Regency Car Rentals

I had a terrible experience with Regency Car Rentals. I would give less than 1 star if I could.
Basically, I spoke with Arno and Jonathan at different times (always having to remind them who I was, what price they quoted and what car I was interested in as they did not save any of the information and would always quote me a different price) regarding renting a car for a photo shoot. I confirmed a specific vehicle and I gave them my credit card information to hold it. They ran my credit card, the money was withdrawn from my bank account and I called them to confirm details as to where the car was to be delivered and at what time. They told me they had just changed their credit card processing company and would have to get back to me as they had not received funds from the previous one. Arno told me I would have to contact my bank and get them to reverse the charge so that I could pay them again. I thought this was very unprofessional on their part but I called my bank anyways. My bank told me that I shouldn’t have to deal with this and it sounded to them like Regency was trying to scam me and charge me twice. Furthermore they had likely already received payment and the story about changing credit card vendors was probably BS. This went on until the day before the photo shoot. Mind you, during this time I had confirmed the use of a specific car with them and every time I spoke to them thereafter the car I confirmed was no longer available. So I would pick another one, then by the next time I spoke with them. that one wouldn’t be available either. I wound up just asking for a refund as they strung me along until the close of business the day before the photo shoot. upon asking for a refund they told me that they had once again changed the company they used to process credit cards and I would have to wait 5 – 7 business days before they could issue a refund. A few days later I told them that I could cancel the payment with my bank but the bank would file a criminal investigation against them. they wrote a check and put it in the mail that same day.
Long story short I was very VERY disappointed in the way they handled my credit card information. I was not able to use the car I rented for the photo shoot which messed things up very badly on a very important and expensive production and I had to cancel that credit card and get a new one because the bank didn’t trust them having that information. I’m still without a new card as it takes about 2 weeks and all of this happened roughly a week ago.
I would stay away from this company. They are very sketchy. and if you do go with them for your rental car needs I would only deal in cash and get everything in writing. They cannot be trusted with credit card information. I had this problem and I also see from other folks reviews that this is a recurring problem with this business.

I rented a car to be a prop for my photo shoot. The guys really took care of me and made sure everything was super smooth, professional and with great customer service. Highly recommend them.

Thank you for a wonderful experience!
I got referred to Regency by my friends. They always rent cars from them for business, and they highly recommended Regency services to me. I needed a Range Rover for a week for personal use. I was highly satisfied with the car. It was 2015 supercharged. I was given a great deal for the whole week, the price was fair. Their team was very helpful… and very patient with me, cuz I always ask a lot of questions and all of them were answered.
Now I’m thinking about Audi R8 for my BDay. How about that? ;)

Absolute worst experience. I am begging you to never rent from these people. They provided me with a car that was 95% inoperable and nearly killed me. Black smoke exploded from the hood and I nearly lost consciousness on the freeway. I was promised a full refund and then three weeks later — without telling me — decided they changed their mind. I now have to take them to small claims court

This is maybe the worst car rental agency in Southern California. They rented me a car that exploded in flames on the freeway nearly killing me. They offered a full refund and apologized profusely and promised the refund would arrive within 2 to 3 days. Three weeks later I have still not received it and they will not return my calls or emails so I now have to take them to small claims court.

Rented a lambo gallardo lp 560 for my birthday which fell on a Sunday and Armin was kind enough to come in while the shop was closed for us to pick up the car. Everything went smoothly and they didn’t even charge us for going 20 miles over our limit! Will definitely be coming back for my next exotic car rental!

DO NOT RENT FROM THESE PEOPLE!!! I repeat — DO NOT!
Here’s a cautionary tale…
I wanted to rent the Chevy Bel Air for my wedding, which just passed on September 19. It’s my husband’s favorite classic car and it was going to be a surprise for him. I rented the car and PAID IN FULL way back in March of this year. I was working with the guy named Israel who seemed to have handled everything… my card was charged and I figured the rental was secured.
I called Regency a week and a half before my wedding just to confirm and make sure everything was set. They informed me that Israel does not work with them anymore so they put me in contact with someone named Owen. Owen had no idea of my reservation and re-​sent me the credit card and itinerary forms. Not only did I have to explain I had rented the car 6 months prior, but I had to rummage through my bank statements to prove I had already paid in full. Why was there no documentation of my reservation? Who knows. Strike one.
But wait, the story gets better. Owen assures me everything is set for my wedding — paid in full, reservation good to go. ON THE MORNING OF MY WEDDING I get a phone call saying that the car BROKE DOWN the day before and they were unable to fix it. Okay, why didn’t they call me the day before to tell me? I still would have been upset, of course, but at least they would have given me some kind of warning before the day of my wedding. Strike two.
The associate that spoke with me the day of my wedding said they had been having this problem a lot lately and had been meaning to take the car off of the rental site. Okay, WHY didn’t you guys tell me this weeks ago when I had called to confirm?! Why give a bride one more thing to worry about on her wedding day? You guys could have told me the car has been in bad shape lately and might be out of service, but… you didn’t. Strike three.
I was offered a Range Rover in place of the Bel Air to make up for it. No thank you.
Please read Rimma K.‘s review down below as well, and hopefully this will all be warning enough to stay away from Regency. The only silver lining is that I got my money back for the rental after asking for it and an apology from the last associate I spoke with. Sorry, Regency, but that still isn’t going to keep me from warning others of your generally poor customer service, false advertising, and complete lack of organization.

Howard you are awesome! I contacted Regency Rentals looking to rent a vintage car for an upcoming film shoot. Everything was last minute on my side, but Howard came to the rescue to help us find the perfect car and made sure it was ready to go when needed. I can’t thank him enough for the speedy response, excellent communication and friendly customer service. I’ll definitely use them again! Thanks guys!

I had booked the ’64 Olds over a month in advance. The night before he called to tell me it was not available. Then he said I could get the Cadillac DeVille as a backup. We get there and it’s not available either. Very disappointing. No discount offered. We did end up with a different car.

Wanted to rent the Bel Air for our wedding day. Was working with DeeDee, the «VP of Luxury Lifestyle Division» who all of a sudden was no longer working with the company… So Israel takes over the transaction… Okay.
Three days before the wedding Israel says the Bel Air broke down and is unavailable. Okay, no big, we’ll take a different car. We get the Buick white convertible.
On the night of our wedding, we go to turn the car on to drive to the hotel after the reception and the key BREAKS. We cannot start the car. So we scramble to figure it out. We get a key smith from AAA to come out the next day (wait for 2 hours) and he makes us another key for $ 200+. The key smith also said that the key breaking is negligence on Regency’s behalf considering how worn down the key was.
After all this hassle, we explained the situation to Regency after we returned from our honeymoon and instead of being understanding and customer service oriented, James (I believe) had the nerve to raise his voice over the phone, call my husband a liar, accuse him of paying the AAA key smith to write up the diagnosis, and even say that he, James, is «not yelling but handling the situation like a man» while continually referring to my husband as «bro». Excuse me??? James is a staff member that would be an embarrassment for any company.
The only reason I am giving two stars instead of one is because the owner did refund us the cost of replacing the key and offered us a discount for a future rental but we’re clearly not going to be renting from Regency again.

+1 star for customer service. Although we could do nothing after the fact about the state of the car, we were contacted with an apology. Regency Car Rentals said they were sorry about what happened and would like to fix it in some way. It really means a lot that they would take the time to apologize and try to fix it. Hopefully, if we deal with Regency Car Rentals in the future, we will have a better experience.

If I could give zero stars, I would. I reserved a car and put half down, only to be called four days before I needed the car to be told that my reservation was given away. I dealt with Israel, who was a complete jerk, giving me attitude and informing me that I needed to «not worry» about getting my money back, that it was a lie and I never had any money taken out. I got the money back, but after much argument.

I rented a Lamborghini Aventador from Israel. Not only was he such a great help, he answered all my questions and gave me A+ Service and coming from a Service business owner myself, that made my experience even better. The car was amazing and in great condition, they do everything by the book and I felt comfortable using them and their cars. I am an avid car lover and will definitely be coming back to rent from them again. And you definitely want to rent from them, you will not be disastified.

First and Last time I will be using Regency Car Rentals! I rented a 57 Chevy Bel Air from this place and it almost ruined my brother’s wedding. Paint job was terrible, the door panels were falling off and being held by tape, and the generator was bad so the car’s battery would die every time the car was turned off. Of course none of this was disclosed to me prior to the rental. The «icing on the cake» was the rude and terrible customer service that I received when trying to return the car. What a nightmare! Never again. Long story short, I will NEVER rent another car here again, nor would I ever recommend this place to anyone! Do yourselves a favor people and look elsewhere for a car rental.
For a more detailed description of this nightmare, read below:
First, the car looked nothing like what was posted in the pictures. The paint job was in terrible shape. The car looked more like a daily driver than a nice weekend cruiser that the company made it appear to be. The paint had lots of cracks, oil spots, fading, and chips. The car looked like it was borrowed from a friend that was restoring it and not a rental from a respectable company. Inside, the car’s door panels are falling off and are being held together with nothing but tape. TAPE! on a 57 Bel Air coupe! Terrible.
Whats worse, the car had a bad generator that did not charge the battery so it would not start after every stop we made and had to get it jump started. The first time it died, the car wouldn’t start even with a jump. We had to get a mechanic to come help us out with it.
To make matters worse, I had the car rented for the whole day, meaning 24 hours. However, the manager, Israel Castro, had decided to book the car back to back, and was already calling me around 7pm to see at what time I was going to return the car. I told him that the car was giving me problems and that I was scheduled to return the car the following day between 8 and noon. He apologized for the inconvenience and told me that he would speak to his superiors about «fixing the problem.» He also asked me to try and take the car in by 8am the next morning. I told him that I would do my best but couldn’t promise anything since the car was having problems with the battery. The next morning at around 8:10am he calls me very upset, even yelling at me for not having the car there yet. He went on about there being another customer waiting for the car and that they would be paying $ 500 dollars an hour for a photo shoot and that they need the car asap. I had to remind him about the car giving me problems and that the car was rented for 24 hours, meaning I had until 10am to turn in the car. To avoid any more delays he asks me for my address and tells me that he would send someone to come pick up the car.
Later when the fleet manager arrives, he again jump starts the car and then tries to take the car without signing off on it. He gives me this BS about not being authorized to sign off on any car. So he is authorized to pick up the car, but not to sign off for it?! What kind of sketchy car rental business is this? He was even giving me attitude about it and stated that he was already in the car so he technically had possession of the car already. Eventually, he gives in to signing off on the car, and I show him that on the contract it clearly states that I have until 10am to return the car. He then changed his whole demeanor and tried acting all nice with me stated that his manager, Israel, sometimes double books and then doesn’t know how to deal with the situation and sends him to do the dirty work instead.
Regency, you need to get some new employees. I didn’t even get a sincere apology for all the trouble I went through. It wouldn’t kill you to spend some money fixing up your cars to actually look like the pictures you have on your website as well.

Heard about this place from my brother. Rented a classic Cadillac and had a great experience there! Will definitely go back.

These guys are the best! I needed to rent a car for the shoot a film project and the general manager hooked it up!!! Thanks guys for making this possible. The footage turned out amazing… can’t wait to show you!

First time using Regency Car Rentals. Will use again! Appreciate the help from the two workers I saw today.
Rented a white convertible Cadillac. Saw the Lamborghini Aventador.
Good option out here in the Marina or Westside.

Picked up the’74 Cadillac convertible for an afternoon cruise up the coastline. Matt and Marco took care of every detail and even offered suggestions on places to visit for scenery and refreshments. With the top down on the car it was a perfect California Dreaming kind of day!

Updating my review. Sounds like what happened to me wasn’t entirely their fault as they are a Hertz affiliated location, and not Hertz itself. However, the guy behind the counter wasn’t very clear in explaining the situation. The original deal was that I made a reservation for a covetable through hertz — got an emailed confirmation and rate. When I showed up they claimed there was a «glitch» and that there was no convertible — and the rate wasn’t valid anyways, however, if I’d like, I could wait one or two hours for them to maybe find me a car.

Rented a 57 chevy belair from here yesterday, great car. One of the coolest cars I have ever driven. my fiancé and I had a pre wedding photo shoot so we went retro and this was the perfect car. The staff here was very very helpful and had great rates as well.
Would for sure rent from here again, they have old classic cars and new modern cars, like bentley, mbz, lambos, great selection.
Thanks again, it was a unique expierence!

Sometimes, you’ve just got to celebrate. As was the case last week when I found myself wanting to rent a badass car to go celebrate a recent business partnership that will hopefully lead me to buying said badass car.
Since I live on the westside in Venice I did a search and found Regency Car Rentals. Holy crap I love this place. I was helped by a guy named Matt, who talked me into the white 2014 Bentley. The car had white leather interior with not a smudge on it. Not to mention it was a hard top convertible. Yes ladies, I put a scarf in my hair and drove up PCH.
I was very happy with the choice of car and how simple they made an afternoon splurge.

Ive been wanting to leave a review for this company since my wedding. I Want to warn everyone that this company has zero customer service and unreliable service. I hire them for my wedding, and showed up an hour late. The driver did not even apologize our greeted us after being an hour late. So my coordinator tried to get us a refund for their sorry service, abd they agreed to give us 50 percent of what we paid. When we check are bank statement only 30 percent was there. Sylvia just was horrible to deal with abd ended up charging us taxes and fees which Israel and I had. agreed over the phone that they would be waived off. I could of easily sued them for that amount we paid for that vehicle. Be careful or steer away!!!##

This company has zero customer service skills.
I called from a production company interested in renting a classic car for a film shoot. The first time I reached out I spoke with a young woman who seemed to be a receptionist of some sort. I asked to speak with a member of a PR or Marketing team that would deal with filming… a fairly common request in the Los Angeles area… and was met with very abrupt and cold responses from that point on. She refused to tell me even what department would handle the request or provide me with any other phone numbers, emails, anything that might lead to someone who could help. She would repeatedly say «They’re not here.» even while I was mid-​sentence. Finally, baffled I gave her my contact details and asked her to pass along to this mystery person when they came in. Unsurprisingly no one ever did. I felt like a telemarketer… not a person calling to make a business deal.
I called the following day and asked again to speak with someone who may help me with this. This time I spoke with a gentleman who said he was the manager and could help with whatever I needed. Before I could even get out a full sentence regarding our project or the filming he insisted he wanted nothing to do with it. I had not even told a fraction of what I was calling about. He insisted I wanted a rental car for free and that he would not consider the proposal. Again, I had not shared any details of the proposal or even what I was interested in. He heard the word «trade-​out» and freaked.
Maybe if you’re looking for a run of the mill rental agreement this company could be of use but filmmakers or potential partnership seekers beware. This company blows.