Snow Lake Lodge

Stayed here last weekend 1÷30÷16−1÷31÷16. I was extremely satisfied with our room. The rooms are spacious and everything was very clean. Full kitchen was great! There was new furniture and furnished. The hotel is close to all the activities as well. The front desk staff was very friendly and accomodating.
The only thing I would like to highlight is the parking, the entire hotel was booked and it was only 1 parking space per room only, second car had to be parked at the free parking a few blocks down. Free parking not too far. If its not completely booked then you are ok with 2 cars or more. I definitely recommend.

The room is a little dated, but decent. It’s spacious. There are two bathrooms, a kitchen and two fire places.
The service is not good. The hotel is not manned with enough people and the manager does not know how to prevent or mitigate problems.
Our car got stuck while trying to enter the place during check in. I went to the front desk to get help and the lady gave me a shovel. My husband and I had to shovel the snow and push the car. We then had to shovel the parking space by ourselves just to park! My husband fell twice during this process. I would be okay with shoveling the damn snow if it were snowing all day and the people at the hotel helped us out. It was NOT like we came at the middle of the night during a blizzard. It was during business hours and like I said it hadn’t snowed all day. When I complained to the manager, she basically said tough luck, weather happens. Well miss manager, if weather happens you should have someone on staff to help people who get stuck on your property trying to pay you to stay at your place! Not to mention, you have a liability issue when you have your guests shovel your drive way! The least you could do is help. On top of that the heaters in the room didn’t work!

Once a year my family and I go to big bear to take the kids to play in the snow. By far this is the best place to say. I’m a real picky person and for me to like a place its hard and this is the place and only place I stay at in big bear. The beds are comfortable and the units come with full kitchens with dishes. Kudos to veronica for making our stay special.

We rented a suite for 2 nights there, the suit was cute, clean, organized and with full kitchen. We felt so comfortable with everything and loved this place and would like to come back again and again. People are very nice specially housekeeping and parking services. They serve breakfast (I think except Sundays) which is a good one. It is very good choice for parents with kids. The dining room is separated from the bedroom with a door, and the suite was very quiet and cozy… we loved it.

My wife, son, and I stayed here for a 3 day weekend and we really like the suite. It has a full kitchen, 2 bathrooms, king size bed and DVDs players. They rent movies at the front office but if you have a little one like me you have some movies with you already. Not to far from the village and the chain markets are about a 5 min drive in case you feel like cooking when your here. Overall a good place to stay for the price 3 nights for about $ 300 on the weekend.

I was a little concerned when I pulled into the parking area because the place looks a little run down. I was additionally concerned when I checked in at the front desk as it also seemed a bit hokey. When I got to the room all the other thoughts went out the window. The room was huge and it was very clean. I didn’t know I was getting a room with a full living room, kitchen, bedroom and two bathrooms (and two fireplaces). I have stayed in suites before but this was by far the roomiest. I will definitely be staying here when I return again and again.
The staff was also very nice.
I did think it was odd that the Jacuzzi and the pool were separated.

My son and I stayed here last night and I have to say it was really nice. The condo is huge with a full kitchen and big bedroom. The gas fireplaces were a nice touch. My only complaint is that my room (203) door was broken and it wouldn’t lock. The plate in the door had loose screws and every time I went in/​out, I had to play with the lock to get it to secure.
It’s a fair walking distance to The Village but nice and quiet. The pool closed last weekend but the hot tub was open.
I paid $ 109 for this room and I think it’s well worth it.

Hurray for Veronica and the cleaning staff. I had reserved a unit for a week, but unfortunately on Sunday, a fire started about a mile from the resort. I decided to leave, and in my haste left a special pillow I take everywhere with me. I didn’t realize it until I was home, called the resort the next morning, and in spite of the fire being worse, and the stress they were all under, the cleaning staff found it, and they boxed it up and returned it to me. I was very impressed.
The room was great with plenty of space for four people. Downside is there is no air conditioning, and it was pretty warm, but there are fans in both rooms and they brought me an extra fan the first night. I was not there long enough to take advantage of the pool or the spa, but I did attend a Continental breakfast on Sat am, and it was more than I expected: lots of fruit, bagels & cream cheese, sweet rolls, juice, coffe or tea. They have some activity for guests every day.
The staff was all pleasant to me, and I was disappointed I was not able to stay the entire week. The location is convenient, and I had a great walk on Saturday to the grocery store and back. The unit I was in was in the back of the resort near a quiet street, and the open kitchen/​living room looked out into a stand of trees. Very peaceful.
The kitchen was well equipped, and there was a breakfast bar, rather than a dining table. I would definitely go back.

I do not believe that this hotel/​Motel deserves even one star. This lodge is old, rundown. Staff are not ²⁴⁄₇. room service is next to nonexistent. No pool or «resort» facilities of any kind. Most definitely will not go there again and highly recommend against it. You get what you pay for and in this case I overpaid. Motel 6 would have been much better. No laundry facilities either.

I was attending a friend’s wedding and knew I didn’t want to drive back to LA. I’m really happy I found this place. I almost feel bad for staying only one night. The kitchen is the same size at my first apartment — perfect if you’re staying awhile. A small dining table, living room with fireplace, TV and pull out queen couch. Two bathrooms and a large master bedroom. The front desk was so nice to give us a map to the campground our friend was getting married at so we didn’t get lost. I’d love to come back during the winter!

Me and my family are simple people, this place suits us well. Best attributes are: Fully furnished and central to everything in big bear. Since it’s right off big bear blvd, no need to hunt around for small side streets. Also free DVD rental from the front office. so no need to go to red box or have to spend money on iTunes /​Amazon movie.
They have 2 webber bbq’s (propane) with a nice little patio cover tent on property.
Downside: they don’t have any hardcore adult movies on the DVD list. (To watch when the kids go to sleep)

Overall this place was great. Checking in was the only problem. The lady at the front desk was not friendly at all. I let her know I was there to check in and she said oh yea not ready you can take a seat in waiting area. The lady that was in the back Veronica was nice. She offered us some ice cream and 35 min later when my husband asked how much longer, mind you 2 other people got checked in already she said oh yea it’s ready. Gave me papers to sign, didn’t go over anything, asked for my card «just in case» she said. When all was finished at the front desk we were happy to finally be getting our room. It was very clean and the housekeeping lady Char did a great job with the room. The room was a 1 bedroom with a fireplace in the room and living room, 2 bathrooms, fully stocked kitchen. There was a pool and a hot tub which we enjoyed. We will be going back just hope that next time check in will be better.

Oh, how I love Big Bear… We used to go a few times a year. This time, I made my reservation through RCI. But, because it was a last minute reservation, the resort didn’t have my information. I was very concerned, but Veronica from the resort did a little extra search and found us on their computer. She was very professional and so helpful with answering all my questions.
The living room was a bit small, but for 4 people, it was cozy. If you had others tagging along, or visitors, it would of been stuffy and uncomfortable, since they had no AC, and no table. Just a counter-​top that was used as a table. However, it had a huge spacious bedroom. Two full baths. Although, they had no AC, they did have a fans in both rooms. The best part, comfy, super comfy bed!!! We also slept on the pull out couch one night. (We did have visitors) It was the most comfortable pull out couch we ever slept on. With all the other hotels or resort, we woke up with a back pain. But. this one was amazingly comfortable.
I was really impressed at their super friendly staff. I loved how Jessica called us every morning to check up on us, and to see how everything was, and if we needed house cleaning. When house cleaning did come up, they were also very nice. The resort had daily activity, and nice clean pool. And oddly, a spa that was way on the other side of the resort. It would of been nice to have a pool, spa, AND BBQ close to one another.
Other than no elevators, and no air conditioning — (no good!) the Resort was a-​okay.
We had a great time at this resort overall. Conventionality located close to everything, and on the main street of Big Bear Lake.

First time for us in Big Bear. Dont recommend driving to Big Bear at night. Too many twist & turns on the road.
Checked in July 3 around 1 pm. Female employee assisting us provided good customer service but her female co-​worker sitting next to her was rude & sarcastic. I wish I had gotten her name because she needs a course on customer service.
We were told they serve continental breakfast except 4^th of July they had instead BBQ hot dogs & hamburgers. We had our own food to make breakfast but after our trip from the village it was nice to have a hamburger & relax.
Our room was on the 3^rd floor. No elevator but we were ok with that. Beautiful scenery from the living room. 1 bedroom with 2 bathrooms. Showers have grab bars installed in several areas of the shower & shower mat. Bed was extremely comfortable. Kitchen with everything including coffee maker. We cooked every night & BBQ.
Stater Bros & Vons close by.
We decided to check out early @ 0815 on Sunday & office was closed but they have a slot in door to put room keys in.
We highly recommend this place.

It seems like I’m not the only person got bad experience at this place.
Originally, I planned not to write «too bad» review about this place. Even though this lodge’s outside is worn out, the inside still seems «okay» or acceptable. Yes, the sofa is a little bit old and torn, I even got some insect bit when I was sitting on it. They provided plenty of cooking instruments but the blender was old and dirty. I had to clean it thoroughly before using it.
We were very upset that the housekeeper condemned us had pet in the room, and had ruined the carpet and furniture and wanted to charge us $ 100 for cleaning. To their surprise that we showed up to the lodge 2 hours after we had checked out and asked them to show us the proof of what they had said. They couldn’t show us any proof and didn’t apologize to us either but just said they would not charge us. What a horrible trick they’re trying to play! If we had left Big Bear right after we had checked out, their scheme of condemnation would be successful because it’s hard to argue over the phone. Therefore, be very careful when you check out. Better ask them to walk through the room with you when you leave if you stay there.

Deserves no stars. Staff was not friendly or suggestive to solutions. Room smelled like trash, literally. Checked in, 3 hours later checked out.

We have a timeshare here, and spend a week every holiday season around Christmas time. We absolutely love it. We’ve never encountered any issues with management or staff. They are all very accommodating. The suites are huge, while still managing to be cozy & inviting. The living room area has a pull out couch, tv, fireplace. Also fully equipped kitchen and dining room. The master bedroom is also huge! Last time we had 2 people sleep on couchbed, 2 people on king bed, and 2 people in sleeping bags on the floor of the master. Probably could have fit even more people too! (Not sure what their policy is on that). They also have a pool and bbq grills. The best part is the convenience of the location– just minutes away from snow summit. We’re hoping for more snowfall soon, have a trip planned at the end of this month, can’t wait!

Loved it here!!! The rooms are nice and spacey with two fire places! They have weekly activities for kids and movie nights! I would recommend this place! I had a great experience

We had a wonderful stay here and didn’t have any problems besides the check in process. We arrived just after 11 PM on a Friday evening and didn’t realize that the front desk closed at 11! I have never stayed at a hotel that didn’t have a 24 hour front desk! After freaking out for a minute that we were going to be homeless in the 30 degree cold, we saw a sign for late arrivals with an address and went looking for it, which ended up being a security company. They were busy and didn’t let us in for about 10 min so we stood in the cold, but after that we were able to check in and get our keys (they still use real keys too!), and rushed back to the hotel to warm up.
The property is designed/​decorated like a rustic lodge and the rooms are huge! I’d have to say these rooms are bigger than the 1 bedroom apartment I used to have! Each room is actually 2 separate rooms, with 1 being the master bedroom w/​a bathroom and the other being a living room w/​pull out couch bed, full kitchen, and another bathroom! Both rooms have ceiling fans, TVs, DVD players, thermastats/​heaters and fireplaces. The king sized bed was comfy and we ended up spending a lot of time in our rooms because of it. It was almost like a home away from home! The bathrooms were large and clean (and also carpeted-​old skool!), and plenty of toiletries were provided (about 4 – 5 bars of soap and a few bottles of lotion and shampoo) so we never need housekeeping during our stay.
They also have free DVD rentals at the front desk and there is an activity scheduled daily. The activities scheduled on the days we stayed were: continental breakfast (donuts, juice, and fruit), bingo (didn’t go to this one), and hot chocolate and cookies (freshly baked and delicious!).
Parking is easy and there are no assigned spots, although they limit parking to 1 vehicle per room. They have open air parking spaces, as well as carport spaces up front by the office. There is also an outdoor pool and hot tub, although it was too cold to go when we were there. The location of the property was great too since it was pretty much in the middle of everything and we didn’t have to drive more than 5 min to go anywhere we wanted to go. Looking forward to staying here again next time we visit Big Bear!

Definitely the best place to stay in Big Bear.
+ Very close to the ski slopes, practically next door to Snow Summit
+ Rooms are always clean and cozy
+ Parking is easy to get in and out
+ Staff is top notch, very friendly and always trying to help with any issues
+ Best thing is the free video rental
+ Oh there is also a very nice outdoor jacuzzi