Classic Tuxedo

After getting no help at the Woburn store (see review here:
), I went to the Beverly branch, which is where the company’s warehouse is. The difference in customer service was night and day. Leo Rodriguez is fantastic. He brought out all of the ties we were interested in for the fathers of bride and groom AND brought out the entire suit for me to try on to get a better sense of the ties. This was great since the measurements taken at the Woburn store for the shirt were off; I needed the next size down. Leo could not have been more helpful. He processed the paperwork for the change in shirt size and the ties for the dads. He also told us that if there were any problems with any of the party’s rentals, which we were scheduled to try on in Woburn two nights before the wedding, we could pick up replacements the next day in Beverly, rather than wait for them to arrive at the Woburn store. This saved us a lot of time when the best man’s pants showed up at the Woburn store 12 sizes too big.
I returned to the Beverly store one last time – to get the free suit that came with our package. Leo brought out only one suit, and when I mentioned I thought there were supposed to be options, he pointed out it was the only one in my size. I was disappointed but Leo quickly made some phone calls and was able to coordinate delivery of a couple additional options for a few days later. Even though neither of these options turned out better than the first, Leo’s efforts were definitely appreciated. Like other reps, he could have just told me, «too bad.» The guy knows customer service and went above and beyond in every respect. And for what it’s worth, I actually saw other customers at the Beverly site.
The suits themselves were pretty good. I thought the quality and fit were better than any of the four I’ve rented from Men’s Warehouse for other weddings. Classic’s return policy is much more generous (5 days vs. 2). Prices overall were competitive and it was easy enough for the guys in the group to call in their measurements. All in all, a positive experience once I found Leo and the Beverly office. If you go with Classic Tuxedo, bite the bullet and make the trip to Beverly – it’s definitely worth it.

I was going to use Classic Tux for my wedding — but now I regret ever being on their calling list. I was called and offered a great deal — so I signed up to come in and had planned to book with them. Then I received another call a week later where I informed the person that I had already booked with them. They must have misunderstood me because they apologized that the wedding was no longer happening.. . and when I corrected them they had no record of my appointment and could no longer fit me in at that time. I reached out to the general manager at the location explaining the mix up and that I was concerned that if they couldn’t get my appointment right they probably couldnt get the tuxes right either. Since then I have booked with a competitor. I just received a phone call where the caller introduced himself and I responded «thank you for your call, but I have already booked my tuxes for my wedding» he responded «uh-​huh» and hung up. Uh huh. I recommend not getting on their list.

Came here for tuxes for my wedding. I was able to get a special which included a free tux for me, discounts on some of the other tuxes. Overall the prices were good. This location is convenient because it is their main warehouse where all the tuxes are stored. We were able to try on our tuxes the day before the wedding and exchange things on the spot rather than wait a day or two as we would have if we didnt go to the main location of this or other tux places (I would assume). The biggest drawback is that they are in the back of the cummings center behind a parking garage and difficult to find at first. The Tuxedos looked good, and the pickup/​drop off was convenient.

I Had to cancel due to illness 48 hours before pickup and wouldn’t give me a credit — Policy does say 72 hours, none the less makes me think Classic Tuxedo is Class. less and very greedy. Please go to some other store this place is not customer friendly and they just bought $ 116 worth of bad public relations.