The Eberly Company

Terrible company to rent from! They don’t fix anything, try to charge tenants for all issues with their run down apartments & after 6 years of renting from them and giving more than two months notice prior to a military deployment they did not refund my overpaid rent for the last month or return my security deposit; basically robbed me of over $ 800! Don’t rent from these people!!!

looking for a place for my step-​son in Hollywood… saw this place and called… lft message on general mailbox… waited one week nothing… called again and went through voice options to leasing… left name# and address of interest… nothing…called third time left same msg with no call back… WOW…if this is the caliber of management for this place imagine if you lived there and needed help… really bad terrible company…

this property management company is a joke! they had a vacancy, i called 3 times and NEVER got a call back. i decided to take it upon myself to view the unit — i went up and noticed it was unlocked. doesn’t seem that professional as anyone could squat and thus become a threat for anyone entering. I called a 4^th time after looking at the unit (all over 2 weeks time) with still NO REPLY. i went back on property to visit a friend and found it had been rented! i asked them how long ago they applied and say ‘oh a couple days ago’. hmmm seems FISHY to me! After reading the reviews, i’m MORE THAN HAPPY to say i did NOT move into the facility. I personally am in Property Management for Residential & Commercial and i find it BEYOND unprofessional that they really reply and ARGUE /​DISPUTE people’s OPINIONS. it’s NOT right for you to reply in the argumentative manner that is being done.
i would LOVE for them to say something to me or for DeAnna to ever so kindly offer her willingness to accept a phone call to discuss — which is complete BS! why would i call when everything i’ve done thus far and from what i can read goes unanswered, it’s oh so generous of you to FINALLY make time for people! and i’m not even a paying client and i’m this upset can you imagine if i actually paid rent?
THEY GET ZERO F***ING STARS IF I COULD GIVE THEM NONE BUT NICE Unilocal REQUIRES ME TO GIVE 1!
oh and not to mention — i’ve been back on property numerous times the past couple weeks and they do suck at maintenance because their entire walkway to the apartments is FULLY DARK not even ONE light! such safety provided!!! WHAT A JOKE !!!
how long has it been since you’ve actually BEEN on property? i hope you can say awhile ago because if you shoot back and say soon — then it proves you are even more disconnected with your property and oblivious not capable of providing changing of lights to provide safety!

If I could give this business less than one star I would. They are the MOST horrible apartment company I have ever dealt with. The owner is rude, incompetent and unprofessional. He continuously talked over me, interrupted me and even hung up on me. Mr. Eberly even asked why I have nothing else better todo than to call and follow up on an issues? Excuse me sir for calling you on my lunch break about an issue that has been going on for 2 months now. I urge everyone to stay as far away from this business as possible. Please how can I report them to the better business bureau?

I see a lot of negative reviews here. I have had some issues with The Eberly Company myself, however, our most recent inept supervisor was just let go so I contacted Charles Eberly regarding the turnover and he assured me that he will be much more «hands on» in the future. I will give him the benefit of the doubt and support him in his endeavor to become a «more involved» manager. He seems like a decent guy.

I lived in a property managed by the Eberly Company for 10 months… If you don’t mind weeks to get normal maintenance requests done, or given the runaround about why things aren’t being done, rent with them. They will also find any way they can to try to withhold your security deposit. The shadiest and most unprofessional people you will ever deal with in your life.

Part of me takes some consolation in knowing I’m not the only one who has been ripped off by this company. I rented their unit in Toluca Lake («The Metro Art») and lived there for a year. I took very good care of the unit, and when the property manager (Stacey) and maintenance guy came in to do my move out inspection, I was told I could get a cleaner to do it, or have their cleaner to do it for $ 120.
My cleaner wanted $ 100, so for the extra $ 20, I let them do it to save me the hassle. On the security deposit refund, they charged me $ 195 for what they quoted $ 120 for. Same thing with painting. The PM said because it only needed light touching up, it wouldn’t run more than $ 200 (which seemed excessive for touch-​up). On the security refund, they had charged an astronomical $ 350. Of course, Stacey stalled at ever putting these numbers down on paper, but everything sounded legit and I hadn’t had any problems while living there so I trusted her.
After I moved out, she called me twice within a couple of weeks to ask whether or not she had ever given me a written move-​out form. I reminded here that both times I asked, she claimed she was too busy to give me one. I’m assuming that this was to see if there was anything to prevent them from absolutely gauging me on the cleaning and painting. I have tried to call Stacey a couple of times since I received my check last week, and neither time has my call be returned. I have also tried calling Eberly and, not surprisingly, it’s pretty difficult to actually get a hold of someone there. Typical rental company scam.

Extremely unprofessional management company and poor onsite property
manager.
I’m a resident of a property they manage in Sherman Oaks at 4421 Murietta avenue
part of Murietta Ventures LLC. My partner and I have had numerous unfriendly encounters with some tenants and the property manager who chose to constantly
harass and pry into our personal business and lifestyle.
They say they are a dog friendly building but treat pets
as if they are endangered species.
For the past 6 months, I’ve written numerous emails, expressing a meeting with the management company about our uncomfortable living situation, but to no avail no response. However, they did send a letter stating we slam doors and our dogs bark excessively. In the letter there was a phone number, so I decided to call Charles Eberly personally and request a face to face meeting to discuss the matters in an amicable, neutral way. Unfortunately, he refused and undermined my sense of knowledge and my desire to make some sort of peace.
If you are a property owner and are looking for a professional and respectful management company, The Eberly Company is not the way to go.
If you have pet (s) and are considering moving into any of their properties, especially the property on Murietta avenue in Sherman Oaks, please consider other properties in the area.
To add in closing, they are extremely slow with maintenance and work orders. They send workers out who are not really qualified or the onsite property manager attempts to fix things he’s not capable of fixing (i.e. he replaced our dining room chandelier with a new one and burned the electrical wires and we were forced to buy a new wire system for the chandelier). The tenant turnover rate here is ridiculously high, another sign that this property is managed poorly.
I really wish I would have researched better and read reviews before renting because 90% of the reviews listed her are 1star, poor.

We are sad to be moving out of the Manhattan Apartments in West Hollywood, but we are relocating back home to the Bay. We felt so lucky to get it because we jumped on it almost as soon as it was posted in March! We searched high and low and found nothing comparable at this price point in this area, not even close! As a Feng Shui consultant, I’m especially picky of floorplans and living spaces but I can tell you that this one’s got great flow :) Our time here has been extremely pleasant as it is a quiet but friendly building with awesome amenities and an even more wonderful staff. There is an on-​site manager who is really helpful and friendly, and any minor maintenance issues have been done almost immediately by their trusted maintenance staff that has worked with them forever. Kevin Eberly is very friendly and accessible as well, which is hard to find these days! Apartments in this building rarely become available, and this home is the number one thing we will miss about Los Angeles. Thank you Eberly Co. for helping us make this transition as smooth as it could possibly go!

Really wish I would have read these reviews before moving in… my bf and I moved in in July and I’m already dreading have to wait another 1 ½ yrs before we can move out. The management company is nonexistent. I’ve called and spoken to «emergency call» answering service with promises that my messages «will be sent to the office» and after 10 CALLS to request a cockroach exterminator (YEP, COCKROACHES. FAMILIES of them in my bathroom, linen closet and most recently, my kitchen), I finally got a call from someone who said an exterminator would be contacting me to set up an appt time. 2 weeks have gone by with no calls. since then I’ve left multiple messages with more empty promises of «someone will contact you.»
I’ve been sick since we moved in… looked up common allergies and what is listed as #4? COCKROACHES. We are extremely clean people who never leave food out and I clean the floors and vacuum almost daily. I’m going to buy a mold tester to see if that’s an additional cause to my being sick.
Really wish the building owner would change management companies, I can’t believe they would stay with a company that ignores their tenants! Regretting giving up my one bedroom in West Hollywood. This is the worst apartment management EVER.
So over it.

Incredibly slow to respond to basic safety and maintenance requests.
Here’s how long we’ve waited for:
Broken, unusable toilet: nearly a day, two separate times
No hot water: more than a day (all apartments in our building were out)
Molding in shower peeled off, water going straight into walls: no one ever sent
Wall outlet caught on fire: no one ever sent (seriously! we just don’t use the outlet anymore… the very calm person on the phone literally said «well, is it STILL on fire?»)
We were already living in our place when they took over property management and love the apartment & our neighbors. When we move out, I’ll update the review with lots of details, but until then I do fear retaliation– they are super sketchy.

Thank you Charles for your response. I believe this is an excellent example of how out of touch you are with what happens at the buildings that you manage.
My complaints were with the length of vacancies– not the reason people left. Several of our units were vacant for MONTHS at which point my husband and I called you to inquire as to what was happening. After more than one year of poor performance, I insisted on reviewing all applications and all leases– due to the numerous errors and the failure of your staff to charge market rents. I wish we had insisted on this review from the start as we could have stopped your people from renting at the wrong price or to a tenant that was not qualified.
1. One apartment was rented for hundreds of $$ under market — in a rent control situation we are stuck with this for years to come.
2. Several apartments were rented to people with a history of eviction and or POOR credit. We are spending a GREAT DEAL OF TIME AND $$$ evicting these folks and repairing the damage caused to the units.
3. The townhouse you refer to was indeed EASILY RENTED BY ME WITHIN DAYS AT A HIGHER PRICE. Your property manger was unable or unwilling to perform.
4. We had friends or family «secret shop» our vacancies during Eberly’s management and were repeatedly told– NO ONE CALLS ME BACK or «we showed up for our appointment but the property manager is not here» or worse-​” the guy showing us the apartment smelled of smoke and was dressed poorly.” (This is when showing a non-​smoking apartment).
5. Since taking back the buildings, we have successfully turned ALL vacancies within days.
We also wish you well but would prefer to have back the tens of thousands of dollars wasted on poor management.
We have managed our buildings for more than 15 years with less hassle and evictions than we have had to deal with under Eberly Company’s management and with the poor quality tenants he let into our buildings. ALL of our long term tenants had said they are so happy we are back managing the buildings.

The Elberly company are complete theives, all they do is steal people’s money. We lived in the studio city apt, Mary Ellen. When our lease was done, this company had the audacity to charge us for two extra days we were not there. We have called several times and no one was able to get back to us. Phone calls, emails; it’s been 8 months. Not only that, we were so eager to get out of the Mary Ellen Apts, it looks nice but is a dump, old appliances no insulation in walls. You could hear your neighbors having a normal conversation, toilets flushing, showers turning on and off. We had multiple leaks in the roof that were not taken care of, stained the carpet. They tracked dirt and mud into the apartment when they came in to put hole into the wall to fix a burst pipe for our neighbors apartment. The handles to our sink broke and the washer and dryer are so outdated and old it could barley fit a toddlers short. On top of that it ruins your clothes and the floors are so squeaky when someone is upstairs it sounds like a bunch of elephants trampling around. I’ll be filing a complaint with this company for taking money from people’s deposits illegally. I recommend everyone to steer clear of these thieves.

I rented an apartment in December 2010. The rent was incredibly reasonable for this new, beautiful building in the heart of Brentwood.
Initailly, Charles Eberly’s resident manager could not figure out what the monthly gas and electric might be. He quoted me $ 12.00 a month for water and sewer, when in reality it was more like $ 75.00 a month.
NOTHING IN THIS BUILDING WORKED RIGHT for 10 months. First, there was a flood, then the electricity went out twice, then the washer, dryer, dishwasher went out on three separate occasions. The cabinets in the kitchen peeled and their cabinet people had no idea how to seal a cabinet and prevent future peeling. Unbelieveable. The surround in the master bath started to crack and did so twice. The apartment was filthy and they said they cleaned it, but I had to redo what they allegedly said they did, replete with hiring a rug cleaning company; the rug water was charcoal.
So this shit went on for ten months. The management sucked (onsite and Charles himself). They didn’t want to do anything and the onsite property manager was too busy eating and resting to be bothered with helping anyone. He was equally nasty to us all.
The final blow was a sixty day notice to quit. I paid my rent on-​time, but because I kept asking them to fix the apartment they wanted me out.
Charles decided to charge me for the cleaning of the apartment when I left it clean, carpet cleaning, which is a real joke as I had to pay $ 117– to clean their crap up and would not give me receipts for their charges or a waiver, which is required by law.
I am taking Charles to court next month and have reported him to the California Real Estate board. Hopefully, they will look into my allegations, because as you can see no one likes the Eberly Company as their rating is very low.
My advise it to stay away from BW Brody, Charles Eberly company’s as they do not care about their tenants, have no problems throwing people out even though I wanted an apartment without problems.
A number one rating is not low enough for this horrible man, Charles Eberly, or his nasty property manager.

JUDGEMENT PREVAILED: I finally got MY MONEY reimbursed on August of 2011 by means of forcing it out of Eberly and withholding their rental earnings through the court judgement. Eberly filed a cross-​claim with the court in a pathetic attempt to recover their loss, but never appeared in court! They did not come to court because: a) they had no case, b) their «cross-​claim» was based on a ridiculous accusation, and c) they only wanted me to have a pointless trip back to court to waste my time once again. Luckily, this time I cared not to appear.
I strongly recommend all «victims» of Eberly Company to fight back till justice prevails, regardless of how small the damage may be.

The Eberly Company is the WORST and I will never rent at one of their properties again! There was a big portion of my tenancy where they fought building violations and the threat of the property being palced into REAP. When I called the building department to find out what some of the violations were, I couldn’t believe the stuff I heard, and a lot of it to do with mold. That was when I decided it was time to move.
Luckily I was very anal when completing my move-​in checklist and noted every gouge on a wall or shoddy shortcut I found. (More on that in a minute)
When I moved in in May of 2009, my apartment was partially remodeled. New carpeting and wood flooring in the kitchen and entry way areas and new appliances, but there were also some flaws; countertops that were marred and cabinets that were just painted. Okay, I knew this going in but reasoned that my $ 2100 a month rent was still reasonable for the fact that it was a secure building with gated, reserved parking, I was allowed to have my dogs (though with pet deposits for each) and that it was west L.A. While moving in and unpacking, I discovered that my feet were black with dirt after walking around on the «new» carpeting. I alerted the manager who was surprised because it was new, though she did say the carpet was put in before all the work was done and that workmen worked on top of it for a while. I proceeded to put on a brand new pair of pure white socks to make sure I wasn’t snapping, and sure enough, they were black. She contacted the company who balked at doing anything about it. It was only when she told them she saw my evidence and that she knew workmen worked on it that they agreed to clean the living room, though not the bedrooms. Countertops were crudely cut to fit the cabinets so that the particle board-​type underside crumbled and dropped wood shavings whenever I opened the dishwasher, not to mention it was shimmed to make it level and if you were down low enough or far enough across the room you could see the gap and shims underneath. There was mold in the front bedroom window that I did not notice right away and the apartment was dirty enough upon move in that I didn’t feel comfortable putting anything away until I cleaned it all from top to bottom myself. Not long after moving in, my garbage disposal backed up and a plumber had to come clear it. The plumber pulled out wads of long, black hair from the drain. Not only are my daughter and I both blondes, but we also don’t wash our hair in the kitchen sink. Yup, Eberly sent me the bill and tried to charge me for it. I threw a fit, but the manager took the bill and handled it. During the torrential rains we got during the winter of 2010, I saw many leaks happen in the building. Eberly consistently used cut-​rate (I’m sure illegal) labor to fix everything, and I’d watch them cut the bubbled paint to let the water out and then paint back over the top of it. The outside of the building was nice but very deceiving, along with their descriptions of «luxury» apartments. The lobby was always filthy and full of dead bugs. If someone spilled something or something happened to make a mess in between cleanings, it stayed that way. It was embarrassing to have people come over because the halls have stained carpeting and dirty, marked walls. The building was only cleaned twice a month and always looked like hell for most of the time in between. I moved out in July 0f 2011 after over two years, and requested a walk through. They did one, but it was done without me present, which I had asked to be part of. They wrote down that touch-​up painting needed to be done, the carpets cleaned and general cleaning. I contacted the company since they did the walk through without me, and gave them notice that there was no damage to the walls, so after more than two years I knew they couldn’t charge me for touch up painting, and that the carpets were filthy when I moved in. She was surprised that I had noted it on my move-​in but admitted they woudn’t charge me for it. When I left, I spent two days cleaning the palce from top to bottom, except the carpets. When I turned over the keys to the (new) resident manager, who was actually pretty okay, I pointed out that it was in a more clean condition then when I moved in. He backed me up, saying his place wasn’t clean when he moved in either, and admitted what I had done was military-​grade clean. I then geared myself for a fight when I got my deposit refund. They waited until the last day before the legal deadline to return my deposit, but they did only deduct $ 80 out of $ 1600 for carpet cleaning in the two bedrooms that I didn’t make an issue out of.
Even though I got my money back, beware. Eberly would be a slum lord if he could get away with it and only does what he has to to avoid trouble. Look elsewhere for tenancy… if you’re willing to pay the high rent he charges you can find a much nicer building and get a LOT more for your money.

i don’t think they’re that bad. i live at the 100 n sycamore ave property&so far, no complaints. if anything, i like that they take my rent check a day or so late&don’t insist upon the late fee.

Rude. Cheap. Worthless. Terrible.
DO NOT rent property owned/​managed by this company! Constant issues unresolved. Unwilling to help/​fix anything. Reporting to the better business bureau as well. Rent elsewhere!

WORST COMPANY! I cant even begin to explain. Its like they woke up one day and decided to start a company without actually doing work. I don’t see how properties still hire them.
THEY PASS THE BLAME ONTO EVERYONE ELSE, NEVER TAKE RESPONSIBILITY AND THEN GIVE YOU A SLAP IN THE FACE «I AM SORRY TO HEAR ABOUT YOUR ISSUE WE HAVE BEEN MONITORING IT»
My ass!!! If you are monitoring it, that makes things worse because then I KNOW you are willing and intentionally not doing JACK about my issues, concerns and inconveniences.
I moved into an amazing apt, so happy about it and it was filled with minor issues but multiples that were piling up. I wrote 27 emails yes 27, because they were not being resolved or even addressed and they still did not even bother. Out of 27 emails I had 1 person come look at my door that was locking my out and he was giving a key and walked in on me when I wasn’t even dressed… ARE YOU KIDDING ME!
I ended up having to call repair companies myself to get my issues resolved in a timely manor and emailing invoices to the management company, along with multiple people in my building. They even had the nerve to say «we wouldn’t have paid that much to the companies we hire to fix property maintenance» you need to pay the difference. HA HA that’s funny. Well maybe if you would actually respond and fix something within a months time you wouldn’t have that problem.
Do you think I want to do your job for you and then argue with you about it, YOU SHOULD BE THANKING ME AND THEN FEEL EMBARRASSED YOU CALL YOURSELF A MANAGEMENT COMPANY!
I would never choose to deal with this company, if you have an issue just know they don’t care. I had an emergency and when the company was contacted i was told it would be at least an hour before that REACHED someone, not sent someone, but reached them, so I had to call 911 and they were here within minutes. They are NEGLIGENT, UNPROFESSIONAL, UNCONCERNED, and more of an INCONVENIENCE then helpful.
QUE insincere message from Eberly Group below. Along time lines of.
«I am so sorry to hear that you have had bad experiences with our company. I have spoken with the staff and can assure you that you should not have that experience again. Please contact me to discuss any issues you are having, please call me at xxx-​xxx-​xxxx and I will do my best to help you out and resolve these issues.»

As a tenant in a property managed by The Eberly Company, I will say this: be careful, don’t assume anything, look over all paperwork carefully, take pictures, ask questions and know your rights. Reading these reviews is a great first step. Good luck.
01÷12÷11 Update:
Thanks for the follow-​up, Deena. I’m in the middle of a small situation now with the Eberly Company in which I have repeatedly (3x) asked for an explanation of a certain decision made by your company and have yet to receive a response. The next step is to send a certified letter (for documentation purposes) with this question and a record of my previous attempts to start a dialogue. If you can, please help. Thank you.