XIV Karats Ltd

I love coming to this place. The atmosphere is so amazing and everyone is sooo nice! I have a specific person that I love and will only deal with her! Her name is Flo, she is the best! If you need jewelry you need to go to 14 karat and ask for Flo! She will definitely take care of you and make sure that your buying experience is the best that it can be! I will vouch for that! Tell her Alex sent you! :)

I have to say I have shopped here for years and always thought it was one of the best places for jewelry around. However, a recent visit changed my mind a bit. Although they have an amazing selection of incredibly beautiful and diverse jewelry, their prices are not as good as they use to be. Although everything is ½ of the marked price, the marked prices seem to be more inflated than in the past. Additionally, it was difficult to get someone to assist me. Their customer service is not what it use to be. Overall, very disappointed.

Got my engagement ring and wedding bands here in 2011. They still clean my ring for free when I go back! Great service, would definitely keep going back for my next purchase!

Absolute best. Bought my wife an eternity band for our anniversary. Ron and team spent a lot of time helping me make the perfect choice. Would recommend to everyone.

Alison is sooo lovely; truly Awesome! She is knowledgable, always patient and kind, never rushes you regardless of price point, exchange or repair inquiry. She’s the Best! Not only is the jewelry selection, quality and price unbeatable, they design and repair jewelry incredibly! We had a 20+ year old gold diamond and ruby pendant that they repaired flawlessly and at a price that was remarkable. XIV K is a very busy place, reminiscent of the New York jewelry/​diamond district but with consistently/​uniformly excellent customer service. You will be acknowledged upon arrival and if there is a wait they will let you know they will help you, asap. If waiting isn’t ideal, you can also make an appointment. Alison is exceptional, so you may want to schedule an appointment, if waiting isn’t ideal. Thank You Alison and XIV KARATS! HAPPY NEW YEAR!

Amazing customer service and beautiful jewelry — they’ll work with you on what you’re looking for and if they don’t have it in stock they take your information and and actually call you back. Not snooty at all like you would expect a jewelry shop of their caliber in Beverly Hill at all! Thank you guys!

I have had as much inside access at XIV Karats as you can possibly have and one thing I can tell you is that Cheryl, the owner, is an incredible person. She is honest and truly cares about her customers and people in general. She is the kind of person that would prefer to take a loss on an item she is selling just to make someone happy. I used to date her daughter for several years so I know this for a fact. I’ve met very few people in life that I can say are as good of a person as Cheryl. I’ve also seen their profit margins first hand and I can tell you that this place is not making a killing on their jewelry. They sell a lot of volume and that’s how they survive, but you are getting a very good deal when you shop here and there is very little mark-​up. If you are buying jewelry, I would only recommend that you shop here. If you live far, it’s worth the drive, I promise you.

Best jewelry place around. In the heart of Beverly Hills, but the prices are amazing and the products and service are great! Flo helped me and was a tremendous help.
Go in and ask for Flo. She was great.

This jeweler made a beautiful diamond cross for me. Unfortunately (completely my fault-​not theirs) I wasn’t comfortable wearing it as it was just too big. They insisted on remaking the entire piece for me, removing some of the diamonds to downsize it, and they refused to charge me. They truly care about customer service and happiness. Most of my friends and I have been going to 14 Karats for many years and I’ve never heard anything but raves about their work and their service. Although I am an infrequent shopper, they treated me as if I were a major spender. The staff is friendly and patient. The work is always excellent. I wouldn’t go anywhere else.

I went to XIV on Tuesday to browse engagement rings with a friend and to inquire about purchasing curved bands to replace my diamond wedding bands. The wedding bands I have (purchased elsewhere) are standard with no curve and wearing them on either side of my diamond ring felt bulky. A managerial-​type man came over and after a quick evaluation told me that I should not wear ANY bands next to my diamond ring because they will rub together and cause the diamonds to come out of both the bands and the ring. The integrity of this employee may have lost him that sale, but it saved me from ruining my rings and for that I am very grateful. He then cleaned all my rings and they looked as beautiful as ever by the time I walked out of there! There was also a very patient blonde woman who assisted me and my friends that day. Overall, great experience– I’ll be back.

I have been shopping at XIV Karats for many many years now. As of yesterday they have lost my business and many other people’s business!!!
I was there with 2 other people (both giving them business). I am a new mom and have an 8 month old baby girl. I was breast feeding my daughter sitting down looking at jewelry. 2 women employees came up to me and harshly asked that I go breastfeed her in the bathroom. I replied that I was fine where I was and thanked them. Then the other woman said «you know you are being watched on cameras!» (Implying that feeding my child was illegal) and then rolled her eyes at me. I went and told the manager (Yosi) and when he asked me to point out who told me that… He said «Oh geez that’s the owner!»
Feeding (breastfeeding) your child is legal ANYWHERE in the state of California. See California civil code 43.3
«Notwithstanding any other provisions of law, a mother may breastfeed her child in any location, public or private, except the private home or residence of another, where the mother and the child are otherwise authorized to be present».
It’s 2015 in Los Angeles. I am blown away by how this was handled by the OWNERS of such a large establishment.

I recently was in 14 karats because a friend had recommended it to me for nice jewelry, specifically rings. I was looking for a pinkie ring and I didn’t really know what design or size that I needed. Lisa R. Was my sales associate and she was great. She sat with me and was patient as I tried on many different styles. I didn’t feel any pressure and I honestly felt welcome and at home there. Thanks for making this an easy experience for me ! Will recommend to everyone.

I stopped by today to meet Cheryl and say THANK YOU. XIV Karats was so generous to donate to our charity event for BREATHE LA, and we are very grateful. Cheryl responded to our initial request quickly, and donated a gorgeous necklace, gift box, certificate of authenticity as well as lovely gift bag. The store was very busy, but totally organized and friendly, yet professional. We are so grateful at BREATHE LA for people like Cheryl who make a difference to everyone, helping all of LA Breathe better. Thank you!
Suzanne Phillips
BREATHE LA Special Events Director

I went to XIV Karats on a friends recommendation who had a few pieces designed with them. I was looking to have my grandmothers engagement ring and wedding band that I inherited created into a new single piece and I was hoping to have the original gold melted down and redesigned into a new style.
I think there was a bit of a language barrier as there was some back and forth in understanding if the original gold could be used or not. However, I thought the issue had been sorted and I felt confident to move forward with the redesign, thinking that the same gold could be used. A few weeks later I returned to pick up the finished ring, and while the work they did was gorgeous and exactly as I had designed it, they did not use the original gold. Ultimately I love the ring and they did a spot on job on creating exactly what I wanted, however I wish I had had a better understanding on the limitations of what they could or could not do.

I just picked up my engagement ring from
XIV Karats and it’s absolutely BEAUTIFUL! I really can’t stop looking at it! The ring was completed earlier than expected and the service was outstanding! They really took the time and care in making my engagement ring perfect and I’m so thankful !
THANK YOU XIV KARATS!

I have a new favorite jeweler, and XIV Karats is the one!
I’m getting married next week and noticed that my fiancée’s engagement ring made a rattling sound– that can’t be good. I called XIV Karats and talked to Allison on the phone. She told me to bring in the ring, and also a broken necklace and my engagement ring, and everything would be fixed and polished.
Today I went in and met with Allison. They fixed the necklace, tightened the prongs on the rattley ring and polished/​cleaned our rings… FOR NO CHARGE! I’ve never experienced customer service like this!
Thank you Allison and XIV Karats team!

My now fiancé proposed with the most beautiful engagement ring a few weeks ago (see photos above). Little did I know when I got the ring just how much work and detail went into creating this beautiful piece of jewelry. When my fiancé went in to the store he had a stone that was passed down to him through his great-​great grandfather. His mom had the stone appraised near her home in Thousand Oaks. She received information that this stone was a «fair» quality stone and wasn’t worth very much. Mark (my fiancé) took that same stone to Brian at XIV Karats and was told the complete opposite. Turns out, whoever my future mother in law took the stone into was just trying to make money. Brian was honest, genuine and spent so much time with Mark giving him the rundown on different stones and styles to create my ring.
The only thing Mark had when he walked into XIV Karats was the main stone, with that Brian was able to create the most perfect, elegant ring for our engagement. I cannot say enough good things about this establishment. We now have a jeweler for the rest of our lives.
Thank you Brian and XIV Karats!!!

Amazing jewelry and huge selection but the service didn’t impress me like in the other reviews. They seemed impatient with me for taking more than five minutes to decide on what 500 dollar ring I wanted to buy. I ain’t lil Wayne’s babymama Rollin through alright?! Give me a second.
Other than that, gorgeous diamond rings and bracelets. Dainty and amazing quality.

This review is based on my first visit to XIV karats.
Can I just say this is my new favorite jewelry store!
They have the most amazing selection and their prices are very reasonable! I absolutely LOVE rose gold, and they had a great variety and selection of rose gold available!
I used to go all the way to downtown everytime I wanted to get myself a little something, but now I need to look no further!
Dalia the sales associate was very helpful and helped me find exactly what I was looking for. She wasn’t pushy or insistent at all and made me feel confident with my purchase.
If I wasn’t in such a rush, I could have wandered around there for another hour or two just looking at all the beautiful pieces.
Parking: I parked in the street (street parking and meter parking can be hard to find) but they have their own lot adjacent to the building where they validate parking. Very convenient!
They will also gift wrap your purchase, they have a variety of wrapping paper and ribbons.

Been coming here since a little tike. My eyes have always popped out of my face here and I was not surprised they still do!
Security EVERYWHERE folks, no funny business THX
What a selection.
Most staff are friendly some are over the top because they «work» around millions of dollars of merchandise… Not sure if they are aware «they» do not own it «they» sell it. LOL
Great spot for ice though