Remington Moving & Storage

Dishonest company, DO NOT USE THIS COMPANY! They broke the stairs of the apartment since Jun, 2015. I filed a claim form with them and they never get back to me. Kim McNair (the owner /​manager), agreed to fix the stairs in Dec 2015 and never pay the contractor for the repair. BEWARE !!! Save yourself from this company. Check their BBB rating, you should never do any business with this company.

Remington moved my twice in the past year and both times was amazingly professional. Moving is one of the most stressful things you can do in life and they make it as easy as possible. I would use them again as well as recommend them to others.

SHAME ON Unilocal FOR REMOVING MY PREVIOUS REVIEW!!!
About 5 years ago, they moved me from Beverly Hills to the hills of Glendale. I talked to the scheduler about 5 times and she was always kind, accommodating and reassuring. They were set to arrive on a Sunday at 8:30 AM. When they hadn’t arrived by 9:30, I was worried. By 10:00 AM, I was angry. When I called the office, no one picked up. By 10:15 AM I was panicked. Finally I got a call saying they were on their way but were delayed. On Sunday at 8:30? wtf? I knew they were lying. 2 movers rolled in around 11. One had a foul attitude, and was disrespectful in the 1^st ½ hour. I would’ve thrown him out but I’d already given notice and needed to move. He was such a prick, it made the day a living hell. I requested an experienced driver and a smaller truck since the street I was moving to is very narrow and steep. The driver was incompetent and inexperienced. The move took a couple hours more than it should’ve so the price ended up well over the quote.
My original review was deleted by Unilocal.
After reading the negative reviews with the owner’s response repeatedly saying «he has no record of them,» I had to write my experience. If the owner responds to this by saying: «We have no record of this person, please contact me» I assure you he’s covering his ass. I have no personal grievance against company; I want to save others the hell I went through on a day that’s already quite stressful.
Your welcome.
P. S. 51 pictures mostly of your moving trucks and the inside of a warehouse is just LAME!

Smooth move within such a short time period. They were courteous, listened to instruction and worked hard. I have no hesitation recommending to others.

Update #2 — July 17, 2015
Remington successfully delivered our move within the quoted window, without any additional fees, and every item was accounted for and arrived in perfect condition. Matthew delivered and unloaded the job single-​handedly. We were surprised to see him arrive solo, but he handled the job like a pro and got it done in about two hours. (Thanks, Matthew!)
It took a little longer than expected to get our stuff. Due to the circumstances of our move, we were told 5 – 21 days, but that, more likely, we’d be closer to the 5-​day mark. Unfortunately, delivery didn’t happen until day 21, but that’s still on-​time, so hard to complain about that.
Our only criticism would be that it was a little difficult to get information about the delivery date once we found a place and were ready for our stuff. A couple of phone calls went unreturned, or we were told we’d get a call back with an update, and said update call didn’t happen. But, hey, people are busy, so it’s not the end of the world. (We just noticed a slight difference in responsiveness between before and after booking the job.)
Overall, we are extremely happy with the service Remington provided for an out-​of-​state move, and feel that we paid a fair price. Most importantly, the company didn’t pull any kind of bait-​and-​switch by low-​balling the price upon pick-​up, but then demanding $$$ upon delivery (a common practice among less-​reputable moving companies).
Again, thanks Team Remington!
Update #1 — May 31, 2015
The Remington team showed up on time, efficiently packed up our tiny little move, and skillfully loaded our things in such a way as to, it seems, keep the cubic feet at the low-​end of the estimate. Thanks, Team Remington!

Would never use again, I would not recommend these movers. Although they were nice they didn’t know how to put boxes in storage in a smart way. My printer ended up below a ton of heavy boxes. Everything was packed in so bad I cried. I just wanted them to finish, I spent the whole next day re-​stacking the boxes

this is my fourth time using remington movers and i have never been disappointed. patient service over the phone with all my annoying questions, helpful advice, a great deal money-​wise, and always had friendly movers. this last move they were especially helpful. i was very stressed out beforehand and they put my mind at ease. curtis and matthew were especially speedy loading in and out, and really helped what is normally a stressful experience be an easy one. will definitely call them for any future moves.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
Broke an extremely expensive bed and sent me a check for $ 100 after calling them for 6 weeks. They are INCREDIBLY difficult to deal with, staff is horrible, and price is high. STAY AWAY!

If there was one thing I learned from my experience with Remington, MY FAULT for not reviewing their Unilocal reviews. 1^st of all they are a RIP off, I have never worked with a company as unprofessional as Remington movers. It cost me the same amount to move from Irvine to LA as it did with my move from Studio City to DTLA (9 miles) and only a one bedroom move took two movers a total of 8 hours costing me $ 750 and that is with a discount… Based on the reviews below, I am hoping that all my valuables are in my storage when I get in my new unit.
I really love this response by Justin from Remington below «We want to sincerely apologize for the experience this customer had with our company. We really do strive to make everyone happy. Sometimes there are situations that don’t go exactly right and we do our best to rectify the situation.» We do our BEST TO RECTIFY the situation is a flat out LIE, I did not ask for a portion of my money back because their movers were less than efficient, I simply asked if they could come to the property to move a few larger items from my storage unit which is in the same building as where the furniture needs to be placed, and it probably would take at most one hour of their time, without using a truck. Thinking that because they were not efficient this should be not an issue with a company that would like to retain or get referrals on business. I was told that they could not get me help unless it was a minimum of a three hour charge… while you movers took their sweet time not moving my stuff I got charged the maximum amount and I even helped pack my clothes and other items… so had I not done that they would have worked until 10pm and I would have been charged the same amount… that makes total sense. Justin says that the managers and owners were in talks and they seem to believe that they do not believe that what I am saying is accurate, but Justin totally agrees with me and that the owners do not. Well that is interesting that I have not received one call from one upper management or owner to hear my point of view. DO YOU WORK in a customer service industry??? Do not waste your money on this company!!! I am going to report them to the «Better Business Bureau» I hope they get shut down. I also reached out to customer service, 45 minutes ago to speak to someone other than Justin and was told I would receive a call back in 30 minutes. Good job guys, you all should keep your day jobs… clearly your making a killing off of fraud!

I would have given this company 5 stars except for the time it took to pack. We moved from a maze of a condo so needed more than 3 movers. I felt sorry for the movers. It took 10 hours to pack, 4 hours to get to our destination, then another 4 hours to unload (which included setting furniture back up).
This said, all were courteous, kind, and cooperative in spite of the many curve-​balls thrown our way. When the aquarium cover turned up broken, they came to me apologetically, but I told them it has been sitting in a storage unit for 10 years because we never have used it nor do we intend to ever use it. The aquarium filter also got broken, but we didn’t have the heart to tell them after they had been through so much.

DO NOT USE THIS COMPANY– THEY ARE THIEVES. I had a $ 3k watch stolen from my move, along with several other expensive items– when I complained and reported it to the LAPD, the company told me to pound sand– wasn’t their guys, they tried to blame a family friend of 20yrs who was there helping us. Unbelievable. Email me at for more information regarding the theft and individuals involved.
They also did not do what they charged us for– moving a piano upstairs which the poor movers (I paid for an extra mover specifically for the piano) couldn’t do — it was too heavy for them. They did not put one of our beds back together the way it came, and one of their guys HID a pice of the bed in our closet so we wouldn’t notice that the bed wasn’t properly put together until they were long gone. They were also late.
I HAD A POSITIVE EXPERIENCE WITH THIS COMPANY SEVERAL YEARS AGO AND DECIDED TO TRY THEM AGAIN– PLEASE, PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY FOR ANY REASON. PLEASE GO SOMEWHERE ELSE, DO THE MOVE YOURSELF, WHATEVER YOU DO — DO NOT HIRE REMINGTON.

The movers were very quick and efficient, professional, ensured our property was handled with care. Would have been a 5 but were late after calling to report initial arrive time. I would highly recommend this group.

I really wish that I had read these reviews more thoroughly before I used Remington.
What a DISASTER this company is, the service is awful they are slow negligent rude and unhelpful. Not only did my move cost me a small fortune despite moving a one bedroom house within the same suburb (7 hours to move around the corner). They were slow and lazy and one mover actually even admitted to me that they were encouraged to go slowly so that the owner makes more money. The older gentlemen moving me stopped constantly for cigarette breaks and made trip after trip with one small item in his hands. To move my one bedroom house a few streets cost me over 700 dollars. NOT only did this cost me a ridiculous amount my Televison was broken in the process.
Surprise Surprise NO ONE CARES! They have ignored me completely since then, Despite claiming to have insurance they are simply ignoring me and are not at all making good on the promise to have my belongings covered.
I am so disappointed that there are people like this in this world who exist purely to rip people off.
PLEASE do not use this company and spend your money elsewhere on good hard working people who actually deserve it.

Most unprofessional company I ever work with !!!

I have used this company twice in the past 3 years and was very satisfied both times.
I had some issues with my new landlord who changed our move in date several times. Sam was able to adjust our date with no issues.
The movers arrived on time and were very professional. None of our belongings were damaged which is amazing as half our furniture is Ikea. That stuff falls apart if you try to move it across the room practically.

I’ve said it after every other move I’ve done: «Next time I’m getting movers.»
This time, I actually did. I have to say, SO WORTH IT. We had Matt’s crew of three help us out. They worked incredibly efficiently and were very careful with our things. Most of the items that would’ve taken two or three friends to carry, only took one of these guys. I definitely recommend.

This is the first time I’ve used this moving company and I was happy with the service. The movers were on time and very accommodating.
I moved to a new apartment in downtown LA. I had confirmed the move date for Monday morning. However, my new landlord informed me I had to move my move date because a film crew would have the street blocked off on my already confirmed move date. I called Remington to inform them of the time change. Sam was able to move my move date from Monday to Sunday with no extra weekend charge. The guys came that Sunday at 9am and 3 hours later the move was done.
I would use Remington Movers again. I was happy with my service.

DO NOT USE THIS COMPANY !!!
Was told that they would come to pick up between 2 – 5 pm. They showed up at 8:30.
The new condo would not allow late delivery. So stuck with a hotel bill that the owner will not compensate. Plus the owner is a real piece of work, refuses to admit he’s wrong and does absolutely nothing to remedy the situation.

I cannot state this strongly enough: DO NOT USE THIS COMPANY!!!
You might be among the fortunate ones whose moves went well. We were repeat customers, despite errors (time, day, address) on the earlier move. But if there’s a problem, this moving company will SHUT DOWN COMMUNICATIONS, IGNORE YOUR CLAIMS and in general LET YOU TWIST SLOWLY IN THE WIND.
Their movers caused MANY THOUSANDS OF DOLLARS OF DAMAGE to the property we moved from, pretended to let me file a damage claim, denied it, then stonewalled all further communications, opening us to AN ENORMOUS LAWSUIT! We are still fighting that suit, but have spent MANY THOUSANDS OF $$ IN LEGAL FEES. All because of Remington’s negligence, then their utter failure to act, even though they are supposedly insured. My lawyer thought it’s because they didn’t want to have to pay their deductible on our claim!
This is one of the worst companies of ANY industry I’ve seen.
DO NOT USE THIS COMPANY!!!

I’d called more than 2 – 3 times a week to find out when the delivery was coming. I was never told given a window of time but instead was given 48 hours AFTER the window of time given on the contract. I lost my job because I had couldn’t make it to training that day and I made it clear to the driver that I could be there in the afternoon but he insisted I be there in the morning. I received no call that morning that they were stuck in Grand Junction and instead had to call and text two hours after the expected delivery. They showed up at 9 p.m. and the ruckus got me a lot of complaint from my neighbors. They finally left around 11 – 11:30 p.m. Also, I’ve called numerous times about a missing air purifier box and left my number but no matter how many times I’ve left my number and how many people I’ve spoken to, I’ve not been offered a call back or a resolution or any sort.
And they offered me a poor resolution:
First we would like to apologize for the inconvenience. At Remington we do our best to satisfy all customer issues regarding their moving experience. Regarding the move, the customer was picked up on July 16, 2012. There is a 20 business day window for delivery from the first available delivery date to Colorado as indicated in the shipping documents. The customer did receive their items within the delivery spread. The customer has since filed a claim with our third party claims processing company, CSI Claims. Her entire file will be reviewed including the lost item and inconvenience. Once CSI concludes their investigation a settlement offer will be presented to the customer. Again, we sincerely apologize that your experience with Remington was not to your satisfaction.
LIES! ALL LIES!
Don’t waste your money with these people. I paid a little more with them than other movers because they promised quality and service and had were «BBB Accredited.» I not realize that the BBB stamp of quality means absolutely nothing.