Samsa Management

I’ve had my cute humble abode since December now and I’m still in love with it. the floooors and the kitchen are my fave. I mean the kitchen could have more counter space But no big deal. The shower heater is tiny so there’s not an abundance of hot water… But I’ve adapted. Management is pretty decent on answering my questions and concerns… (So far). So hopefully it continues this way ! the surrounding neighborhood I’m in isn’t exactly the most ideal HOWEVER I feel pretty safe in this area still. Overall I’m really happy with my place and the customer service I’ve received ! :) thanks Samsa

Love my beautiful new apartment!!! The application process was so easy. Alex told me exactly what I needed to provide to make this go smooth. They even compromised on the move in date with me since I hadn’t given my 30 day notice to my old landlord yet when I found this gem, but I didn’t want to take the risk of loosing the place. Brand new everything. And the neighbors seem really friendly too. Thanks Samsa. The only thing I wish they would have added would be laundry in the unit and a dishwasher — oh well.

I’m being kicked out of my previous home because they’re rebuilding something. I spent months looking and finally came across these guys that manage apartments. The leasing agent showed me a few places and I couldn’t believe the finish of the units. I came across the place I added the picture of and I was done. Wonderful apartment. The whole process was very professional and I’ve even had some ‘new appliance’ issues that they took care of immediately. Really good people. I couldn’t be happier. In a town full of aging poor housing, I feel like I’m living in a new build.

Thank you to Samsa and especially, Stephanie, in their home office for being helpful, transparent and welcoming. My BEST friend just moved here from the East Coast and after some pretty bad experiences over the summer got put in touch with Samsa. She is now happily living in Hollywood and feels well taken care of. Feels good to know there is a company that will go a step above for newcomers to the city.

I recently moved to Los Angeles and was totally overwhelmed with choices. I consider myself so fortunate to have found Samsa. The apartment they helped me find is beautifully remodeled and everything is beyond expectations. The quality of craftsmanship, the overall experience is A+++. How could you ask for more? The application process was made so easy and the professionalism I experienced has really made my new house a home! I found that one light bulb was out and the very next day, they fixed the issue. So kind and really not even their responsibility! Thank you Samsa. You can bet I will refer my friends.

Where to start?! I’ve had SO MANY PROBLEMS since the day I moved into one of their apartments… It’s sad. The first apartment I lived in had faulty electricity. They remodeled the apartment, and I quite honestly could tell they cut corners. Back to the electricity… Our power would cut out unexpectedly every week, sometimes lasting a few hours or sometimes through the morning. When I asked if the unit had a power breaker (which all should have one), the manager said it was probably behind the fridge. An electrician came (even better, he spoke no English and couldn’t understand anything I was explaining) to look at the electricity box. Come to find out that the power box was behind the built in cabinets!!! Who the f— designed this place?! The manager simply said they would have to cut a hole through the back of the cabinet to access it, and never did.
Another time, the hot water was out for FOUR DAYS STRAIGHT. Talk about inhabitable living conditions. I was so upset, and they said they couldn’t give me a refund for those days even though I took many ice cold showers and had no electricity.
One more instance was when I told them about the cockroaches… They said they would send out a pest control and never did. Three weeks later, I inquired about the assessment and they found out that they gave the pest control the WRONG NUMBER. They continued by saying the pest control let them know it was the wrong number but forgot to let them know my correct number… I can’t even.
No matter what problems arise, I feel like I can’t even contact management about it because one of the employees is extremely RUDE every time I contact them. I’m talking attitude, snippy-​ness and an overall bad vibe. You can’t overcharge people for a shitty apartment that you refuse to fix, let alone treat your customers with disrespect and a lack of urgency. This is seriously the WORST property management I’ve ever dealt with. They don’t give a sh*t about you and just want to take your money. I’m sure other tenants can relate, considering the fact that I overheard one of them screaming at the management about how much they suck. So sad.
If you can, stay away from renting one of their properties. Worst decision ever.