good 30 – 40 lbs if I don’t even know if the hardware can be ordered or how much it would be? The girl said even if they could order it it would take at least 2 weeks to get here! Why should I buy today then?
BTW… I went online and was able to order the gate AND brackets for $ 40 less than the gate cost in your store and I will have both in less than a week! And I did that in less time that it took your workers to look up the product in your system and before even leaving the parking lot!
Not a store I will be frequenting again anytime soon.