Spa 415

I had the same bad experience with some of the Lifebooker customers earlier this year.
Liza claims her spa was being remodeled and gave me an address for the facial, which was a residential address. Anyway, I showed up at the appointment, rang the doorbell several times, no answer. I called her number, no answer. I left, annoyed. She called back 30 mins later and apologized, asking if we can reschedule the appointment for later that day since she was coming back from out of town. I was pretty annoyed still, but decided to give her a second chance.
I showed up at the rescheduled appointment, and again no answer on the doorbell. I called her again and she said she was 10 mins away. When she finally arrived, she led me into this creepy, messy room and was about to give me some weird body treatment before I told her I was there for a facial. She got my facial appointment mixed up with another body treatment. Anyhow, when she gave me the facial, while her dog was running around the room, telling me about her romantic getaway (the reason she was so late) with her much younger boyfriend who is auditioning for Chippendales. She also criticized my skin. If I had perfect skin, I wouldn’t be coming to you, crazy cougar.
She is very unprofessional and unorganized. I’m not surprised she has disappeared.

This spa is CLOSED. Get your money back from Lifebookers, Amazon Local, and any other source because the spa has been closed for awhile now. Not sure if the owner is planning to open a new one in a new location.

ALERT– This is serious, Unilocalers’- The owner hustled a woman out of $ 500 and has now ‘disappeared’! I just received an email on here from the person asking if I had the owners cell # because she has ‘disappeared’. SERIOUSLY! WATCH OUT! The lack of professionalism speaks for itself. I continue to stand by my horrific experience w/​this ‘spa’. I’m grateful for my unfortunate appointments because I can share them w/​everyone whom is thinking of becoming a patron. BEWARE of this ‘spa’!!! LA is saturated with really great spas w/​awesome professional peeps that won’t try to hustle you! I encourage you to consider the professional ones over this any day.

Our favorite place to go to relax.

Seriously, avoid this one. Too many really good folks in the business. I not only bought body/​skin treatments via Lifebooker, but, since they had good reviews of the business, I also booked myself for a 90minute hot rock massage. I had just gotten over being sick, was about to get on a plane to fly across the country, had gotten a babysitter, and was soooo ready for some pampering. Well, first red flag was showing up at the listed address… only to find that it was abandoned. When I tried calling the business number, it was, of course, disconnected. I then called Lifebooker, who immediately called the «owner», and while I stayed on hold, got her cell phone number to pass along to me. Second red flag was in talking to the woman, who blamed the «scheduling snafu», because she allegedly had no record of our appointment for which I had a confirmation email, and I spent way too long basically having her trying to get me to come to her house where she was «working out of until the new place is ready.» No go. After going round and round, I was beyond irritated, and felt duped. She pushed and pushed for me to come for a 45minute massage, saying, «I don’t want you to have a bad impression of me.» Too late. Red flag number three was her saying that she wanted to make it up to me and would «give me the works» when I came back from my trip… which she wished she could do that day, but had Jamie Foxx coming in shortly. She asked if I was in the entertainment business, which is obvious from my email address, and that was clearly just an transition to her talking about all of the «big names» she has worked on for years. I gave her my email address, mostly just to get off the phone, but planned to get the promised services, and my Lifebooker services I’d purchased, upon my return. Well… several unanswered phone calls later, and I never did hear from her. Nothing. No email. No phone calls. Oh, and that «temporary situation» of working out of an apartment? The website has not been changed, and still has the address of the abandoned suite I went to 6 MONTHS AGO. THIS IS A SCAM! Maybe she was legit at one point in time, but she and her «spa» are anything but legit at this juncture.

I purchased a treatment on July 8^th on Lifebooker… I was going to Cabo on July 19^th and wanted the treatment before so I called on several occasions and left messages… STILL haven’t gotten a call back!!! Seriously??? This is not the way a business should be run…

Incredibly skeptical. Purchased a lifebooker ticket for this «spa» for a facial, only to be led to someone’s residential apartment – not an actual spa. The «spa» owner, or person who resides in the apartment then told me that she did not have me scheduled… she thought I was at noon, then came back to tell me that she scheduled me for the next day.
Um, sorry lady… whoever you are: When I make an appointment, my calendar is never screwed up. Nice projection tactic.
I then let the woman know that I felt extremely uncomfortable that the appointment was scheduled in someone’s home. – Someone that I had never met before. She then stated: «Oh, I thought I told you that on the phone?» Again, nice projection tactic.
Unprofessional, unorganized. I am not going to the home of someone I do not know and then letting them work on my face with special treatments.
Good one, spa 415! Pass.

Called to make an appointment and spoke with owner Liza Lewis. She didn’t have anything available so she said she would send me a“coupon”. She asked for my email, I never received anything. Poor customer service.

I feel like I cannot really rate the actual place and staff. I can only comment on one person there and her service. And her name is Isabel. I bought a voucher on
for a Brazilian wax at Spa 415. I called during the week to make an appointment. They told me I had to call Isabel because it was her promoting that deal and not necessarily the actual spa. So that was a little annoying at first.
But I called Isabel and made an appointment to see her. The only time she had available was on a Sunday morning at 11am. That was great for me. I get there about 10 minutes early and no one is there. But sure enough, Isabel showed up ready for me. Turns out, no one works there on Sunday. She rarely works on Sunday either. But she was more than happy to take me that day. I felt a little bad… if I would have known that I’d probably would have schedule an appointment on one of her actual work days. But on the other hand, the fact that she took me on her day off was really nice. She was very sweet lady. And my wax came out very good. She tried to do her best not to hurt me. But com’n…it’s a Brazilian wax… it’s always ganna hurt.
I paid $ 15 for the voucher but she mentioned she regularly charges $ 30, which I thought was a great deal in itself… especially for the 90 210 area. I’d definitely make another appointment with her in the future.

Ok, first off, I just have to reply to a couple of the bad reviews that I read about this place. I just have to know, what are these guys talking about? I am shocked. This was a really nice place. It is in a great location and it’s not a a huge location, so you get personalized service. Everyone there treated me very well and all the treatments that I got were great!
There was actually a time when the equipment that they needed to use for my treatment was unavailable, so they more than made up for that. They gave me a free treatment, which was awesome, and rescheduled me at my convenience. Normally, I would be very upset, but to be honest, I got the better of this situation.
Liza is awesome and she runs a great spa. Don’t take my word for it, try it for yourself.

you just expect more from a spa in the heart of Beverly Hills. It’s not as clean you want it to be. customer service is ok not great. i think i will try a few other places in the area and see what they offer for the same price. the music was a bit annoying, but hey it’s not my personal spa. i dont get to choose what music they play, right?

Liza set this business up as a scam, I fully believe. I would not spend your money on her coupons or gift certificates. She would not allow me to use my $ 100 purchase of gift package services.
She is terribly rude and terribly unprofessional. She, and her «spa» are a disgrace to Beverly Hills, Los Angeles, and businesses.

Spa heaven on earth would be an understatement! This place has warmth coming out of its pores. It was a chilly day when I came in and the temperature inside was just right. I was immediately greeted with a warm smile by the owner Lisa and was lead to my treatment room where the lighting was dim and relaxing. The bed had a snug blanket and a goose down mattress that I melted into when I laid down. The music was calming and the energy soothing. I came in with a migraine and thought about canceling, I am so glad I didn’t because the whole experience cured my headache and gave me new hope for my skin.
Shockingly enough my last facial was in 2008, Lisa had her hands full to say the least. She diligently went to work on my face and did extractions till she unclogged what seemed like every pore. She did a VCA peel which didn’t result in scabbing or any kind of irritation and then she did a Photo-​facial to remove the scaring that I accrued from years of picking and sun exposure. The mask she put on my face was a vitamin A mask that felt like an oasis to my thirsty skin. She ended with a heavenly facial massage that touched every pressure point. One important thing to note is that Lisa is 50 years old and has dewy skin that doesn’t need makeup, yes, you heard that right. She walks the walk and talks the talk, something that is sooooooo important when choosing a facialist. Her skin has inspired me to take care of my 38 year old skin, so I can have skin like hers when I am 50.
My diagnosis from Lisa was that the obsessive picking I do on a regular basis has spread bacteria all over my skin and has in turn led to my consistent breakouts. She also mentioned that I have dry skin that over produces oil which also contributes to my breakouts. The prognosis is that in 6 weeks of treatments my skin will dramatically improve, after that facial I am definitely leaving my face in her hands.
I walked out with a rosy glow and my skin felt softer than a babies behind. The scaring has dramatically improved, my sister asked me the next day what I had done to my skin, she noticed that it looked great. I can’t wait for my next treatment in January.

Anyone who knows me also knows I am certified beauty spaz. I also know the Beverly Hills «back streets» far too well. My favorite streets start with Beverly then Canon then Crescent. Often times on my lunch break, and needing some fresh air I will cruise down to Crescent, drop into Whole Foods and be on my way. I now have a whole new reason to extend my stay. Situated next to the Crescent hotel is Spa 415. Decorated with rustic, warm furniture, dark wood and a renaissance, romantic feel. I had been told the spa offers great facials and treatments and wanted to try something new. The spa’s owner Liza is great. She made me feel very comfortable and showed me around the spa before my treatment. My skin is beaming. No joke. Post facial, I have a rosy glow and look like I have a sheer tint on but don’t! My pores are PERFECT and any blotchiness I had pre-​treatment is a thing of the past. Liza uses great products as well — on the higher end but with skincare you get what you pay for. During this particular facial she used Sanvita by Dr, Spiller (omg heaven) as well as an Aloha Hydroxy product and mask from Environ. Turns out Liza’s salon is the only one that carries Sanvita on the west coast.
She also easily accommodated my work schedule and offered me a later evening slot. That means a lot to me as I work all day and don’t have a lot of flexibility around this. I will definitely be back and recommend Liza and the spa to friends, Oh and before I forget; she has a couples massage room complete with low lights and a tub. This will be at the top of my holiday wish list!

This review is for Isabel, the new lady at Spa 415 doing Brazilians. I came on a Sunday, when the owner and the infamous dog that previous reviews have mentioned were not there. So I cannot speak for what they are like. Isabel, however, was wonderful. She’s super friendly and is very efficient at her job. I had originally gotten a groupon for her services, but located at Edan Edan Salon in Westwood. When I actually gotten around to using the groupon, she had just moved to Spa 415, so I went to meet her there.
The room she took me to seemed clean, and was dimly lit. The lighting would be better suited for a massage or spa treatment perhaps, but was a tad dim for a wax. No matter though, as long as the job gets done, right? What I really appreciate about Isabel is that when I asked her to turn down the heat for the wax because my skin is a bit sensitive, she really made sure that the temperature was comfortable for me before we even proceeded with the wax. Usually, the people I’ve gone to like to use the first two strips as a test for the temperature, and I squirm and have to keep asking for a cooler temperature. Isabel made sure I was comfortable before even starting, so I did not have to squirm about the heat at all.
Overall, She did a great job and I found her to be very professional and very pleasant. I will come back again.

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Response to owner’s comment:
And here it came, the unprofessional backlash from my original review below.
Liza, I’m glad you have clients that don’t mind the illegality of having dogs with fleas in your salon. I’m glad you have a clientele who’ll over look that. I just cannot, because flea bites bother me and my skin. Call me silly about that.
I understand various conversations happen in all kinds of places. I even worked in client/​customer service like you do in my college years, and know that there is a time and place for salacious remarks and lascivious conversations and that time and place is not in the earshot of a client. I would never have sought to alienate anyone like that as it (VERY CLEARLY) can drive away business.
I don’t wish to or care to explain these negative comments… that’s not my concern. I’m just here to express my opinion. It’s what Unilocal was created for, and I’ll use it to its fullest.
Additionally, I don’t see where I made personal attacks at all. I never said YOUR name (I didn’t know your name, just saw a scantily clad woman speak of sexual conquests in my presence and was told later by the receptionist that was the owner, NOT by Lisa). You shouldn’t make apologies for «representing the life of a 50 year old woman who celebrates and embraces great beauty.» But you MUST agree, that as a client, you’d want to welcome me … and explicit conversation is not welcoming, even to the most liberal mind and spirit (which I absolutely am).
This doesn’t seem to be a matter of anyone’s envy. I had issues with this location and Lisa told me NOT to make remarks when i talked to her about the flea bites, because she didn’t want to make waves. But I can’t let something like that go …
If you think a review like mine is treating you poorly and fit for karma … that’s your issue. I’d say, having a pet in a spa illegally, rife with fleas and then these reviews exposing that fact is karma for you in and of itself.
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Original review: 7÷30÷12
I really hate to echo what two others have said, especially seeing how this «professional» business owner then treats people who are displeased with her working environment. LET THAT BE A RED FLAG TO FUTURE VISITORS: You express how upset you might be and the owner, instead of trying to make it right, responds with vitriol and accusations online.
So here’s the reality:
Fleas: Yes. Unprofessional conversations — Yes. Will I return — No. Even though it’s walking distance from work.
At my first visit, I got a lovely tour. Saw this boudoir-​like back room and other rooms. It was a bit gaudy for a spa, where I know I would come to have relaxation and as little visual stimulus as possible. But I understand that might just be a preference.
I got in my car, and started itching … found a flee on my jeans. I didn’t think much of it until I came back in about 6 weeks and saw this lady barely dressed, talking about inappropriate things with a client there (me!) — I don’t really want to hear about your sex-​capades. But I tuned it out when I saw the cute dog, who was seemingly happy to get attention. I received my service and noticed a couple more bites on my leg — rather, my aesthetician did. Mind you — this is 6 weeks later. totally separate visit.
I think that’s enough to hopefully communicate that this is an unclean place, and to just share that I will not return. Word of mouth spreads. I’ve sent many people to places based on my recommendation, and this place just lost a good communicator.
… Waiting for the unprofessional backlash.

Like Betsy C, FLEAS~!!! My legs were covered with flea bites after being in the waiting area. Besides the fact that it’s the sweetest dog ever, it’s also the stinkiest dog with gnarly matted fur. It’s clear that the owner really doesn’t care for the dog nor their clients. I’m pretty sure it’s a violation of health standards to have a dog in a spa where waxing, sugaring, and facials are being done.
The owner — Lisa/​Liza (however she spells her name) is rude when you walk in, especially when you’re there for an appointment with a tenant and not with the spa. I’ve overheard her be unprofessional to others — rudeness, talking/​bragging about her extracurricular activities — such as her sex life, boy toys, etc. I think it’s really unprofessional on how this spa is being handled.
Would I ever spend my good earned money here? Nope.
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update/​response to owner 8÷6÷12:
Similar to Missy’s and Betsy situation, Lisa asked us NOT to say anything about the issues that we experienced in this place. Regardless of what was going on between these two ladies, Unilocal is a forum for us to voice our opinions and not an attack on the place. We are just stating the facts and what we experienced during our visits to this salon.
Fact: you have a dog in a spa. Regardless of how — clean/​not clean this pup is, I believe is still a CLEAR violation of the health standards of California for a spa. If you haven’t been complained on before — you’re just lucky that you have clients that haven’t been bitten by fleas nor complained about it.

Christian Fitzgerald Riley is a genius when it comes to treating and pampering his clients. He’s provided health advice and supplements, too. I had a leg treatment for circulation issues and I noticed an immediate improvement when I have tried serums, creams, exercise, diet, green algae pills, the works. One session with the talented Mr. Riley and I feel like a new person with renewed confidence. I am proud to become a regular!

I love Liza and Spa 415!
I purchased a package deal through a third party and am so glad I did! This spa is so serene and clean (I’m a clean/​neat freak). Liza, the owner, is extremely knowledgeable on skin care and her passion for it shows. Not only did Liza honor the prices of the package I purchased, but she even provided me with services worth more at no extra charge. Simply because she «wants me to love my skin». Over the months that I have been going to Liza I have seen a huge improvment in my skin. Each time I went, she worked with me to accomodate my schedule, even staying late to wait for me. The service has always been friendly and professional. Being a single mom that works full time, I look forward to my appointments at this spa. It’s a definite refresher for me.

I came here with my boyfriend on Valentine’s day to get the couples massage. Let me just say this place is really amazing. Before I was able to even get my handle on the door someone immediately opened it for us from the inside and welcomed us in. We were at least half an hour early and they led us to the back room.
Our walk to the backroom was with rose petals all along the way. This place is small but quaint and really nice. We got to the back room which had two couches. There was a spread of brie cheese, crackers, strawberries and a piping hot chocolate soufflé. There was a bottle of champagne on ice that they happily opened for us. They let us be and have our private time together. The fruit, soufflé and cheese and crackers were perfect (pictures to come). The room was dimly lit with candles and rose petals everywhere. They even had some rose petals in the shape of a heart. Real nice touch!
After about half an hour or so they led us to the changing room where slippers and robes awaited us. After that they led us to the room that had a bathroom, private steam room and shower. They gave us our time to enjoy the steam room and shower off before laying on the massage tables. We had the most amazing side by side massage. It felt amazing and so comfortable they got every tense spot I had. The aromatherapy was so nice. My only complaint is that when I made my appointment I asked for the hot stone massage instead of the Swedish but didn’t get it. No worries though it was enjoyable none the less!
The people were so sweet and nice! I would definitely visit again!