The Treehouse On Aspen

Five stars is the LEAST we can give this property & it’s owners/​property managers & I’m going to tell you why.
This is our THIRD time in four years staying here & there isn’t a vacation getaway we’d rather stay at.
Vacation 1:
Our honeymoon! My wife & I stayed at the Treehouse for six nights & it couldn’t have been a more romantic trip. From two complimentary wine baskets to recommendations on the best places to eat & hike, we truly felt welcome & special.
Vacation 2:
Ringing in the New Year. After our honeymoon, we raved about this place so much we made all of our family jealous. Right after the new year, ten of us came up for another six nights of skiing & snowboarding. The wolves at the zoo would howl at night & there was never a dull moment.
Vacation 3:
I’m leaving for deployment soon (Navy) & we decided to bring us & our three little ones to our favorite getaway. Only two nights, but everything is perfect. Can’t beat eggs & bacon in those cast iron skillets!
Bottom line, if you’re looking for an incredible vacation up in the mountains, bring the entire family & stay at The Treehouse on Aspen.
Cheers,
Jay & Chelsi

Certainly the worst customer service I ever experienced. We were told we came at the wrong date. However, we had a confirmation number and proof of confirmation that the property manager chose to ignore because of her mistake in double-​booking. I highly recommend staying elsewhere. Luckily the sheriff of Big Bear Lake was there and actually looked at our proof that the property manager messed up and we were given a refund. But imagine booking, going down there and then finding out that the treehouse was double-​booked… Stay away!

I have had the pleasure of staying at Treehouse in Big Bear over the summer and plan another trip soon. I was delighted with both the home and the professional property manager Shelly. Having lived in the resort town of South Lake Tahoe for many years, I can appreciate the thought and care that Shelly put in (complimentary wine basket was wonderful!) to make my stay a wonderful experience. I have referred many friends to Shelly and her reputation as a professional has grown to someone we can all count on.

UPDATE — The ability to view reviews in back up, if you want to invest in the time to read the thread, do so. As I have said before, this review has always strictly been about the experience of the lack of customer service from the property manager, NOT the condition of the cabin.
POST FROM — The Treehouse on Aspen Facebook:
The Treehouse on Aspen has been the victim of bullies. A group of renters who rented online for OCTOBER somehow, showed up in January. When shown the online reservation form, they insisted that they never stayed at the cabin in October. A call to the housekeeper determined that no one had come on the weekend they had reserved. Unfortunately, the Treehouse was already rented for the weekend they showed up for as it is a very popular rental. A sheriff was called to remove the disgruntled non-​renters from the property and protect the current renters. A full refund was given to the non-​renters even though under the terms of agreement that was not necessary. The owners also personally contacted the person who made the booking, hoping to ease the situation that could have been a simple mistake when they booked online. Instead, the person who booked the cabin refused to speak with the owners, and the friends have launched an online bullying campaign against the Treehouse. On Unilocal,on Facebook, and on their personal pages they are attempting to ruin the reputation of a house they have never stayed in and the owners with whom they refused to talk to. It is a shame that some choose to use the power of the Internet to bully, harass, and otherwise defame innocent parties. We are currently investigating whether this can be pursued legally for slander as we do have their October reservation, and none for January.
I do wish to thank all of those who have been our guests and enjoyed the Treehouse. I’m sorry that any of you have to be subjected to the immaturity, vindictiveness, and spite of an unfortunate group of people who have chosen to turn a mistake into a vendetta rather than work with the owners to resolve it. I have decided to put the Reviews back on for the benefit of those who actually stayed in our cabin, and hope that they do not become even more vulgar.
No matter what issues they may have had with the property manager, their refusal to speak with the owners who only wanted to make things better and destroy the business of said owners, is extremely sad and speaks volumes of their own character. Thank you all for all the good times with the Treehouse!
****MY RESPONSE
The power of social media —
I normally don’t drag things out, but because the property manager herself posted with her personal profile lacking empathy of the situation (plus the donut comment? — see review and thread) and still defending her behavior — it just isn’t right. Yes it did result to anger, yes it did make our blood boil, it’s like dealing with a bigot who just DOESN’T get it, now we’re «bullies» because we posted an HONEST review from OUR perspective — welcome to the internet, don’t get in it unless you’re ready to handle the good and the bad. Negative honest reviews online are not equal to online bullying.
Majority of people from our group stayed in that cabin in 2012 so in fact we have stayed in that lovely spacious cabin, that’s why we were extremely disappointed with the mistake. Disgruntled– we weren’t «disgruntled» until the property manager drove off. Think about it, you’re trying to figure out what happened in the situation, and the person you have to work with on this decides to angrily drive away? How would you feel? Glad Sherif Brandon was there to mediate the situation. Slander? We’re not lying, we never said the house was bad, we never said the house was dirty, unlivable, etc. My review is purely on the experience that we had with said property manager.
I only brought this to Unilocal because the our reviews were deleted, as a consumer, I feel everyone should know both good and bad experiences. It seems to be that they NEVER received a negative comment until now and clearly don’t know how to go about properly handling it.
Our refusal to speak only occurred after we were literally insulted by the property manager via social media. This has been the most exhausting thread I’ve ever been involved with, but I guess what’s done is done and some people just refuse to recognize personal opinions and experiences. Mericuh.

My husband & I stayed at the Treehouse on Aspen for a romantic weekend getaway. We haven’t been up to Big Bear in a long time, so we did not know what to expect from the house we were renting. As soon as we pulled up into the front of the home we were so excited that how beautiful it was. Upon entering the house we felt right at home. It was beautiful decorated and had a magnificent view. It really shocked us because there was a complimentary bottle of wine & cheese plate left for us. It made my husband & I feel so special. The home was so clean & had everything you needed. I also received a courtesy call from the property manager Shelley to see if everything was ok & to see if we would also like a late check out. I still have my coupon code for returning guests that I will be using in March. Really looking forward for my return trip!