Unleashed Doggie Daycare

Rude and unprofessional are the 2 words to describe this place. I will never bring my dog there nor spend a penny in the shop.
I visited in order to check out doggy daycare. The woman behind the counter asked if she could help me without even getting up. She answered my daycare questions, but showed absolutely no interest in my dog, and offered no additional information beyond what I asked. I asked to take a peek and she begrudgingly let me look through the window after closing the door. Nobody is actually in the room interacting with the dogs, just the one woman in the store behind the counter. On the way out, after I put my dog in the car, I walked by the outdoor area to take another peek, since I couldn’t see the whole area from inside. The woman came out and yelled «I can’t have you coming over here!» and she slammed down the door between the inside and outside area!
I have visited several doggy daycare places in my search and have never encountered anyone so rude. Beyond that, the setting is very dreary. The outside area is a small patch of pavement with no toys.
I have heard good things about Unleashed in North Beverly, which has the same owner, so I was pretty shocked.

I visited the Unleashed facility on Lothrop street with my new puppy a few weeks back. My purpose was to see what the shop offered and check out the daycare for future use.
There was one woman there sitting behind a counter. I asked about a couple of the products and also mentioned I was interested in the daycare. She answered my product questions a succinctly as possible never even venturing out from behind the desk. She never offered to engage me in a conversation about the daycare facility. Needless to say I left pretty quickly after that.
She had no interest in me or my new puppy. Who can resist a 2 ½ month old puppy — apparently she can. Perhaps she needs a different line of work.

I have been a customer of Olivers at Unleashed™ Doggie Daycare, LLC for 5 years now. My dog Sammy started there when he was just 12 weeks old and has been going since. Sammy is not the easiest dog but Oliver and his team handle him with ease, making sure that Sammy and in fact every dog there has a terrific day and comes home happy and exercised. Oliver and his team has been an asset to my family and have helped us out numerous times. When a family member was deathly ill, we needed last minute boarding for our dog for an undetermined amount of time. Oliver immediately stepped forward and made room to accommodate him. It was such a great comfort knowing that in that hard time, our dog was with someone we trusted. Unleashed Doggy Daycare is a trusted member of the community. There should be only one Unleashed and that’s Olivers business. Anyone else is just an imposter. I’m absolutely positive that this story, in one form of another, will be echoed in each customer who uses Unleashed Doggy Daycares services. I would and have many times recommend Unleashed Doggy Daycare and boarding to anyone who needed this kind of superior service.