Callender Cleaners

The Callander Cleaners owner clearly doesn’t want our business. When I arrived, she was the only one at the counter, but she ignored me when I told her I was there to pick up a sweater. An employee came out. Before the employee left to look for my order, I asked her to please mute the television. When she went to get the remote, the owner told her not to mute it. I explained that some people can’t filter out background noise and I’m one of them. Then I walked outside, waiting for the employee to find my sweater. When I went back in, I made the mistake of engaging the owner in conversation. She was staring intently at a televised skiing exhibition, and I said she seemed to be enjoying the show. She said she was just checking the volume and complained that I was rude to have asked them to mute it. Then she complained about a customer who had asked the seamstress to turn off the radio during a fitting. As my husband and I rode away on our bicycles, she repeatedly called «goodbye» in a sarcastic tone.
Such a brief interlude of quiet for the sake of customer comfort seems a small price for the owner to pay. Clearly, she is unwilling to consider even the smallest concession in the name of customer service. Our business goes elsewhere.